United Auto Insurance

Category:	Auto Insurance Agency
Address:	3201 N Harlem Ave, Chicago, IL 60634
Phone:	+1 773-202-5000
Site:	unitedautoinsurance.com
Rating:	4.4
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–5PM 9AM–3PM

Location

Photos 13

Reviews 42

Aaron Lenahan

I had a car inured with this company they farmed my policy out to two different companies. They push you through the application on the phone i told them that i wasnt sure if i had been in an accident within the past 3 years i knew i was in one a while back i just figured they would run my driving record and if there was an issue they would tell me. Well i get into a wreck rear ended a van alot of damage more than what was probably fixable. I file a claim they procrastinate for at least a month and finally come back and tell me they are dropping my policy. They didnt cover a dime because i an accident that was almost 3 years ago. I would definately think twice about this company their prices arent even that much better than the companies that will actually cover you like they promise and this also goes for the cut rate insurance companies that they work with. Well i definately learned my lesson i will always work with a reputable insurance company and will alwaus educate everyone i come in contact with how this company screwed me.

Angela Sosa

Worse company insurance ever. I been with worldwide insurance company but this local one is ridiculous, canceled my insurance the same day they were supposed to take it from my bank account, they promised me that i will get a refund for everything yhe fact that i canceled it in time. Well after 2 months i receive the refund for $8 are you serious? ??? Spoke with their customer service saying that they cover me for the whole month! Are you f***ing kidding. I told her that i spoke with 2 different people from her company and that they asure me that i will receive my refunds but of course she said that there is not notes about it. I have my entired family using this piece of bullcrap insurance and they steal our money with lies. Worse decision ever, never never use this company again. THIS IS AN SCAM COMPANY.

Adorah Ousley

My name is Audrey. I recently purchased auto insurance from this company. I was little worried that I would be got for a lot of money. This was nerve-wrecking as I needed affordable insurance, but did not know where to go to get the most bang for my buck. Fortunately, I was able to speak with a representative by the name of Lisa. She was so helpful in explaining my policy. Furthermore, the cost of the insurance worked within my budget which relieved a lot of stress. I want to thank Lisa for being so professional, patient, and courteous throughout the conversation. Even when I did not have all the information, you allowed me the time to gather it. You truly went above and beyond in helping me. Thanks again.

Kams Ramirez

I canceled my auto insurance with United Auto insurance June 26 2017 I am still waiting for my refund check as of August 28 I have called several times and they have done nothing but give me the run around saying it would be sent out right away that I should receive it in a few days They now saying it has not been sent and will not be sent until September 1 2017 that I should not expect to receive it until September 9 2017 that would be 2 months and weeks from the date I canceled with them they were quick to cancel so why so long to get my refund? They are happy to take your money but put you off rudely when they owe you a refund !!!

Altoine Barker

I have been primarily with the car insurance company since 2011. I have never had to use the insurance so I can not speak on how well they work in that situation. I can speak on their customer service and rates. I am not what you will call a loyal customer. Whenever I find a deal cheaper somewhere else that is where I take my money. This company has managed to keep my business since 2011. Every year they have provided the best deal. I love their flexible payment options by mail, over the phone, and on the internet. Their personnel are very well informed and amicable.

Shelby Nalley

**CUSTOMER SERVICE WISE** OMG!!!! Felicia is beyond AMAZING! She was very helpful with explaining things to me being that this was my first car and first time purchasing insurance. She called me the morning I was about to purchase my car and when I explained that I was in the process she told me to just call back and she would have me insured before I drove off the lot which she did!! United Auto Insurance was very reasonably priced considering that I am a college student working a part time job. I chose liability and it was well under $100.

olga dulenkova

Please, never in your life think about using this auto insurance. Horrible, horrible service. These guys are crooks! big time. My accident was handled terrible. After thousands calls back and forward and my creaming to hire a lawyer against them they finally took my car and fixed just a 1/100 parts which were damaged. I send it to a different body shop, they said almost nothing was done from what was damaged, they just made it drivable, but most of the part were not fixed at all. So my biggest advice, just stay away, far far away from them.

Patricia Brooks-Miller

I logged on late to get an auto insurance quote. I am sure the agent was ready to go home, lol. However Joyce took care of me with great professionalism. And waited for my husband to return from the store to get his driver license number. It took all of 10-15 minutes tops. I am happy to be a new United Auto Insurance customer. Thank you Joyce.

A Private User

I switched just because I wanted to save a few bucks and it turned out to be the worst decision ever. They dont even handle their claims and all they want to do is collect payments. It took me 2months to get my car back and at that they choose their own shop that did a crappy job. Thanks a lot eddie and jobo u guys suck now:-(

Sholonda Parker

Hello my name is Sholonda Parker and I called to quote some insurance for my vehicle. I some to Felicia who was very very helpful and have me several good quotes and was very politely and nice. She was very kind, friendly and dedicated in helping me choose some insurance. Because of her niceness I did purchase the insurance.

KissMyConverse

I worked with Felicia. She was courteous on the phone and processional. Felicia took her time reviewing the info I had initially entered and made one correction. What I was quoted online was more than I bought the policy for. Thank you Felicia for helping me get a lower rate. ...Quick, easy, hassle free!

Michael Garrett

My agent was Claudia. She took her time with me every step of the way. I had trouble with my VIN number, she explained to me what I may have been doing wrong and we got it worked out. The customer service was great and she explained to me my policy and options. I would recommend UAI to anyone. THANKS.

Chezare Bingham

Joyce made the process simple and easy. I was able to get my insurance quote quickly. When I needed to call back to finalize the process, I was able to get in touch with Hoyce quickly to finalize my insurance. I have been insured by UAI thank to Joyce and I’ll be referring friends and family as well.

Claudiu C Neata

I have called in this morning for a quote, Denise helped me and she was great! I gave her all the necessary information, she processed it promptly and i was insured within five minutes, then she emailed me the proof of insurance! Denise was very polite and helpful.

Mercedes Santiago

I am very pleased with United auto insurance their price and their coverage is exactly what I needed. The customer service rep was very nice she took her time to explain things to me and got me a quick fast quote . Thank you united auto insurance !!!

Rudy Rodriguez

At first I called just to get a quote with liability and sr-22, and DENISE did a great job on helping me with a price that fit my budget with the right plan for my fiancé and I. Great thing about it was it only took 5 minutes over the phone!!!

Bonkaz G

I loved it Lisa was so helpful, I needed to get sr22 before the dmv closed she called me back I sent the money via western union pay o.m.g the customer service was great from her. Made my day great, thAnks united auto insurance, and lisa

nandu nandu

My experience is realy good with UAI, My friend referred me to take this one and I am really happy to say that Christina who helped me lot in explaining the policy clearly. I am insured on the spot. Thanks UAI. Regards HANUMA SIVANAND

Justice Shaffer

Very patient and understanding. Was my first time buying auto insurance and I was really aided. I was stressed out at first but she made it easier for me to understand what I needed to have. Very glad I came to them.

Estuardo Amezquita

Click, Quote, Print. This was the first time it was actually that easy to get insurance and when i called, Garcia actually made it a very pleasant to purchase and they had the best rate for me. Absolutely Amazing

Jeff Swieter

Very pleasant and very fast the complete transaction from from the call until I got my insurance on the email took less than 15 20 minutes my representatives name was Denise and she was very pleasant and helpful

tina gonzalez

I was helped by Daisy and she knew her stuff. She explained everything so perfect and even found me a cheaper rate then I found on the WEB. I recommend UAI. They are fast, easy and inexpensive. Thanks you!!

Obeth X

Word of advice,stay away from this company,very deceptive ,they just take your money and lie,go with a more legit insurance company,Sally was nice but deceptive,their Customer Service is no help at at all...

Priscilla Rubio

Quote I go online was exactly what I paid. No hidden fees. Sally contacted me after & took time to look one more time to find a lower rate. Very affordable pricing and very easy steps. Definitely recommend.

Rudy Herrera

Denise was very friendly and confident that I can get a better price than was I quoted..and she did get me the best price. Very satisfied with my experience and will continue with my coverage through UAI.

Cecilia Pinto

I have never had an incident so I cannot tell how they behave when an incident happens (that is why the 4 stars), but when all goes well they are a great company. Very reasonable prices and trustworthy.

Shanon Giles

I feel like that they need more agents to process new cilents but they work very hard and quickly to get the job done. Thank you guys and gals so much for taking care of me, Peace. Happy Sunday.

Alison Klyzub

Denise was so incredibly helpful. I called multiple times with numerous questions and she answered everything with patience. I wish more people who work in customer service would be like her.

Gerardo Hernandez

My experience was very good. I called explained our needs she explained all our options we choose our fit and provided our information and that was it she took care of the rest. THANKS Felica

SALLY GONZALEZ

Claudia was professional, helpful and informative. I called Geico and Country financial and neither could resolve jy sodvifiv issue. Claudia helped me, gave me a good rate and was fast.

Carla Strong

I experienced excellent customer service from Garcia. She was patient, professional and explained everything in detail. She followed up me every time she said was. Thanks Ms Garcia!!!

Sheena Mccrary

Good afternoon. The customer service i received today grom Lisa was wonderful. She was pleasant anf made getting insurance a breeze. Thank you very much for assisting me today!!!

lisa Eby

They called while I was reviewing the quote given to me online, and they saved me even more. The service representative was very polite. Looking forward to giving them referrals.

Monty Ayyash

I thought that UAI was going to be more expensive than the other insurance companies I called, however ended up being cheaper with great customer service!!! Thank you guys!!!

onita mack

Sales Associate was very knowledgeable,polite and professional,Unfortunately 10 minutes after reading there reviews I called back and cancelled my new auto insurance.

Tim Karnoscak

I have had them for quite a few years never had a problem Olivia was very helpful and friendly I work in retail so I know how important it is to be nice to people

Tiny Smith

My experience with miss Felicia was one the was very memorable!!! She made my looking for a policy very informative.I very glad i called United Auto Insurance!!!

Tonya Gullett

I spoke with Denise and she helped me with getting the best rates available for both of my vehicles. Very quick and easy. Thanks again Denise for your help.

Veronica Salazar

It was a good experience, I do wish I would have got full coverage for a lower price considering I have no accidents or tickets on my entire driving record.

Arnold Brylski

My first experience with UAI was very positive. Within minutes of requesting a quote online I received a call back and was on my way with a new auto policy.

Zach Harris

Sally was phenomenal in getting me all setup and insured, was quick and most importantly affordable. Literally half the price as the others I called.

Denise Cotton

Absolutely wonderful experience with UAI. Joyce was a pleasure to talk to and was able to care for me in a very professional and efficient manner.