Movement Mortgage

Reviews 8

AN

Anonymous A.

Using this company has definitely been a roller coaster ride of emotions and stress. It was such an easy experience in the beginning, one of those "too good to be true" moments for a first time homeowner. Then, a couple of days before closing, we had to scramble to restart the loan because of negligence to follow up with me for months on their end. While I remained compliant throughout the entire process, the customer service was absolutely poor and was all done through email because my requests to discuss this matter over the phone were completely ignored. Every day, they needed new documents from me after telling me the previous day that "that was all that they needed." It would be helpful if they would have some kind of checklist of documents that you need to completely close rather than when you call to follow up, they have a new document for you to search through your archives to find. It took a few days before I could consistently speak to someone on the phone, who finally expressed some kind of sympathy for the obvious frustration and anxiety that I was feeling on my end. That part--I did definitely appreciate.--and that was from an assistant and not even my actual loan officer! We ended up closing a few days after the original closing date, thanks to that assistant, and I just wanted to share this experience with all of the first time home buyers out there to hopefully encourage them to make sure that if it seems too good to be true...it probably is.

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JO

Joseph Wright

My worst mortgage experience ever!!!! Ray Ward is the most unprofessional mortgage officer I have every dealt with. He continuously pressured me daily with harassing rhetoric to turn in things that were beyond my control at the time. He took me through the whole process to only deny my loan by telling me regardless if I bring in the document I would be denied. My EMD was paid. House inspected. Bank accepted my offer. Terrible experience.

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KR

Krystle Jo Gravatt

We bought a house in Jan 2013. It was with a complicated loan program, our Processor, LO, LOA, and Underwriter were a joy to work with! It went so smoothly that we plan on buying a second house fairly soon, and are already working with our LO to find a great program to work with our finances! Overall the experience was fantastic and the entire team at Movement were generous with their time and patience with us as first time homebuyers

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IN

Inger Goss

Anonymous I worked with a Realtor (CINDY BLACKWELL)who was very unprofessional, said one thing did another always late for appointments never answer her phone return your calls when ever...I learned from mistakes...

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BR

brett cambron

Russell Brown was a breath of fresh air. His professionalism is a 10 out of 10. I definitely recommend him to anyone in the Hampton roads area.

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ST

Stephen Brown

My experience with movement mortgage was GREAT! I was pleased from start to finish. Thank you Andrew and Jenn Wade

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AA

Aaron Mitchell

All 5-star reviews are written by employees.

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DU

Dustin Heideman

Awful service

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