McGowans Heating & Air Conditioning

Category:	Air Conditioning Contractor
Address:	11320 Phillips Pkwy Dr E, Jacksonville, FL 32256
Phone:	+1 904-278-0339
Site:	mcgowansac.com
Rating:	4.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 35

Reviews 22

Rob B

Yesterday, McGowan’s installed a new Carrier system at our home, and we’re tremendously pleased with the results they promised us. Our installation technician, Manny Squarez arrived on schedule, worked throughout an unseasonably hot day and didn’t stop until the job was complete. Manny not only kept us informed as to how he was progressing, he was completely thorough to ensure we were fully educated on our new system. Manny was noticeably meticulous about the installation as evidenced by the placement of, and the care of the new equipment as he performed the install. As a bonus, Manny left a “zero-footprint” in our home- there was no evidence of all the supplies, boxes, wires or other several materials used to get this done. In today’s marketplace, it’s unquestionably difficult to score the total competence we observed from the sales interview with Steve Hall through the final handshake with Manny. Guys, we can’t thank you enough for delivering trust in all you do. You got it right at every turn!

George

McGowans installed a Lennox XP-20 system on 1 June 2016. They installed the system on rather short notice on the day promised. When the installation was complete, the lead workman familiarized me and my wife with all of the functions of the new system and the on-line registration that would extend the heat pump warranty from 5 years to 10 years. The workman were efficient, curteous, and did professional work. The next day I did a walkaround inspection on the work they had done and did not find any problems. I noticed that the large coper pipe was insulated where it ran to the air handler inside my gararge and on the outside where it ran from the house to the heat pump. It was not insulated under my house in the crawl space. I called on June 3rd and they said that it was standard practice to not insulate that run of the large copper pipe, but would insulate it if I wanted it. Since it is standard practice I assume that it is not needed

brightest07

Great Service!!! My AC went out, and the company that my home warranty recommended would not even answer my phone calls or emails. McGowans called me back within an hour and had someone come look at the unit within 2 hours of my original call. They ended up having to order parts, which did take several days to arrive, but their service department called me throughout the process to keep me updated. Their customer service was excellent throughout. The gentleman who performed the final repair was very professional and answered all of my questions (thank you Thomas.) I immediately signed up for their yearly service, as it offers a great discount, and they have earned my trust and appreciation. If you are reading this review, I would look no further and give them a call. I am a very satisfied customer and I am confident that you will be as well.

dani t

WARNING!!! Company has not resolved same problem problem after, now the 3rd, trip to the home. They charge a "trip fee" every time which I am considering may now be a scam. The customer service is terrible. Takes an average of 5-10 phone calls to get an answer or having to go in person. No one ever returns calls and they LIE. I talk to 3 different people all with different stories. Including "out of stock", "new systems", "emergencies", etc. Then, our "repair guy" cannot even leave the correct size filters. Has taken over 2 weeks and still not corrected. This company will take your money and give nothing in return. If you enjoy a headache, and months of unresolved problems, then they are your company. I have already had to file with the BBB and will have to take further steps if problems continue.

Katherine Lipke

Contact with all parts of the preparation team, Charles, Steve,,Eddie and Melissa , were personal, thoughtful and prompt. A great team to support our decision. The installation team, Chris and Austin , were the Best! They arrived promptly, checked to know they had everything they would need, appeared in fresh team shirts, introduced themselves, laid drop cloths, removed their shoes, left no indication that huge work had been done all day.. They were quiet, not disruptive to our home nor to our day. At the end of the day, they sat with us to go through the manual, making sure that we could manage the programmable thermostat, and assured us that we had been informed of all of the details of our new system. Every contact with this company was professional and beyond expectation.

Olga Ryan

I have had McGowan heating and air service my unit for about 4 years. On Thursday, the unit died. I called service and they were willing to dispatch a technical after hours on a cold evening night. I opted to wait for a regular service call on Friday. They dispatch a technical who was very helpful first thing on Friday morning. It turned out I needed a brand new unit after 16 years. Tyler worked diligently to ensure I was approved for financing. The technicians came on Saturday and installed the unit. The technicians, Chris and Austin called about 1 hr before coming out and by 12 noon the entire unit had been installed. Very responsive and great service.

Rod Patch

Superb Service by Willie #124. Our home was experiencing air flow balance issues with the south side being an icebox and the northside being a sweatbox. Two previous service calls could not address the issue. The third service call, they sent Willie! This review is 5 Stars for Willie who took the time to understand the problem and climbed in the attic to inspect the duct work. Willie knew what to do and with adjustments to duct work and by installing dampners, he was able to get increased airflow to north side and reduced airflow to south side of home, making entire home more comfortable and true to the thermostat setting. Thank you Willie!

Coella Dixon

I would just like to say Willie Young and Brian Bethua were beyond a pleasure to have service my AC unit. They were polite, professional, and even made me laugh during their recent home visit! Willie ensured I was taking the proper steps to keep my unit functioning as designed. He thoroughly explained each action he was taking during his review of my unit and announced himself each time before entering my home when he stepped outside. They both wore protective foot coverings so not to track anything from outside in my home and I greatly appreciated that added measure. Great guys and more importantly GREAT service!!

Michael Hinson

We paid these people to repair our 1 year old AC unit. They claimed they needed another part and did a temp fix and said they would be back. Called for weeks with no response of when our AC would be repaired. One girl finally stated they were having problems with their personal. I called another company and they fix it that day saying the part required was in multiple local supply stores. They claimed the temp fix by McGowan could have ruined the unit. I am still receiving billing from McGowan for a part they never installed and for work they never did. DO NOT use these people. Michael

Nike Seamans

McGowan installed a Lennox heat pump on 6/8/16 sponsored through Costco Wholesale. Troy & Chris designed our system. Another Chris & Austin installed the system involving an outside heat pump & air handler in the attic. Work also included some new duct work & new thermostat. All these folks were very knowledgeable on the Lennox equipment & performed a complete & professional installation. Overall it was a great experience that went quite smoothly. We highly recommend McGowan, Troy, Chris, Chris & Austin as very capable professionals.

Terry Bowser Sr.

My service was just completed by Anton Short and it was a GREAT experience! He was knowledgeable, professional and explained everything about our unit good and bad. If all of McGowan employees are like this young man they have a lifelong customer in me! I just had an additional service, UV Light, installed. Again another GREAT experience! Mr. Willie Young was also very knowledgeable and professional. Again everything was explained and the install was completed quickly. McGowan has indeed a lifelong customer in me!!!

Russell Weimer

To pay for a PM check or not, that was my question. McGowan installed my Carrier AC 14 years ago. Has been working without issue except a start capacitor replacement, AC seemed to be running more than 14 years ago.. Two PM visits are included when purchased. They gave it a good cleaning on the inside and outside units. Needed 1 lb. of Freon which is included in the checkup. Unit is still going fine and looking for the fall PM for the heating cycle. Ends up it was well worth the tune-up.

Anais Farahi

Cameron Q has been wonderful. After dealing with so many issues with our a/c, he did everything to assist. He was very knowledgable and eager to help. Cameron took his time to make sure everything was done correctly and took the time to listen and answer all my questions. He will be our go to guy for sure! I would also like to take the time to thank Joyce in the office for her outstanding customer service. She helped me get Cameron out in a timely manner as our a/c gave us so many issues.

Keshan Beharry

Scheduled an appointment earlier this week for these guys to come out and service my A/C. I was told I would have to pay extra for weekend services which I have no problem doing so. Its now 7:33pm on a Saturday and I have received NO PHONE CALL as promised and the company is now closed. WTF!! DO NOT GO WITH THESE GUYS BECAUSE THEY WILL BLOW YOU OFF WHEN YOU NEED YOUR AIR FIXED!!!! Choose someone else who cares about their clients enough to confirm appointments and act professional.

Jeff Nelson

I recently moved to the Jacksonville area and when the air in my house stopped working I asked a friend to recommend someone and they told me to call McGowan. I had a tech out at my house in a couple of hours and they were very polite and got to work quickly. About ten minutes later the problem was solved and the air was good to go. The price was good compared to services I have used else where. I would use them again in the future and will recommend if anyone needs service.

Robert Berkwits

Had a preventative service done on July 25. Our technician arrived on time afte calling to confirm his arrival time. I must admit I was a little worried due to his youth. He proved himself to be more the capable in all aspects. Wes Newton, our technician was polite, caring and most important to me, knew to call his supervisor, Chris, when a question came up. Chris was just as concerned with the performance of my air conditioning unit as Wes. Great company due to great people!

Debra Stambaugh

I just want to say Thank you to McGowan for hiring outstanding employees. I had the pleasure of meeting and working with Willie Young #119. He handled maintenance on our two A/C Units. He took time to answer some questions I had and to provide useful tips in monthly check-ups to keep our units in top shape. More companies need employees that provide the Best Customer Service. It goes a long way! Thank you Willie for making a positive difference.

Pauline Rice

I have been a customer of McGowans for 3 years and signed up for the semi-annual maintenance program. Every person that has come to my house has been informative and provided a detailed inspection of our system. Anton Short was here yesterday. He was on time, polite and diligent in getting the job done. I sincerely thank you! Anton did my semi annual maintenance again yesterday. He is very thorough and takes pride in doing an excellent job!

BJ Jones

Thank you for your excellent follow through on my behalf to repair the air conditioning unit at my home. I appreciate Denise for making sure I received prompt response to my AC service needs. She made sure a technician came out as soon as possible she was very professional, courteous and knowledgeable about my situation. The tech that did the service was awesome as well. Once again, thank you for the outstanding customer service.

Leon Hampton

Anton Short, conducted my semiannual AC maintenance today. He called and told me he would be arriving to my house within 30 minutes. Upon arrival he introduced himself and started the service once this service was completed he went over everything he had did. Mr. short conducted himself very professionally throughout the service. I would want he to return in the future. Great young man, very professional, outstanding job!!

Richard Wolff

Anton S, our service provider, did a complete and thorough job; the best we have seen from any A/C service rep in 30 years. He was on time, friendly, checked the entire system, and thoroughly explained the best way to maintain the equipment. He provided this same outstanding level of service during our last check-up 6 months ago and is one of the principle reasons we continue to have McGowans provide this service.

James Rhodes

Anthony McDowell provided outstanding service today. Our now former servicing company who also installed our units had misdiagnosed our system issues repeatedly and recommended replacement. Anthony was able to properly diagnose and fix the problem within a short time. Very knowledgeable on the technical side of AC and we were extremely pleased. Signed up for the maintenance plan with McGowans as well.

McGowans Heating & Air Conditioning

Location

Photos 35

Reviews 22

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