|Address:||24 Jewelers Park Dr, Neenah, WI 54956|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM Closed Closed|
We are in our 2nd year of insuring with JM. I was sent an email asking if I would rate them. Then I was given the opportunity to leave a review on YELP and GOOGLE. I have had all positive experiences with reps over the phone, so far. BUT we have not had to file a claim. After reading these other Yelp and Google reviews, I am wondering if i even want to continue our coverage. I pray we never need to use the insurance, but if we did, I would become furious if I was put through what some of these people are saying about thier claims, and being dropped. So that is why only 3 stars. I have had 5 star service over the phone so far, but I dont like what I am hearing about claims. We have our jewelry insured at DOCUMENTED appraisal value, not purchase price, by the suggestion of a phone agent. And the coverage paperwork makes it sound like hassle free claims. I wonder how true any of that is now?
When I recently found out that my previous insurance company would NOT pay the full value of my jewelry, if it was lost or stolen, I went looking for another insurance company. Jewelers Mutual answered all of my questions - and gave me the answers I was looking for!! They are very knowledgeable, very professional, yet so friendly. They make you feel like you are the one and only client and you are so important. It made me feel good. But more importantly, they WILL pay you the full amount should you have to replace your lost or stolen items. I just love this company and will remain their client for life!! Thank you Jewelers Mutual!! You set the bar very high and you stand behind your client!!
Taking out a policy on my diamond engagement ring with Jewelers Mutual was the best decision I could have ever made! Unfortunately I had to use my policy because I accidentally flushed my engagement ring down the toilet. Jewelers Mutual was very easy to work with paid my claim directly to the jeweler that made my new ring and my new ring is now insured through Jewelers Mutual. I strongly recommend to everyone insuring your jewelry through Jewelers Mutual.
We are extremely happy with JM. My wife lost her wedding ring a few years ago and JM replaced it without any hassle whatsoever. Service was quick and compassionate (at least it felt that way). Another time and year or so later, her ring broke and again, JM came through and replaced it. That was several years ago and so far there have been no incidents. We have continued to insure our wedding rings since then. What a great company! Very pleased!
I have absolutely no complaints about Jewelers Mutual Insurance Company. I actually had to use them once to replace a stolen piece of jewelry. When I contacted customer service to explain what had happened they took care of everything very quickly, including, the paperwork needed for the Jeweler that had made the original piece to have another one made. Great customer service!!!!
Great experience with this company, my fiancées ring had t be replaced after she had it smashed against her finger . We went to the jeweler we bought it from and everything went so smooth with jewelers mutual. I was so glad that I listened to a friend who had them. Thank you guys for getting everything done so quick and painless.
Jewelers Mutual is amazing. I lost my pendant and they were quick to replace it at NO charge and they allowed me to go to any jeweler of my choice. I got the same quality as I had before. I have dealt with several insurance policies and this one by FAR is the best. 1% a year for coverage and NO deductible. Love them.
Jewelers Mutual is a must for anyone who has invested in their jewelry. I lost one of my earrings at a party and I was beyond distraught. JM helped me through the process of filing a claim and I was able to get a replacement within a month. I am so happy I had my jewelry insured!
I have not had a claim but JM has been excellent to work with. I get reminder notices when my premium is due and they send out periodic emails to make sure your up to date on coverages. Excellent company to work with.
A wonderful company to work with! Getting in touch with an agent to make a claim or add another piece of jewelry is easy and never a chore. I recommend all my friends insure their rings with Jewelers Mutual.
I lost a diamond from my bracelet a few months ago and they replaced it immediately...no questions asked. If I had replaced it myself the cost would have far exceeded the price of the premiums I pay.
Would not recommend to know one!!!! I have a very exspenvie they turned me down due to the fact that the watch was to exspensive and that I travel.. I never heard of that in my life..
Jewelers mutual is great and they make insuring our valuables really easy. Not to mention that the pricing and coverage is second to none.
They protect you and your jewelry from everything and they have supreme customer service! I would never use anybody else.
Kathy Sue Peré
I have been extremely satisfied with Jewelers Mutual. Premiums are very reasonable, and customers service is great.
I have all of my jewelry insured with Jewelers Mutual they make it easy to renew my policy and to file claims.
I very much enjoy having Jewelers Mutual Ins. Group protect my jewelry. It gives me peace of mind.
My watch was damaged and Jewelers Mutual was great about paying for the repair. They are top rate.
I recommend Jewelers Mutual to everyone! Great product and super easy to do business with!
I am having a very hard time contacting JM by phone. NONE of their numbers work !
They make everything quick and easy. If you have jewelry def use JMIG!
The Good One
Horrible customer service, no integrity!!! Go somewhere else
Pretty consistent customer service
James Nations Jr
These guys are that good.