AAA Columbia Car Care Insurance Travel Center

Category:	Auto Insurance Agency
Address:	7065 Minstrel Way, Columbia, MD 21046
Phone:	+1 301-362-2380
Site:	midatlantic.aaa.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM

Location

Photos 47

Reviews 21

Terry Miller

First time working with this facility. Had my Jeep towed in late Saturday night and left it with the night drop. Received a call early Sunday afternoon explaining exactly what the issue was and how much it would cost to fix it. The part had to be ordered and, since it was Sunday, they said it would arrive early afternoon Monday. Monday at approximately 12:30, they called to say that my Jeep was ready to go. Car care assistant manager was very professional and personable. Technician who repaired my Jeep spent time with me and showed me what he had repaired and explained exactly why it was necessary. This facility has won me over because of their outstanding customer service!

Sarah Chao

I have never used the auto shop, only the store for travel planning. My husband and I walked in a few days before leaving for Europe with no transportation booked other than our flight to Germany. After spending several unplanned hours with us, we had rental cars and train tickets booked. They had our tickets overnighted and created us a turn by turn map book that we could use in case our GPS failed us. We also had a list of attractions and restaurants from Sal, who had lived there. We could not have asked for better customer service. They went above and beyond to make sure our trip was smooth. I would go back in a heartbeat if I needed help planning my next trip.

Mark Tudyk

My girlfriend is a AAA member so she used this facility for a simple oil change last week while I was out of town. They told her that she needed new brakes because her brakes were metal-on-metal in the rear and were DANGEROUS and HAD to be replaced immediately at a cost of over $400! It was a scam as her brakes are fine on a car with only 35k miles. Women - do not trust this store!

Walter Worley

Saw some of the reviews here and felt like I needed to step in. Came in to get an international drivers license. I got a really friendly greeting at the door. Drivers license process was super easy. Got some extra travel tips and I was in and out in maybe 8-10 minutes. Thanks!

Laura Taylor

I am a member of AAA Mid-Atlantic. They sent out an email saying that all Verizon FIOS customers are eligible for a $10.00/month discount. However, when I called Verizon, they said they knew nothing about this and that they could not give me any discount for being a AAA member.

Jassica sunday

This new AAA facility is a wonderful place to shop for travel related items, plus they have good auto repair services. Most recently, I had an oil change and I am very satisfied for the cost and the quality of the works they have done. All staffs are eager to help you.

Pham Nguyen

This shop is suck. 1. It took me 6 hours to diagnose and replace a hose going to the thermostat. 2. As a AAA member, I got charge for $49.99 for diagnosing in addition to what I have to pay to fix a problem. I never recommand a friend to this AAA auto repair shop.

Michael Schoelen

Once I gave them my keys, they casually asked me to sign a paper for dropping off my car. It was an agreement to a $100 "diagnostic fee" before they would even look at my car. I took my keys back and drove down the road to Mr. Tire. Way to treat a AAA member.

Nickname unavailable

Excellent car care center . Very professional Manager/ staff. They told me my car would be ready in an hour and it was. They are open on sundays so I might be switching all my car care to them. It helps to be a AAA club member. I highly recommend them.

Samuel H Coleman Jr.

I always have a excellent service at this AAA center the staff is always helpful and friendly. You can have good conversation with some of the customers in store. I will come back to this store all the time for whatever I need.

Ruth Wilson

Not verry thorough, and it caused a huge problem with my claim. They completely ignored very obvious damage to my bumper. I will never do business with them.

Karen Lewis

Helpful staff. Efficient checkout with a return so it was a good experience. Hard to see them. At back of complex.

Tom Swindell

Had an excellent experience for tag and title on a weekend. Much much better than MVA

Mike Sherwell

Oil changes are well-priced, with quick and friendly service.

Nasir Iqbal

Poor service and aaa world poor roadside services

Ivania Marenco

Fast service for international drivers license

Bradley Peterson

One auto repair and insurance needs