CSA Travel Protection - Generali Global Assistance

Category:	Insurance Agency
Address:	4181 Ruffin Rd #150, San Diego, CA 92123, USA
Phone:	+1 800-874-2442
Site:	generalitravelinsurance.com
Rating:	3.5
Working:	6AM–6PM 6AM–6PM 6AM–6PM 6AM–6PM 6AM–6PM 6AM–3PM 6AM–3PM

Location

Photos 23

Reviews 17

Daphna Shahar

This is the worst company I have ever dealt with regard to their customer service, and false policy coverage. I recently flew to Australia for a week and booked the tickets online with Just Fly. They suggested strongly that I purchase this policy to cover any unforeseen circumstances. It turns out that my original flight back to the States was cancelled and I showed up to the airport in Melbourne, Australia to be told my flight was boarding and it was too late. There were two flights that day and one was cancelled ( mine ) . I never received any notification and as a result my husband and I were stuck an additional day in Melbourne incurring costs of travel and accommodation. We were able to travel the following day on Quantas who were nice enough not to charge us due to the cancellation. However upon arriving in the States we had to purchase two one way tickets from L.A. to Ft. Lauderdale for $1500. Upon returning I filled out the form that clearly states " trip cancellation..... and sent it off with all the pertinent information. After six weeks of calling and emailing I was bluntly informed that the policy only covered mechanical failure. If I knew this I would never have purchased this policy !! I have platinum Amex which covers this type of occurrence. I am very disappointed and fell as I have been scammed, I was told I should have the policy carefully !! DO NOT BUY THIS COVERAGE !!!!!!!!!!!!!

Rebecca Shelp

This is the company I use for all of my international travel. We have been so fortunate to never have needed to make a claim or need assistance while traveling abroad. To be honest, I get travel insurance for international travel mainly for the Emergency Assistance. If you have any sort of emergency while travelling abroad, you are going to be so comforted by having a helping hand! I also recently purchased insurance for a domestic trip, mainly because many of my expenses were paid in advance. I am so glad I did! Our trip was delayed by one day, and ALL of our expenses covered under our policy were paid quickly! Yes, I had to submit documentation, of course! But the check arrived well in advance of the several weeks they quoted. I will definitely continue to use this company for my travel insurance needs.

Terri Cullen

I never thought about getting travel insurance until a friend of mines recommended CSA travel Protection. I had to go to Copenhagen, Denmark for business travel and upon arrival, came down with thee worst cold ever. I called CSA and they guided me where to receive the best medical support ever in Denmark. Travel Insurance is needed for instances like this one. You know when you are going to feel ill while traveling and having an insurance company do the leg work for you would be less stress taking off of your nerves when you have no clue where to start.

Pacific Blue

If I could choose zero stars to review this company, I would. The manager, Michael, allowed me the use of his quote when I asked for a claim update: "The level of customer service you are expecting is not cost effective for our company." From what I read, and have now researched about this company, is the overwhelming lack of fair pay-outs to their customers. Due diligence is not in their process.

SRA Quixote

We bought CSA for our trip to St John. CSA helped us with our trip being cut short due to mother falling ill. Would recommend because their emergency center was efficient & professional throughout our crisis.

Marina Daragan

Glad I had CSA travel insurance for a recent tour to Prague and Budapest because snow caused a flight delay out of NYC and missed the tour departure. CSA covered my expenses caused by the interruption.

Peggy D

I have purchased this insurance & been denied coverage payment on 2 separate occasions. PLEASE read the small print because they will trap you with it every time!!

Kyle Penrod

We went to Mexico for vacation and got in a car accident. CSA’s emergency center sent us to their medical facility in Cancun that was better than a US hospital.

mermwas

I used CSA Travel Protection to cover my medical & emergency concerns while in Kenya for a month. Easy to buy, customer service rep was very helpful.

Kelly Cunningham

Bought CSS for trip to cover Zanzibar and Seychelles. Glad I did because got stuck in Ethiopia on flight home. CSA cover my expenses there.

Joanne Wambeke

The CSA rep was very helpful in assisting me in choosing the right insurance plans for my needs. I appreciate their patience and support.

Duncan Douglas

CSA paid my claim fast! I had to cancel my cruise due to a family issue and I got my money back. It was easy.

Cheryl Bosse

Csa saved us thousands $ due to a car accident in St Lucia. Would definitely buy csa insurance for every trip.

Don Hess

I would not recommend this purchase; was not allowed to change dates 4 mths. in advance.