PHH Mortgage

Reviews 23

CA

Catherine Bradley

When my insurance agent called to tell me my home owners policy was being cancelled for non-payment, I called PHH Mortgage to find out why. They told me they had paid it, but the check was not cashed. Most likely because they sent the payment to the wrong address. Now the lady helping me was very nice but very hard to understand because she was part of a Philippians call center. She said she would take care of this and now had the correct information. I then followed up the next day, yes another lady for the Philippians call center, to make sure they had cut the check, only to find out it would be another week before they would get this done. So I told her in a week the insurance was going to be cancelled. They finally got the check cut the day before cancellation. A week later my insurance carrier got another check. Which emptied my escrow account and left it negative. I got a refund which is how I found out what happened. So I deposited the overpayment into my account and waited for the check to clear. Once it did I called so transfer the money back to my escrow. You guessed it the Philippians call center again. This time I asked to be transferred to the USA, thinking perhaps an American would understand a bit better. They happily said they would transfer and promptly hung up on me. I played this game 4 times. The fourth time I told the Philippians call center lady, I still wanted to be transfer back to speak to an American, but I was tired of being hung up on. I am still on hold so thought I would warn anyone calling into the PHH Mortgage call center. Yeh! I finally got an American who is easy to understand. With any Luck this will be taken care of correctly.

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MA

Marti Kirchmer

The PHH people with whom I have spoken are very pleasant. That said, I have yet to get satisfaction from any one except the deed-in-lieu-of-foreclosure people. After two years of our submitting many, many packages of information and data, trying to get approval for a short sale, I gave up and went the DIL route (which took only a couple of months), and was assured that the debt would be canceled. The following January I received my tax form-- not a cancellation of debt (1099-C), but rather an Acquisition of Abandoned Property (1099-A). There is a BIG tax difference! After being transferred three times, being on hold for 47 minutes,, and leaving a callback number, the company called me back-- and disconnected me! Back on hold for another 14 minutes, transferred twice, until I finally got someone who directed me to Fannie Mae. And guess what! Fannie Mae said the form had to come from PHH. So back to square one.

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R Anand

PHH mortgage took 4 months of mortgage insurance when I refinanced my loan. The FHA loan rules which are greedy at beast allow for two months at most. PHH instead of correcting this simply channeled my calls to the customer service who did not know anything about the account apart from reciting due dates to a department that never answered my call. When I did get through I got disconnected and there was no call back. I had to resort to the Consumer Finance Protection Bureau to get their attention and PHH spends hundreds of internal dollars on a senior counsel and processing to stall the review even further. I know what job I want, the bankers job where they quietly slip a few hundred per account enough to make it not worthwhile to litigate but enough to pad their accounts.

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Kamin Hawkins

Claim to want to treat customers as family, but we have never been so screwed with in all our life. If you all think this is the way to treat legitimately hard working people, I would hate to see how ypu treat your enemies. Complete, constant lies, the total run around, and a ridiculous amount of unanswered questions. The first time I have ever attempted to call supervisors and leave countless messages as their phone instantaneously goes to voicemail and NEVER get a response. The strain this company has put on our family with their lies and lack of responses until the last critical moment of finalizing paperwork has been nearly unbearable and beyond stressful.

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Juan Ellis

This incompetent company lost my Mortgage payment and told me they never received it. So I sent them the tracking number with the person who signed for it. Now the chimps are saying they found the envelope BUT there was nothing in it. So you never received it and now you found the envelope and there is nothing in it. Do they think I go round sending mortgage payments plus Priority Mail next day (19.99) for no reason. So now I have to prove that I sent the money. I did in a money order and I have the money order receipt. Oh yeah the money was for 1/1/2016 I sent it 12/29/2015 it was delivered 12/30/2015. Now I Guess they will have to come up with a NEW LIE.

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M Reyes

CALLED COMPANY LAST WK TO ASK THAT LATE FEE BE WAIVED HAD THIS COMPANY FOR 10 YRS NEVER LATE AND I JUST FORGOT, WE WERE WITHOUT POWER FOR 1 WK HERE IN GA DUE TO HURRICANE, AND THEN NXT HURRICANE HIT PUERTO RICO AND MY DAUGHTERS GRANKIDS AND MOM LIVE THERE AND HAVE BEEN FRANTICALLY TRYING TO GET IN TOUCH WITH THEM AND I JUST FORGOT ABOUT DAM BILLS MY CONCERN WAS MY FAMILY, THE INDIAN LADY COULDNT CARE LESS AND JUST GOT A LETTER THE LATE FEE WAS APPROPRIATELY. 3 WKS AND STILL CANT REACH FAMILY , WE ARE SENDING A STRONG YOUNG RELATIVE TO PR TO GO TO MOUNTAIN AREA AND FIND OUR FAMILY. PHH YOU SUCK AND HAVE NO COMPASSION FOR DISATERS !!!!!!!!!

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Somebody

I used them because I had a current mortgage with them and no cost out of pocket to refinance. What I "failed" to do was check the reviews online on their current services and quality of such. Obviously I agree with most of them. There is no follow-up, once one does any step, there is no phone call, text or email reflecting the action. I called multiple times trying to get updates and everyone seemed to be on a extended weekend...yes, each time. PLEASE consider other companies before moving forward with this one. I have just under 12 months before I can refinance with a company that does.

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CH

Charlotte Jenkins

I originated my mortgage in 2005. In 2015 I decided to refinance, I requested a 12 month payment history along with dropping my PMI coverage. That was in November of 2015 today is April 14, 2016, I cannot close on the proposed loan because as of today neither request has been honored. There is no accountability at this corporation, customer service is abysmal. I had my attorney forward the request to PHH and the results are the same. The research department that should have acted on the request does not exist. If this is your only option WALK AWAY FROM THE TABLE.

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Therese Foss

Seriously the worst. We have been modifying our mortgage for over a year. They messed up the final paperwork by misspelling my name and then let it lapse despite us calling daily for months. Then now we have restarted the process have gotten 2 different modification amounts, made a payment, and were just sent the original notice of our options again. Rachel Nettleton, whomever she is because we can NEVER get a hold of her is horrible at her job and completely disregards the fact that every problem we had is directly their incompetence. Avoid them like the plague.

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WA

Walt Hauser

This is the worst mortgage company I have ever dealt with. Every time I sent a principal only payment, they would put it against my monthly payment and move the next payment date forward. Each time I called them, I was told they would fix it but never did. At that rate, I would end up paying the entire 30 years on the loan. I just refinanced the loan with another mortgage company. Good ridence to PHH Mortgage Services. Do yourself a favor an refi your loan with someone else. I’ve only seen a couple of good reviews on this company, everything else is bad.

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Tom Lyon

I have been sold into bondage. I am due a property tax decrease this year due to my age. PHH is asking me to pay more into my escrow account to make up a shortage that will not exist. When I ask to keep my payment the same, knowing there will be an excess in my escrow this year. Nooooooooooooo!! And if you pay short, your payment goes into suspense and does not count while they keep your money and wreck your credit . What a suck organization. I am sorry they bought my loan!

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Jeff Pronovich

PHH is one of the worst companies you can deal with. I never leave reviews but I have to warn you so no one further has to use such an inexperienced company. Their people are so uneducated when you call with a question, not only will you come out with that same question, you are likely to be left with even more questions! A horrible company to deal with. I STRONGLY encourage you to stay away from anything to do with PHH Mortgage Services... you will thank me later.

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MA

Marie Quattrochi

disgusting experience, 1/12/15 to 1/15/15 mailed my monthly mortgage amount, excess funds were taken from my checking account without my permission, have been getting the runaround for 3 days, numerous customer service ( joke) people shuffling me around hours on the phone, faxing them statements that they claim they did not receive, blood pressure rising, not up to morgan stanley standards as far as im concerned. they are better than that.

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tom cotter

This place is a absolute nightmare. I was on hold for 40 minutes and the lady who took my call had no idea what she was doing. The monthly payment for my mortgage shot up $100 when it was transferred to this PHH Mortgage and no one can figure out why. While on the phone with the rep she asked me if my problem was taking care of while I was address to her my issue. This happened twice during our conversation.

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Robin Baskerville

i just received a call from PHH & they changed my payment for 1 month and the difference is $25.45. I spoke to Sushant Bhote, he was rude & wanted to charge me $17.00 to take my payment over the phone. No I am not paying $17.00 to make a payment. After I made the payment, he asked when will I make the November payment??? I am done with PHH Mortgage, I think I will re-finance and get another company.

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Denise Rue

Horrific. Do NOT use this mortgage company and avoid any lenders who will immediately transfer your mortgage to them. I have spent hours on the phone simply TRYING to pay my mortgage. It was an ordeal simply to set up an automated account. I was unable to access the site without technical support. Their support is offshore with very poor phone connections and representatives who speak off a script.

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jungledog82

My Loan was transferred too PHH from USAA besides the split payment which was convenient but they added late fees when the dates fell on a weekend. I would constantly be on the phone with them.I paid the fees off, then they sold my loan too someone else and sent it with late fees that carried during the whole transfer.

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Nichole Wood

All I wanted to do was get pay off information. Website locked me out. I called 4 separate times, you have to wait over 2 minutes listening to bs before they even start giving you options for why you are calling. Hold time was 7-10 each time before I could even talk to someone. We will never use this company again

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Dave R

Not to be trusted. Untrained staff manning the phones in Manila. A big and incompetent bureaucracy with a malfunctioning internet presence. Good luck finding anyone who knows or cares about your account. I am a small govt conservative, but this company is a good example of why we need some federal oversight.

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Alix Curry

The WORST mortgage company we have ever dealt with. What makes it worse is that we had no choice as they took over our mortgage from another company so we had no choice and ended up with them. Really terrible service and Customer Service reps do not read nor pay attention to any information given to them.

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Kathy Engvall

Stole our money and home! They should all be in prison for what they are doing to homeowners I will fight them til the day I die! Do not pass go...do not collect $100....run as fast as you can away from the criminal element! This site should have "- stars", one star is too good for these A-holes!

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Nita Johannessen

Our loan was transferred to PHH. We received a notice from our old mortgage company, but PHH never bothered to contact us. You would think they would contact us with more information, especially for the automatic payments, which now have to be set up again. Their customer service is very poor.

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Luther Weston

Shockingly bad, compliance with AG guidelines is an industry worst, response to being caught red-handed in kickback scheme is to have Consumer Financial Protection agency declared unconstitutional. Stands out among bad actors as amoral and unaccountable. Avoid like the plague.

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