Merchant Services

Reviews 20

DA

David Oliver

Absolutely stay away! We have had nothing but problems with them. We first signed up as a month to month contract. Then when we were unhappy with the service we went to cancel and they said that we had a 3 year contract. We started with another service and we have to pay $495 per location to get out of the contract. Not only that, they run you around in circles when trying to cancel. We have been attempting to get this done for 5 months! They keep charging us monthly fees, when our contract was to be cancelled a long time ago. Two giant thumbs down!!!!!

---

SY

Symphony Gonzalez

Cancelled our services on July of 2015. We were NEVER informed this needed to be a written and signed statement through fax or mail. According to the representative we spoke to we were "all set" .When we called to find out why we were still being charged for a year for a service that was not being used they now decided to do this the "right way". We wanted our money back for the year that we have been paying without even using the service and they were unprofessional, disrespectful, and no help at all. Our money has yet to be refunded and we are not happy!

---

AM

amy czarnecki

Matthew was very helpful to me, on what I thought was a simple request. All I was asking to do was to update the contact name/number on our account. I was sent two various forms, from other agents, that did not cover the topic requested. Once I reached Matthew via the phone, he was very helpful and sent me over the "request to add/remove authorized account contact" form! YEA!! simple, simple!! Go Matthew!!

---

SH

Shadiya Zhang

Their service sucks!!!!!!! Total difference attitude from the account executive after we signed the contact. A lot of mistakes happened on our bank information, so at the first transaction we cannot receive the funds on time. High rate for the credit card service, millions of hidden charges. If I could give minus star I will, STAY AWAY FROM THIS COMAPNY

---

SH

Sharon Fraze

I worked with a young man named Johnny - he knew how frustrated I was with trying to get this certification completed and my tone of voice was not exactly sweet but he worked with me anyway and got me through the certification process without a hitch - KUDOS to him - he is professional and efficient. You have a really great young man working for you.

---

A

A Private User

Worst Merchant Company!!! I will NEVER do business with them again!!! They charge you random stupid fees that add up to hundreds of dollars and we you call to ask them what they are for they keep transferring you til someone just hangs up the phone! DONT USE THEM unless you want crappy service and you want to be overcharged!

---

MA

Mary Jane Russo

They have always been awesome! We have used them for two years now. We average less than 1.8% on our total fees compared to our sales for both our locations. Everyone has always been professional and helpful - the few times we needed them. Normally everything works perfectly and almost never need to call.

---

WA

Wayne Villarrubia

This company genuinely tried to do nothing but help my business and succeeded! They aren’t directly selling anything.... just trying to help save money on card processing for small businesses... give them a chance and ignore the ignorant reviews . I’m glad I did !

---

BR

Brian Scott

This company misrepresenets itself, by using the name Merchant Services, the generic name for credit card processors. They indicated they wanted to review our statements for overcharges to reimburse us, but they have no affiliation with out current provider

---

DO

Donna Husar

My interaction with Matthew G on 6/29/14 was pleasant and quick. He made certain that I received a document that I was required for closing my current processing account. He seemed to give me adequate information and was courteous.

---

SH

Sharon Yothers

Antoine assisted me in finding an answer to my question with patience and thoroughness. He verified information given and was always polite. Thank you for a positive experience Antoine, you deserve this compliament.

---

A

A Private User

High leases and fast talking sales people. There are too many other merchant services companies to deal with than this one. I would bet that their people wrote most of the glowing reviews below.

---

RO

Robert Pazen

Your account service reps are the greatest. They are very understanding and take all the time necessary to solve problems,,,,,,of which there are few.

---

MA

Mark Breves

Customer service leaves so much to be desired. Been on the phone now for over 12 minutes, and keep getting cycled over and over again.

---

MA

Margie Ricchardson

I have had the best Customer Service. Merchant Services makes it so easy to solve some of my high challenges, Thanks

---

BR

Brian Huynh

Michael was extremely helpful and went out of his way to assist me. If only all service reps were as nice as him.

---

SH

Shane Jerger

Had nothing but great service and success, thank you again for your professional support. - Laguna Label Company

---

BE

Bebe Regnier

It took literally 5 calls and an hour until I got to Matthew - but he solved the problem! Hooray!

---

BR

Brandy Lipscomb

Unscrupulous and unreliable. Worst customer service ever.

---

LA

Laurence

So many hidden charges.!!!!!!!

---

---

25 most recent searches

---

---

See also other insurance companies: