Cherokee Insurance Co

Reviews 22

DE

Detria Keeling

I completed an application for health insurance on 12/04/2014 to start 01/01/2015, by way of my husband’s employment. I have been waiting to receive my membership cards since the first of the year. While trying to make routine appointments I found out that my daughter and I did not have health insurance with this company. I started calling even more, and finally I got someone on the line and they told me that they would take care of it. Then they called me back 3 days later letting me know that they could not add us to the insurance because our marriage license did not have the proper wording that they want on it. I beg to differ I have been married for 17 years, and our license is from the County Clerk Office. I have called Maria in benefits 17 times, Greg in verification 3 times, and the Mark Schmalenberg the VP 4 times, and Mark Dadabbo the President 1 time. This company is a Joke…. Be aware!!!!

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Jasmin Turrubiartes

HORRIBLE CUSTOMER REPS I CALLED TODAY TO GET AN INS BREAKDOWN WHEN SPEAKING WITH THE REP LISA I TRIED TO ASK HER A QUESTION SHE SOUNDED ANNOYED AND HAD A RUDE TONE I ASKED IF SHE COULD GIVE A SECOND TO RAISE MY VOLUME AND INSTEAD OF RESPONDING TO ME SHE DECIDED TO HANG UP AND WHEN I CALLED BACK I WAS SENT TO VOICEMAIL MULTIPLE TIMES AND NOW AM UNABLE TO SPEAK WITH ANYBODY IF THIS IS THE WAY THIS INSURANCE TREATS ITS PROVIDERS THEY NO BUSINESS IN THE HEALTHCARE FIELD AND SHOULD NOT EMPLOYEE SUCH AND IGNORANT PEOPLE UNFORTUNATELY I DO HAVE TO CALL BACK AND TRY TO SPEAK WITH SOMEBODY HOPEFULLY MY NEXT REVIEW WILL BE BETTER THANK YOU FOR NOT HELPING LISA........

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Lourdes Levy

This Company absoultly is HORRIBLE~ One of their insured drivers hit me over a month ago and I have not heard back from them. I have left numerous voicemails to Lisa Shimko and she has refused to call me back. This 18 wheeler side swipped my 2016 jeep and adjuster has said it is going to cost $11,000 to fix it. My next move is to contact DOT and get this trucker off the roads due to negligence. Wish I could give them ZERO starts this company really is bad. Looks like I need to seek legal advice. Good Luck to you folks having to deal with them.

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Elizabeth Murray

I had a question regarding my insurance coverage so I called fully expecting to get the run around based on my experiences with other insurance companies. I did have to leave a message, but within a half hour I received a call back from someone who was very kind and patient with my questions because I had several. I just wanted to thank them for taking the time to help me.

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Tamara Jones

I wish I could give no stars. This company is the worst and the customer service is even worse. First time I called I was hung up on right after the phone was picked up. When I called back I got a jackass on the phone who was not professional at all. My employer would never allow their employees to be disrespected......HORRIBLE!!!!

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Samuel O.

I had to call this company in a professional capacity, not as one of their clients (thank God). I have never experienced such terrible customer service! Laura was openly abrasive and offered no help whatsoever. I truly feel bad for anyone who has to deal with this company. Shockingly unprofessional.

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Lia Jen

This company should not be in business. Horrible company to deal with that is full of unprofessional and incompetent people. I had the unfortunate experience to deal with this insurance company and truely feel sorry for anyone who has to deal with them. This company should be out of business

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Jeremy Messer

Horrible. 10 years with this company and never once has someone ever answered the phone when I have called. They do not have a website to go to in order to try and find out info on your own. They ask you to leave personal info on voicemails such as SSN and they say they will call you back.

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Nicolas Barreto

As a provider, DO NOT get this insurance company stay away from it, unprofessional, worst phone automated system for provider line meaning your provider will spend ALOT OF TIME trying to get your benefits. No one has time to do all that.

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Amber Sheppard

They never answer there phone calls havent paid any doctor bills and honestly i feel sorry who has ever purchased insurance with them wish i could give them no stars

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Hayley Ciuzio

The worst dental insurance company. Never picks up the phone. Can not get a hold of a single representative. Terrible company. I wish I could give them no stars.

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CU

cutiecat99 meow

We would have better insurance if we were uninsured, and there is no way to contact this company via the internet. I think they are using Morse code.

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AP

AP Fit

Never pick up the phone. They are awful! My client was hit and injured by their driver and they never picked up the phone. THE Worst

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Ed Cantarella

Most unprofessional insurance company I have ever dealt with in 29 years in legal field. No call backs, no information. -5 stars!!

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Thomas Moss

Sham of an insurance company, they do not respond whatsoever. If you have a claim against this carrier, you are OUT OF LUCK!!!

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Tonya Colby

i try to call this company but no response, and i do not know what going on, it s real or no. i am upset about that .

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Bindiya Kayastha

the worst experience i have ever got till I am calling the other insurance...totally unprofessional

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Kim Melton

This place NEVER answers the phone or returns phone calls!

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RI

RIFAQAT KHAN

Never Answer the phone, bab customer service.

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BI

Billing Ops

I do not know why are they still in business

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CA

Carrie McCrum

never return calls

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Donald Waters

I got a response

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