American Service Insurance Co

Reviews 11

A.

A.

Horrible. As part of my work I deal with numerous insurance companies on a daily basis, American Service Insurance is definitely high among the WORST in service. In order to get a status update on a claim, I recently had to spend almost 2 months calling weekly and leaving voice messages just to finally have the rudest representative (a supervisor no less) call back to pretty much complain about my calls. If I had to choose coverage from an insurance company I would never choose this one.

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Stacy Birkeland

Worst service! I was in an accident with a policy holder through this company. I called them the day after the accident and was told a rental car would be offered and a claim would be submitted. It has been a week and no one can give me information on the claim and I have yet to receive a rental car. I was told that there was no one assigned to the claim at this time! Submitted a formal complaint with state department of insurance.

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Nicole Hawthorne

Was told me the insurance check was sent on the 3rd by the 27th never received it. Jean told me that she had the wrong zip code on file, but everything else came, except the check. I went to the post office they said that it only takes a week for mail to be re-routed, and it would been forward back to the correct zip code or sent back. Needless to say. "We can cancel and re-issue". Which will probably take another month.

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Phil Fragale

We are a very Large Commercial account with this company. The hold time is out of control when reporting a new claim. They keep repeating the music, and just continue to keep you on hold for up to an hour at times. Then, if too much time goes by, they simply cut you off completely, and force you to start over.

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BE

Ben Bailey

Absolutely the worst service I have ever experienced. No one answers their phones and they will not get back to you in a timely manner. I would recommend filing through your own insurance and then getting them to deal with this company.

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Steve Greko

PLEASE STAY AWAY FROM THIS IDIOTS THEY WILL PUT YOU IN A HUGE TROUBLE WATCH THEM OUT THEY ONLY CARE ABOUT YOUR MONEY JUST SIMPLE GIVE IT TO THEM YOU DO NOT NEED TO HAVE A POLICE OR COVEREGE

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Anthony Williams

They have treated me good. They provide me with insurance to run my business. Customer service has always been fine. Bill is fine. Late payment window is good. Online access is great.

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David Martinez

I just started with them.....i cannot pay my bill on line no web page and no one answer the phone but they want to pay on line .....lol ....sad

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MA

Matt Bailey

Been on the phone for 3 hours waiting on hold, I decided to paint my bedroom and watch the paint dry. Time for a 2nd coat.

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JO

Joseph Fahmy

This the bad insurance ever, bad customer services, stay a way from this company.

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MI

Mirza Baig

SCAM, LIARS. NOT AT ALL PROFESSIONAL AND NEVER RESPOND TO BACK FROM CLAIM

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