Blue Cross and Blue Shield of Kansas City

Category:	Health Insurance Agency
Address:	2301 Main St, Kansas City, MO 64108
Phone:	+1 816-395-3558
Site:	bluekc.com
Rating:	1.9

Location

Photos 11

Reviews 19

Donald McCarter

Doctor Gregg Allen, eviCORE CMO, working for Blue Cross-Shield. Thank you again for rejecting my MRI for L5. It is awesome to know that someone like you is protecting the insurance company, Blue Cross-Shield from having to pay for my MRI. I trust that you sleep well at night knowing that I am in nearly constant pain from the L5 area. It was most excellent to be denied the procedure and notified on the day of said procedure, after having adjusted my entire week to make it all happen. It really lets me know NOT to purchase this coverage or any product from Blue Cross-Shield in the future. I am very proud that you have chosen to serve the medical field as a roadblock. I know someone has to do it and I am sure you make way more money as a corporate jerk than you would have as a practicing doctor. I am proud because this hopefully means you are not directly practicing medicine on some unfortunate soul who would be at the mercy of such money first, care second person as yourself. If you are, you should quit immediately. I am truly disappointed in eviCORE, Blue Cross-Shield, and personally with you. Sincerely, and still in pain, Donald Ray McCarter

Taylor Levine

I work at a dental office and every time I talk to one of the reps about dental benefits, I am on the phone with them for at least an hour. Every rep that I have ever talked to from this company has no idea about anything dental related and they take forever to look the benefits up and always put me on a 2-4 minute hold which is annoying. No other ins company constantly puts me on hold and when I ask for information, they rattle off the information to me quickly so I can continue on with the next patient. This ins company obviously needs to put their employees through more training. I dread calling this company.

Volunteer Services

The worst. Despite my history of degenerative disc disease, they are denying a MRI to determine treatment, and instead want me to have six weeks of treatment with my Pain management doctor, even though she has no updated diagnostic tool (the MRI) to provide the best treatment. Greed and corporate bullshit at its worst. In the mean time, I will continue having difficulty with all my Activities of daily living, driving a vehicle, and sitting upright at my 8 hour a day desk job. Thanks blue cross-you exemplify everything wrong with modern health coverage.

Steve Hartwich

Tried to login numerous times today as a federal employee. That worked but each time I chose My Benefits or one of the subheadings under it the system went into an endless loop with blank page. I could tell it was trying to connect but it never connected. This happened with two different browsers, two different computers plus using another network on my phone. Hope its resolved.

Sydney Ellis

I cannot get a hold of Blue Cross. I called the number and get put on hold for at least 15 minutes, then get disconnected. This has happened 3 times this week. I have also sent them an email. No reply. I have a very urgent matter to talk to them about. This is crazy. What kind of customer service is this? They do not even deserve 1 star.

Mary Kay Zawatzki

Representing middle class tax payers, I think the astronomical BCBS healthcare premiums/deductions starting January 1, 2017 are outrageous! There should be a wider range of healthcare premiums/deductibles available to make healthcare more affordable for everyone.

Abdullah Muhammad

I hate saying bad things about others even if they are true but in all honesty i now owe my dentist 700$ because of Blue Cross and Blue Shield of Kansas City, please stay far away as possible from them and find a better insurance for yourself

Sherry Swearngin

Tried to call customer service and there were 32 calls ahead of me! Tried sending on-line and the link says the email will be returned in 24 hours. That was three days ago. No easy way to get hold of them!

A Private User

I work with insurances for a lot of my work day, and after talking to a few different BCBS groups I was very impressed with the cheerfulness and helpfulness of this company.

Nishia Dennis

Everything about them is horrible...EVERYTHING is bad!! Coverage, customer service, hold time, follow-up, etc. This is absolutely by far the worst insurance company!

James Dearth

Sure expect a bit of hold time, but customer service reps are very friendly and helpful, willing to put out extra effort to help their members with vendors etc.

Eric Craig

Horrible customer service, billing issues continually. Do yourself a favor and call somebody else

Stormer Too

Thanks Mr. Obama, my coverage really sucks now.

Shane Audley

I hope this corporation catches syphilis.

Kathleen Littlejohn

Not a people company by any means.

bo hickmon

The worst ever!!!! Just a big scam

uly melchor

Wow, just frustratingly awful.