Alabama Housing Finance Authority

Category:	Low Income Housing Program
Address:	7460 Halcyon Pointe Dr #200, Montgomery, AL 36117
Phone:	+1 334-244-9200
Site:	ahfa.com
Rating:	2.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 8

Reviews 11

Joy Kello

My story with ServiSolutions starts 3 years ago a few weeks after buying our first home. I got a letter telling me that ServiSolutions had bought my home loan. Being new to the home buying world I was unaware this would happen and thought I somehow screwed something up. I remember calling the customer service lady half in tears with a million questions. She answered every question, explained how to set up an online account, and calmed my fears. From the lady that day to the gentleman I spoke with today I stay consistently pleased with service I receive from the customer service representatives. I work in the healthcare field where right now a lot of emphasis is on customer care and service. I know how difficult it can be to consistently provide excellent customer services and in all honesty I am not a person easily impressed because I expect a smile and respect by anyone providing a service. Being nice on the phone does not make exceptional customer service. However, constantly and consistently going above and beyond, like the Customer Service Reps at ServiSolutions, is what makes them exceptional. Now, to show I look at the whole picture I will tell you my one complaint.... when I call I usually stay on hold for 5 min at least. So when I spoke to a manger today to compliment their service I told her this and she responds with "We have just hired 3 more representatives, so that is going to improve!" What else is there to say... they are simply exceptional!

S. A.M.

ServiSolutions is our 4th mortgage company. If ALL lenders were as qualified and as POLITE as SS, the house buying experience would be another can of worms, entirely. If you have the need or want to buy a home, I can’t think of another lender that is less expensive and more accommodating than they. Seriously, we got the lowest fixed interest rate around.... You have NOTHING to lose. At the very least, it’s worth a try. Customer Service????? Second to none....... Love you, ServiSolutions!!!! Thank you!!!!

Carol Foster

Do not try to get a loan modification from them. They will put you through the whole process only lowering your payments by $75 or so a month, but they reset the loan to 30 years which ends up costing an additional $15,000 to $20,000 over the life of the loan. What a bunch of crooks!!

Richard Foster

Devona Grant

Hold times are ridiculous! I only have 30 minutes for my lunch breaks and they are usually closed when I get off...this sucks when you need to get information via customer service. Ugh! I do, however, like the detailed breakdown of your loan on the website with the new update.

Phil Mcfarland

I have been on hold several times for well over an hour. Worst customer service I have ever had when you do get ahold of them. To top it off even when my loan is current they call me saying I owe.... Care to explain that?!?

Bryan Wimbish

Terrible business all around. Poor customer service. I wait at minimum 30 minutes.. Over an hour sometimes to speak to someone.

Corinne Nilsen

Estimated wait time is 30 minutes to reach a customer service representative? That is ridiculous.

Russ Williams

I have never dealt with any financial group that was more straightforward or easy to deal with.

James Taylor

No hassle, easy to qualify. Got us into our house with very little out of pocket expenses.

Kelly Wade

Very professional, immediate answers to questions, great to deal with.