Better Business Bureau of Chicago and Northern Illinois

Reviews 12

DE

Dexter Ball

Dear Mr. Pilcher, cc: Angies List, BBB I would like to review the events surrounding the fountain work. On March 20th Mrs. Ball signed a contract for you to strip the paint and to get the fountain in working order. Your charge for this work was $1500 which she paid in advance. On March 24th you wrote an e-mail in which you said that there should be no problem in getting the fountain running and making sure it held water. On April 2nd Mrs. Ball wrote to you asking you to finish the job. She said Dexter our son had found the end of the green electrical wire. She asked you when you planned on finishing the job. On April 3rd she wrote you telling you that water had drained out of the fountain. She asked when she could meet you at the property. On April 6th our son Dexter e-mailed you asking when you were coming to the house and reminding you of the leak. On April 7th you e-mailed Dexter telling him that you would get to the job in the next day or two. On the same day April 7th Dexter e-mailed you asking what day you would be coming. On April 13th, six days after you had said you would get to the job in the next day or two, Mrs. Ball asked when you were going to repair the fountain. You responded that you would be here by the end of the week or Friday 17th. On April 14th Mrs Ball asked for a date and time. It’s clear from this review of the correspondence that after having cashed Mrs. Ball’s check for $1500 you have failed to complete your work, are doing a poor job in communicating with your customer and appear to be stalling in finishing this job. I ask you to immediately respond to this email indicating the date and time you will be here to completely repair the fountain. Sincerely, Dexter Ball

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mellisa tam

I bought a campground (Thousand Trails) gold membership at 1990 that company keep closing so many campgrounds instead of getting more for us. Due to the inconvenience, we did not use that for a long time. Then that company goes worst, I don’t know they SOLD or just merge, but they change to another company names (NACO and Equity Life Style, etc.) They keep calling us to join the seminars, try to get us upgrade told to earn more benefit. I tell them about 10 years ago that I do not want to upgrade as Elite, but simple want to know how to get away the maintenance fees because I no longer use their services. They are threatening us that because we are LIFETIME member, it means we cannot get out of it unless both my husband and I were dead. BUT we can pass to our kid or anyone who’s interested with $2000 transfer fee. If they don’t like it, they can dump it after 3 years for no cost. I just don’t believe them anymore and do not want to pass the trouble to my children. I asked if I can donate to charity, they told me NO, because that will bring so many people to use their campground for special events. So it means they only want our money but not willing us to use. After I report to State of California and BBB, they finally agree to cancel our membership. But we get no refund for the 10 years maintenance fees and no refund for the membership. I just feel BBB is very helpful, once I let them know I reported, they resolve the problem immediately. I definitely will refer people to use BBB and encourage everyone bring those bad company to public to prevent more people as victims.

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Paul Rasp

*********************Update 9-22********************* In response to the BBB. We are not disputing the price and the damage the contractor caused is outside the scope of the contract. The contract has concluded and has been paid in full. How can anyone take the BBB seriously when a contractor can so easily defeat the possibility of anyone making a complaint. If anyone doubts this account have a look at Express Kitchen and Bath on the BBB website. They have overwhelmingly negative reviews 11 complaints as of the last time I looked and a accredited A+ rating from the BBB. ****************************************************** We recently filed a complaint on a contractor that damaged our home. After going through the process we discovered that the business added an arbitration clause to their contract which if there is a price dispute prevents the BBB from pursuing the claim. In this case there was no price dispute and the claim should not have been closed but it was. If you look this company "Express Kitchen and Bath" up on the BBB you will find that they have one bad review after another with a cocky boiler plate response from the company. It is my opinion that because of this loophole in their contract they have been able to maintain an A+ rating in spite of the reviews people left and 11 complaints closed many with no resolution. This really calls into question the value of an A+ rating for me. If the system is so easy to game then how can the BBB be taken seriously. ID #12373973

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A Private User

Wow, looks like most of the reviews here are from businesses who are sour about the Better Business Bureau. I am a consumer, not affiliated in any way with the BBB, and I was skeptical when I filed my first complaint. However, time and good results have won me over, saving me lots of money in cases of shoddy products and practices. Some examples: A brand new computer from a major manufacturer the day after I made my BBB complaint about a laptop that had given me nothing but problems and cost me lots of time doing endless reinstalls for two years. Sears paid labor costs for installing a new glass oven door after the previous one shattered spontaneously with no one around after our warranty expired. A used car dealership paid us money for our time traveling to their business to buy a car after they posted an advertisement for a price they refused to honor...a year after the event when the dealership changed hands and wanted to rehabilitate their "F" rating. An executive assistant who was personally available and able to print out old checks for our business at Bank of America after we hit a brick wall with their reguar "customer service". The list goes on.

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donna t

I had an issue with Sears. I had a warranty issue with an appliance that they deemed not repairable. The Sears Technician Supervisor was dragging his feet in completing the proper paperwork to authorize my replacement appliance. I dealt with their repeated messages from the call center to the supervisor and continued warnings to wait 48 hours with for response. After two weeks of failing to receive a response from the Technician Supervisor, I contacted the BBB. I received a response within 48 hours from Sears telephonically along with an email. They resolved the issue immediately with the paperwork and I am expecting my appliance to arrive tomorrow. I had been dealing with this issue since the middle of September. I was amazed at the speed of the resolution once the BBB contacted them. I appreciate their efforts with resolving my issue and now I know where to turn when I have a problem.

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Judy Palmer

Our concern is with a national company "AMCOAT" that manufactures “RHINO SHIELD" and the subcontracting company "CHICAGOLAND COATINGS". Poor quality of work. Inept staff. Sloppy. Damage to property. House started peeling in less than 6 months. 25 year guarantee is a joke. Can’t get anyone out to address the issues. After a 4 year battle, our house is in worse shape than ever! What you don’t know is that once a problem develops, you can’t paint over this stuff (elastomeric coating) so you have few options but to chemically strip it off or re-side your home (both very costly options). All the work is done by independent contractors. The parent company “AMCOAT” holds no liability, doesn’t stand behind the 25 year guarantee, you are on your own. NOTE: Forced to rate in order to post. Unfortunately, there is no option for a negative rating. Save your money! Consider all other options

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BR

Brian Edwards

I had an atrocious experience with United Airlines and ended up being stranded in Paris with my daughter. They also lost my luggage and the experience pretty much ruined the whole European vacation. After I returned, I submitted 4 requests to them, they all but ignored them all, just sending me a postcard to thank me for contacting them with NO reference number to follow up on! However, they quickly responded to the BBB and offered a solution with some compensation that though now really close to being enough, was about the best I could expect and I accepted. I cannot thank the BBB enough for their help, they were excellent and my case was quickly resolved and United did keep their word with their (minor) compensation. I strongly recommend that folks try the BBB before hiring lawyers and spending a fortune on litigation that will take forever!

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WI

William Hack

A collection agency was calling me by automated message several times a day, even on Sunday morning. I did not owe any debts and had just been given a new telephone number. I thought the previous owner of my new number was the target of collections, but when I told them this by phone and letter the calls continued. I contacted the Better Business Bureau and asked if they could help. The BBB agent answered my request quickly and contacted this collection agency on my behalf. The calls stopped. I have worked with BBB in the past and am very happy with their professionalism and results. BBB cannot make problems you caused go away, but if you cannot resolve an issue and you can prove you are right, BBB will go to bat for you. I also learned BBB will provide information about businesses you are thinking of using. I recommend the BBB.

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RA

Randy Troyer

The BBB is something everyone should be aware of. A BBB accreditation does not mean one business is better than another, it does mean, however, the accredited business has agreed to adhere to standards and operating practices prescribed by the BBB. In my case, the company representative and I were not on the same page. I filed a complaint with the BBB and once I was able to communicate my needs and discuss these in a professional and courteous manner with the company we were able to reach an agreement. The BBB may not be the "Golden Ticket" that solves every problem but they will promote a favorable environment for communication. I have had both good and bad experiences with BBB accredited businesses but the experience (whether negative or positive) depend on the business and their willingness to work with the customer.

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A Private User

I recently purchased via internet an Osprey Laser Boresight. When viewing their web sight It appeared there were 7 items for $49.95. Upon receipt there was only 1. I called and spoke to 4 different supervisors explaining my perception and received apologies for "my mistake" Their site spells out "Guaranteed Satisfaction" I am extremely unhappy as I believe their web site is misleading. After I spoke to the last supervisor "Lacy" I requested the name of the president and was told she was the last person I could speak with and would have to contact the BBB for corporate information. Lacy is sending me a postage paid address form to return what I have. I request the BBB to review their website and determine whether I should have realized what they meant of have a case. The only boresight I wanted was the 22 and 9mm.

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Veronica Ware

A department store, online service refused to honor their advertisement of free installation AFTER I confirmed the ad with at least two customer reps and purchased the item. This led to multiple attempts to resolve the matter with the company and days of unsuccessful communication. I contacted BBB and they acted as a mediator between the company and myself and resolved the matter very quickly. I was very appreciative to BBB. Without them, I would have been forced to hire a lawyer as I could not install the item myself. I do apologize that I did not name the company because the company usually have good products and service. I do not want to mislead anyone to assume that this company deserves a black flag. I guess they just had a double moon moment because I surely felt I was living in the Tri-light zone.

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KA

Kate Gould

Our firm was contacted about BBB Accreditation. I handle the office management of our firm. The Business Relations Representative asked for the owner of our firm. We are a law firm and have many partners. He was quite rude on the phone to me...even asked me if I had ever heard of the BBB. I tried to get more information about the call so I could see if I could handle it myself or if someone else needed to...he kept repeating that he could only speak with the owner, also said it was quite important....he led me to believe it was regarding a complaint....I sent the call to one of our partners. It was just as I thought...he was a trying to to see if he could sell us accreditation. When I was trying to classify the call a bit...he informed me he was very busy and needed to speak to someone.

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