American Home Shield

Reviews 8

JO

Josh Brunelle

Scam of a company. I had 2 contractors come out, and one wanted to charge me $700 for 4lbs of r22, while the other was only going to charge me $250.. Its rather obvious that the first contractor was passing the cost on to the customer to come in at a lower price for AHS. They offered a cashout of $700 for a compressor... that wont even cover the cost of the compressor let alone the labor... avoid at all costs. ------> I should have stayed with first american home buyers. <----- at least they honor their warranty.

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J W

If I could give no stars, I would. Waited on hold for 30+ minutes only to be hung up on. I call back, guess what, it says my wait time is over an hour to speak to someone. All I want is to find out the status of a repair for a homeowner who does not live in the country. This is the worst experience ever, horrible customer service. Why is there no on-line chat option? Why is there no e-mail? Disgusted is an understatement. I have other things to do besides sit on hold for hours at a time.....

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LA

Lataunya Lee

So my AC went out Saturday and my sister and I have been trying to at least get someone on the phone to schedule a appointment for someone to come out and take a look. She has been on the phone an hour, me 45 mins. Terrible, just terrible. Then had a nerve to send a notice stating our warranty is about to expire and we should renew. Needless to say, we will NOT be doing that. Found a nice company on craigslist that will be coming out to take care of our needs

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DA

David Guest

They have been awesome. I guess you should know that they are insurance company and the people that are sent out are from local business and not employees of American Home Shield. We have had a ac unit replaced and a fridge with a 100 dollar deductible. We got the fridge just because the discontinued a part for the ice maker.. No problems, great service.

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BA

Bailey Swartz

They resolve problems by being impossible to contact. Customer service number calls take longer than an hour to reach an agent... sales calls are still answered within seconds...

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JO

Josh Brunelle

45min on hold any time you need to call them no matter when. Denied my claim, them approved it, then forgot about it...

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JU

Justyn Knox

They automatically raised my rate without asking me and renewed my contract with a rate hike. Not honest at all

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MI

MITHUN Oorath

Am glad I have AHS, just saved some serious dollar by fixing my AC this summer.

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