AAA Paradise Valley Office

Reviews 35

RE

Rene Jacobus

Our first visit with Shivani (March 2015) went alright, we were booking a trip to Yellowstone, Glacier, Banff , Jasper, Whistler and Vancouver coming back to Phoenix. Shivani made the hotel reservations but she did not inform us that the reservations with AAA Exclusive Getaways are prepaid. To our surprise when we looked at our credit card statement the total cost was already charged. (we do not like prepaid) We had to return to your office and start all over again. We are very surprised that you do not know about the safari offered by some companies in Yellowstone and the Grand Tetons. We found out about it in the Conde Nast Traveler magazine ( June 2015) We understand that your office is busy, but there is no excuse to answer e-mails and phone calls.. When we had questions we had to make a trip to your office.

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MI

Mike Stewart

Well, timing is everything. When I walked in to get my new disability placard, there was no one ahead of me. I was asked politely to take a seat and then was taken care of so well. I got a new license plate and a placard, and a placard holder/protector as well. It was truly and enjoyable experience. If you offered me five more stars to select, I would have. I this rate experience as a ten out of ten! This was one of many moments I was happy to be a member of AAA. I cold have waited a long time at some other ADOT facility. But not at AAA! Thank you so much. - Michael Stewart

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JI

Jim Joy

MOVED TO AZ FROM CALIFORNIA.. HAD TO HAVE TITLE, REGISTRATION AND PLATES AS NEW AZ RESIDENT. THE AAA STAFF LED ME THROUGH ACQUISITION OF ALL DOCUMENTS, INCLUDING AZ EMISSION TESTING. NO WAITING AT AAA, STAFF WAS CORDIAL, EFFICIENT, AND MADE IT POSSIBLE FOR AZ REGISTRATION IN A FRACTION OF THE TIME I SPENT GETTING SET IN CALIFORNIA. I KNOW AAA OFFERS MANY SERVICES AND I WILL CONTINUE MY MEMBERSHIP FOR AS LONG AS I AM DRIVING.

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RO

Robert Ellis

The only reason I gave it 4 stars instead of five was the fact that they were scheduling over 2 weeks out. I guess their popularity speaks for itself. With the coupon they had out, you couldnt beat the price. They were courteous, professional, and thorough. Location was convenient, and I wouldnt hesitate to use them again. -Robert E, Phoenix

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MA

Matthew Duncan

I dropped into the Paradise Valley Office and spoke to Kathy Schebor who was very helpful. She gave me information of trips in the making with Todays Traveling Women. I was disappointed to hear that no trip to Italy was planned. I hope in the future Italy will be on the list of destinations. Kathy was very helpful. Sandra Sears

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CI

cindy white

The service is above and beyond. They have a new person at the front desk I think her name is Patricia. I have been in there a few time and she is always smiling and greeting the members that walk in the door. It feels nice to be welcomed. I dont see myself traveling without a trip tik they are great.

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RO

rocky tony

What I though was a simple transfer of membership became a troubling ordeal. Two months has elapsed with nothing to show for this move but an expired temporary card and a torrent of excuses. Very dissatisfied to present. Receptionist on this visit was pleasant but had no answers,

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SA

Sandy Hodes

Went in to get maps and since I was there asked the customer service person about something unrelated.....he was quick to seek a solution and was very, very pleasant the whole time! Love AAA....have always had great response whether it be roadside service or in an office.

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DE

Debbiekay Williams

I am so glad AAA is so close to my home. They make any trip so much easier as I love their maps and books on the different states. It took me a few minutes to decide on a NYC hotel location to make it easy to walk or ride a metro to the sights that I want to visit.

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Ronald Ringsmuth

Have upcoming trip to Maui, Hawaii. Stopped in for island info and received a travel book and map. Was surprised to see all the neat little travel items you sell to make a trip more enjoyable. Could use several right now. Thank you for your great service.

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SU

Suzanne Kessner

It was a very nice waiting experience if sitting and wasting an hour of your time is your idea of nice. Two travel agents only and both busy with the same customers prior to my arrival and by the time I left 62 minutes later with one person ahead of me.

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IT

Itzchak Gilboa

We needed to get Travel insurance, and we learned that AAA is the best (and maybe the only) way to do it. The office is easy to find, the staff was very helpful, and they got us in and out in about 15 minutes. It was a very positive experience.

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JA

Jabbour S. Semaan

Yesterday I visited The Paradise Valley AAA office to do an auto title change. I was assisted by Samantha Jourden. Samantha was very pleasant and professional. I sincerely appreciate the excellent service at this office.

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George Panone

We had a wonderful experience dealing with this office; the people were efficient and our travel agent Kathy Schebor was wonderful. This is the first trip of this magnitude and she took care of all of our travel wishes.

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PE

Pedram Owtad

Friendly, Professional, Helpful and informative. I walked in without appointment and within 15 minute I was helped by Kathy Schebor whom was very nice and informative toward our trip plan. Thank you Pedram Owtad

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JU

Judy Dewalt

Triple AAA has always been there for me, and this includes many years. I enrolled l my daughter for her second year last fall. She originally asked for her membership as a Christmas gift. That says volumes.

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JO

John Puccini

Needed some maps, called ahead to make sure they had the ones we needed. When we arrived, not only did they have them, they had already pulled them and handed to us! Always friendly, always helpful.

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TO

Tony Ray

Very good, had a fairly new team member that was nervous but very energetic and helpful. Thanks for my passport photos and the help with finding me a location to process my passport application.

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MI

Michael Fellenstein

Stopped in to get a passport photo in order to renew my passport. Everyone was friendly and efficient. I was done in a matter of minutes and they even gave me the form I needed to fill out.

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LA

lauri hageman

We were very happy with the service that we received. It was our 1st time and they took care of a trip tik and maps. I was so happy to see that we can get our license tags there too!

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Terri DeShane

I was very pleased with the service I received. I did not have to wait forever to do what I went there for. The staff members I had contact with were friendly and knowledgeable.

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DE

Debbie Aizcorbe

Excellent customer service!!!! Informed & efficient. We worked with Shivani who is super friendly, knowledgeable, and thorough. Great team overall!!! Thanks!

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WI

William Roscher

Service was fast and every thing I requested was on hand in the office. I go there often and would recommend this office to anyone in the area.

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MI

Mike Matzura

They helped me quickly and handled my request. I needed to change my reservations. However sometimes their location is very busy.

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LI

Linda Tozier

Only needed to pick up a Kentucky tour book. The two gals on the front desk were very quick and helpful and very professional.

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CH

Cheri Hewitt

Easy to go here for auto title change. Just took a few minutes! What a delightful service close to home, no long lines!!

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AR

Arnie Koriath

Courtesy, respect, and efficiency continue to be the hallmarks of AAA. Thank you for the excellent and prompt service.

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WI

william carey

I waited for over an hour to buy tickets for the Verde River Train. I left without the tickets.

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SU

Sue Riley

The people at AAA are wonderful. I came to pay my bill and it was very quick. Thanks so much

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VI

Vince DeLuga

Excellent help in routing, and. printing Trip Tix . Representative provided great ideas

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HE

Herb Harrison

Efficient, fast and courteous. I got my new plates in under 15 minutes. Outstanding.

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HA

Harry Neff

Nice, clean facility with helpful & friendly staff.

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KA

Karen Phillips

Very user friendly. Helpful

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CO

Constantin Vinczan

Best towing comp

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NE

Nella Pizzi Harris

Accommodating.

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