Category: | Federal Credit Union |
Address: | 577 Dudley Rd, Edgewood, KY 41017, USA |
Phone: | +1 859-292-9000 |
Site: | covefcu.com |
Rating: | 2.6 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM Closed Closed |
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Danny Fitzgerald
This bank is terrible. The people who work there are lazy and never call back when left messages, never wanna help anyone and give you excuses. I applied for a small loan 2 weeks ago and have called constantly and still have no response about the loan, definitely will be switching banks and not recommending them to anyone.
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Taylor landers
Very disappointing. Ever since It has become COVE rather than SEMC It has gone downhill very quickly. Trying to get a call back is horrible! and they just flat out have no desire to help you. I will be opening a new bank account and only using COVE as necessary from now on. NOT recommended
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Debbi Hollingsworth
Today I had to go to the credit union to try to get something fixed on my loan. The person that tried to help me talked to me in a degrading way in the front area. She talked down to me. Customer service training needed for the employees...
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TONE LOK
By far the worst experience dealing with any lending institution. The loan officer was rude and very misleading and denied everything she originally said. I would not recommend this credit union to my enemy.
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Angela McNutt
So disappointed!! I have been with SEMC since 1999. Customer service is horrible!!! The family atmosphere is gone. Moving my accounts.
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Spikey Squirls
You will wait. They may have no customers but will still take 5 minutes to even acknowledge your presence. Worst customer service ever.
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Jamie Chadwell
Cove has been amazing to me and my family I recommend them to people all the time!
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Richard Webster
mostly a decent bank, but was denied a loan when i really needed help.
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Kim B
Cove has been there for me when I needed them most.