State Home Mortgage

Reviews 29

EV

Evan Wheeler

Everything was good with them for awhile. If I ever had to pay my mortgage during the grace period they would call and set it up. However once I got laid off and got behind on my mortgage 2 months, they would never return my calls and every time I called it would go straight to voicemail at several different extensions. Piss poor customer service and most of the people I have spoken to had zero motivation to help or guide me in the right direction. I ended up having to go with a counseling agency to help mediate and get in touch with them because of their poor communication skills. Spoke with a law firm that deals with them and apparently this is a common issue. I would avoid them unless you plan on never missing a payment.

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Lynette Duffy

Customer service is HORRIBLE!! I truly hate this company. Whenever I have a question or concern, I am on hold for at least 20 minutes and then I am routed to a voice messaging system that says, "Sorry, no representatives are available. Please leave a message". Ok. So after leaving multiple messages, I never receive a call back. Then, when I e-mail the staff no one ever responds to my emails. I hate having a question or concern in regards to my loan.

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ER

Erin Traynum Cameron

Company has very poor customer service. My mortgage was bought from another bank and given to them and I wish there was a way we could object to our mortgages being bought out by other companies. Seems like they only have one person answering the phone for the entire company and that a couple of people just pooled some money together and bought some mortgages.

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Rebekah Diaz

I have been calling State Home for several weeks trying to get someone to answer the phone and reset my online account! I am locked out of their new online account and I have called for weeks and weeks both the local and 1800 numbers and I cannot get in contact with them!! Someone needs to answer the phone!

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LA

LaTuarus Flowers

State Home Mortgage is one of the worst mortgage companies ever!!!!! I called last week about a claim for my roof needing information. The voice recording said she will get back with me within that same day. Well its 4 days later!!! Wish I could switch companies. You can never get anyone on the phone!!!!

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AM

Amanda Breland

It takes an act of Congress to get through to an actual speaking person! But wait to make your payment and they will be calling everyday wanting to know when a payment will be made. Worst company ever in regards to customer service.

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JE

Jennifer Peters

This is the WORST loan servicing company I have ever dealt with. Their customer service is horrible. They cannot get anything right. Using the GA Dream Program to buy my first home was the biggest mistake of my life.

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DESTINY BROWN

I want to give Ms Gaylon my default office a special thank you for going above her call & advising me on help that was available for me. She is an outstanding person and deserves to recognized. . THANK YOU SO MUCH

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TA

Tamara Thomas

Extremely horrendous customer service. You can NEVER reach anyone, and even when you call and leave a message, no one returns your call. How the hell can I get free from this terrible entity?

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Brian AxeThrower

The people who work here are idiots and racist absolutely the worst customer service anywhere. I am going to refinance my home just to get away from this train wreck of a mortgage company

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LO

Lori Reep

Been with them for 17 years and waiting for the 13 more, you are right, if you owe they will blow your phone up, but if you want to talk all you talk to are machines.

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BI

Bianca Harrell

Horrible service. I cannot ever get thru to their landline to ask questions. The only time I hear from them is when my mortgage payment is near.

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AM

Amber Stanislawski

Save yourself the trouble and time go to a different mortgage company they are horrible they never put the customer first or try to help.

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JA

Jasmin Jasarevic

if i could I would give a negative number.I have been trying for the pat 60 minutes to get someone on the phone. Costumer service is bad.

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BR

Brian Jones

Like others have said recently, I am locked out of the new online account, and no one will answer the phone! This is very frustrating.

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CH

Chris Walton

This is a horrible business!!! Call escrow department 100 times s day and still will not get an answer. Seems like a shady place.

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JI

Jim Miller

New to Company as I just bought a new Home and wish I could get a new Mortgage Company. This one is sorry as hell.

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B

B D

If I could give less than 1 Star I would. Needless to say I will never do another FHA loan in Georgia.

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XX

Xxtroubledchild xX

They never answer the phone, this has been going on for years. Terrible customer service.

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AE

Ae Choi

Can never get in touch with them. Never using them for mortgage ever again.

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MO

Monica Lewis

Sends you to a voicemail after waiting 15mins on hold. ANSWER THE PHONE!!!

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KE

Keeya Norris

They are unprofessional and nasty! No one is ever available to help you.

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RY

Ryan Mooney

Worst mortgage company. Worst website, worst customer service.

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AM

Amanda Thomas

I can rarely ever get anyone to answer the freaking phone!

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CH

Charles Flynt

just wish a negative number was available..

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M.

M.D. Summers

This is the worst mortgage company EVER

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KH

Kholiwe Mabuza

worst customer service ever!!!!!

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CA

Cammy Gaines

THEY NEVER ANSWER THE PHONE!

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MI

Michael B

Problem taken care of

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