First National Bank

Category:	Bank
Address:	1620 Dodge St, Omaha, NE 68197, USA
Phone:	+1 402-346-3626
Site:	firstnational.com
Rating:	2.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 47

Reviews 23

Tracy Johnson

I have been a customer for 2+ years now. Have a mortgage loan and a auto loan. I have had zero problems. Customer service at the branches I have been to is friendly and helpful. As Judy says, sometimes (in the middle of the night), certain services are not available. However, I have not encountered that during the day, and never had a concern or issue with their website causing me to be late with any payments. To Timothy, this is a review of a bank....not just your encounter with their website using your Ipad.

Luis Hernandez

Have been paying my credit card account on time for the last 2 years. I forgot to make a timely payment because of an unintentional oversight. I received a letter 2 weeks after the due date telling me my card had been suspended. 3 days later I received a letter saying that, by the way, they had reviewed my credit report (FICO 733) and reduced my credit limit. I just happened to be refinancing a mortgage with another lender and am using the equity to pay the remaining balance on this account and close it!

Chris Fees

I have had a checking account with First National Bank of Omaha for nearly two decades, and have had an excellent experience in all respects. Their online banking is very useful and I love using the new app to deposit checks without even having to go to an ATM! Customer service usually answers my call with a real person, and within 15 seconds to boot! I could not be happier with FNBO and I highly suggest you try them out for yourself.

A Private User

Zero balance on your credit card account and they dare to charge $49 annual membership fee. Disgusting! And shame on me because I discovered I had paid it already last year. Customer Service TERRIBLE, this girl Lori practically laughs in your face as you speak with her. Dealt with many credit card companies over the past 20 years never mind other businesses and never would deal with this place again.

Lynn Lafferty

I have had a cc with FNBO for over two years and have not had one bit of trouble with this bank. I was a little leery of the pre-approved application I received in the mail, so I did some investigation and found FNBO a very stable and respected bank. I have not had any issues with paying online and they have always been very helpful. I like the free FICO score that has been added to the online services.

Ryan Arthur

I am very pleased with FNBO, They have given me a line of credit that no other bank would. I do not have a problem with interest rates for the simple fact that I pay my credit cards if full every month. Credit cards are not designed to be used as "credit". Bank loans are designed for that purpose. If you use credit cards as "cash", as they should be, you will have no problems with FNBO.

A Private User

We changed to FNBO many years ago after Southwest Bank closed. Because of FNBO we have a reduced rate on our mortgage, a little girl from China and numerous conveniences of banking with a home town bank. It has been a privilege to be associated with the bank and staff members like Becky Sandiland, Mortgage Specialist.

Stacey P

Worst credit card company I have ever dealt with. Still trying to get my money back from them, from when they harassed and bullied me into double paying. I never even chose this company; I was a Partners First customer and this crap company bought them out. I have been fighting with FNB ever since.

Don Wicks

Good credit card interest rates but very difficult to work with. To pay online from your checking account you need to send in a paper form. You cannot set up a minimum balance , or any other recurring payment except to pay in full. Very antiquated online banking.

A Private User

We have banked with First National for our business since 2008 after a bad experience with a different bank. They have always been wonderful to work with and have helped us every step of the way expend our business. We would recommend this bank 100%.

David Rogers

Horrible customer service you make a payment and they will float your check for 5 days then give you a late fee. I have to call my local bank and prove I am correct then they say they are sorry it is not them. Oh and they will drop your call

T -Money

Do not use their credit cards. If you have one, cancel it. They have no fraud dept. When you call, you get VOICEMAILS. If there is fraud, they continually promise to help, and they do the opposite. Reported to BBB, FTC and FBI.

Judy Jimenez

website very user unfriendly for credit card payment, frequently "unavailable" resulting in late charges by the time payment is possessed. Another way to increase the profit margin? Closing this account ASAP

Sharon Maldonado

Would not open a donation account for an 8 yr old child killed yesterday because we did not bank with them! Nice to know how much your bank REALLY cares about people in the community!

Steven Bartfield

On the terrible side. Online is down a lot and very hard to use. I have to reset my password every other month because something goofy happens. NOT a good on-line bank/credit card

Frank Ward

Largest independently owned bank in the country. Owned by the same family for over 150 years. Hands down one of the best banks in the country as ranked by Forbes magazine.

Redd Williams

When I first opened my bank account with First National Bank I knew it was going to be a great fix. I am looking forward to doing business with these guys for a long time.

A Private User

Wow. To say their customer service is horrible would be to acknowledge they had one in the first place. This bank has lost touch with its community and should be avoided.

Tan Republic

AWFUL customer service! I am in the customer service/ sales industry and have NEVER been treated with such disrespect, EVER. Have some class First National.

william Laurie

Great banking experience. FNBO gave me a chance when my credit was not the best and thanks to them my credit rating is going up. Thank You FNBO.

Abdullah Alalo

The worst bank. they closed my account because I am Syrian and they were not even ashamed to say it straight to my face.

Elizabeth Craig

Employees dont listen to the customers and argue and argue. Which causes errors. Very arrogant

Annette Connerley

First National Bank of Omaha it Rocks!!! The website is easy to navigate and follow.