|Category:||Air Conditioning Contractor|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–12PM Closed|
We worked with Steven Grant to install new HVAC equipment, new duct designs for the HVAC system and additional insulation. We could not be happier with our results and the process. We highly recommend Steven and GSM after our positive experience. Our home presented a lot of challenges with the design of this system due to its split-level design. Steven spent many hours evaluating our home and came up with a well-rounded solution that would work for us. Steven was straightforward and patient with us throughout the process. He told us what we needed and why other recommendations may not be better. My husband and I asked very detailed technical questions about the design and the GSM team exceeded our expectations with their knowledge, experience and positive attitudes. This was a big project and Steven gave us the space we needed. Steven also followed up throughout the whole installation and inspection processes. He was extremely responsive even when he was clearly very busy. We have a perfect new HVAC system - we could not be happier! To top it off, Steven has even worked to set us up with Duke Power for rebates since we have made our home much more efficient. Thank you Steven!
GSM Services has the reputation of being overly priced on replacement HVAC systems, but I found their pricing to be very much in-line with their local competitors. The real value found when dealing with GSM Services is through the quality of work and follow up service. The local zoning inspector that signed off on my after-installation inspection noted that he saw extra care and benefits made to my system during the GSM install. He stated that whomever did the install did much more than most other companies. This is the quality of work you get from GSM Services. Charlie, the service tech that visited for my latest annual check up, was punctual, professional and friendly. I am very pleased with all aspects of my relationship with this company and would recommend their products, installation and service.
Kyle Heffernan and his crew did a superb job installing my new Heating and Air Conditioning system. They were scheduled to show up between 8:00 and 8:30. They showed up promptly at 8:00 am and quickly got to work removing the old system and installing the new one. They were a well coordinated team and completed the job in about 7 hours. Kyle then went over the the operation of the new system and walked me through setting up the thermostat. They did a fantastic job of cleaning up too! You would never have known they had been there. GSM Services is now my go to Heating and Air company going forward! Very professional!
After a few years dealing with Charlotte Comfort Systems and their incompetent techs and nasty management I decided enough was enough. I switched to GSM and wow what a difference. Great service and a pleasure to deal with. My system is running like a top. I wish I would have switched sooner. The only thing I would recommend as an improvement would be for them to contact me to schedule the spring/fall tune ups rather than me having to remember to call them. Overall these guys are great!!!
Thim at GSM Services has been servicing our heating and cooling system for 5 years. Each time he has completed the service he has given us a detailed report of the operating condition of the system. On this last service inspection he recommended that the blower wheel on the fan needed to be replaced. Trusting completely in his experience and his recommendation we agreed to have it replaced. Within two days the repair was completed. Thank You GSM and Thank You Thim for great service!
Scott Ramsey was the technician on my service call today, and I cannot say enough good things! Scott was incredibly thorough, changing both filters, checking every bit of the inside unit as well as the outdoor unit, and made sure to explain in detail the checcklist items. Any questions that I had, he answered completely and cheerfully, and he was quite personable besides. He was a pleasure to have in my home, and I would both trust and recommend both Mr. Ramsey and GSM to anyone.
GSM has always been very prompt to send someone out when I have had a problem. I had a new system installed about 26 months ago. There have been a few more problems than I would have liked with the new system. I have a service contract but I still have to pay a diagnostic fee when they come out. They always find the problem but sometimes costs extra. Their service people are great. Wish the product I bought was a little more reliable.
GSM recently completed an attic insulation project for us, including the installation of SilverGlo. We already notice lower temperatures upstairs, even in this extremely hot summer weather. Stoney Davidson and his crew did an excellent job. They were diligent and hardworking in a very hot work environment. The crew was friendly and polite, and when they left they did a very good job of cleaning up the work areas. Great job!
Had GSM install our Lennox HVAC 8 years ago. They have provided the twice annual service since that time. From the proposal, the delivery, installation, and subsequent service I could not have been more pleased. The personnel are professional, friendly, helpful, efficient, and are always on time. I highly recommend GSM for your HVAC needs. You will not be disappointed. GSM operates the way all companies should strive for.
The representative, Wayne King, explained clearly the different options available. We were able to follow his presentation easily and he answered our questions readily for further clarification. The crew, the Driscoll brothers and their co-worker arrived at the dates and time scheduled. They were very professional, cordial, gave updates in between and did an excellent job. I recommend them highly.
GSM scheduled my service appointment promptly with a telephone reminder the day before and an email when our service advisor was on his way. Zach Carpenter serviced my heating unit and advised my husband and of some needed repairs. He carefully explained what was needed and why. The parts were ordered and Zach return the next day. I was very pleased with Zach and GSM.
I have seen a huge improvement on the temperature between the first and second floors of my home and a decrease in my power bills. Before having two new heat pumps installed, along with air sealing, insulating, and radiant barrier, our power bill was approaching $400. Since the the upgrades we average around $225/month. Thank you GSM Services for a job well done!!
Scott Ramsey was our tech .From introducing himself and putting on protective booties to the finish he was very professional and polite explaining everything he was going to do and everything he did ,also making recommendations. We have 3 units plus a whole house generator .We were very pleased with the work and will be using GSM again . I highly recommend them.
Thank you GSM! We had an issue with our main floor unit and your service department came out, figured out the issue and fixed the problem ! We had family coming to town to visit and our stress level immediately went away ! Thanks again for GREAT Service!!! Love the shoe covers the men used when inside the house to keep our carpet clean! Jill Farmer
Tee JAY REDMOND
If I could give less than 1 star i would. What a joke! Rip off! To much over head! As a company gets too large they become inefficient and top heavy supporting top level management and paying ridiculous salaries to people that do not generate any profit for the company. then expect the consumer to pay for their idiocy! Never call these people!
For the past month I have been trying to get Morris Jenkins out to service my air conditioning they never came out they always had excuses so next I called GSM services and immediately within the next hour I had to take Nishan out and fixed my AC unit and less than one hour thank you GSM and thank you DJ for recommending GSM
they said they would be over our house today at 1 PM with our filters. we waited until 2 PM and no one showed up and no one called us. when we called them up at 3.10 PM the same day, they said the filters would be here tomorrow. terrible service and no respect their customers.
I saw how good GSM Services reviews were, so I decided to give them a try with my air conditioner went out this summer. I am so glad that I did this because they were so honest, professional, and fixed my air the same day! I would definitely recommend GSM Services to anyone!
I have used GSM to replace my home air conditioning system and to service my heating system...Whenever I call with a problem GSM responds quickly sending a technician that is knowledgeable about system and gives you great advise on best repair or replacement options...
Very disappointed, I was told my unit needed replacing or at the least I needed a $1400 blower motor replacement. I got a second opinion and it was just faulty loose ductwork. $6000 or $200 you do the math. Get a second or third opinion if you use this company.
GSM was the most informative and competitive when I needed a new conditioner years ago. They have kept my conditioner serviced and running smoothly ever since. Matthew has been to my house twice - very friendly, competent and respectful young man.
I have been a homeowner for over 30 years and GSM has been the best heating and air-conditioning company I have ever used. All aspects of their service is very professional. My guy, Alex, is always prompt and thorough. Great guy to work with.
Every employee at GSM has been Professional and Courteous. We use Mike C. as our Tech. He always gives us great service and he treats our dog "TESSA" with love too! THANKS GSM for the last 15 years, keep up the great work.
Every single employee, every single visit - always professional & courteous. Team members note repairs to system as necessary, suggested or non-urgent. I have not experienced a pushy sales pitch from any of the employees.
We had to get our roof done and were expecting them to take two days but it actually only took one. Very satisfied with the outcome of the work they have provided. I will definitely be using them again in the future.
GSM came to my home and installed an attic deck and attic tent. They did an amazing job!!! I recommend GSM Services to everyone. They definitely stand by their word and train their employees well. Superb experience!!
I have been a GSM customer for years. Always a very positive and professional experience. They really know what they are doing and they are very honest. I trust their work, their knowledge and their training.
Technician Dan Deneve was out at my house within a couple hours during the hottest time of the year. Prompt, reliable and AFFORDABLE!! Hands down best experience with HVAC company to date. Highly recommend.
It was their prices and the fact that we were given options other than purchasing a whole new system that let us to choose GSM to fix our air conditioning unit. Very pleased with the service and repairs
Scott Ramsey did an excellent job servicing my furnace and installing new CO 2 detector. Very friendly and professional. I have been a customer of GSM for over 20 years. Always happy with the service.
I had an excellent experience with GSM. Taylor Brewer and his crew did a fantastic job on my crawlspace encapsulation and I can definitely tell an increased level of comfort in the home. Thanks GSM!
I have been a customer of GSM for about twenty years. During this time they have provided excellent service, always courteous, timely and efficient. I have no hesitation in recommending this company.
On time, extremely informative, Dan Deneve is the best service Pro that has been to my home. Office staff was gracious, helpful and on top of the appointment. I could not be more pleased with GSM.
GSM has always been rated very high on our service list. This past service was no exception. We will continue to do business with GSM due to their service personnel and quality work. George Reilly
5 stars for GSM Services! My heat went out in the middle of the night! A service technician was there the next day to tell me what was wrong, and diagnose the system! Very professional and kind!
Our first experience was wonderful! James was very professional and respectful of our home. He took the time to explain what he had done and helped me to understand our next steps. Thank you!
Brad Ledbetter was the service advisor who did my semi-annual inspection today. My experience today was totally WOW as it has been every time Brad has been to my home for service.
Steven and Joel are two of the most caring people I have ever met. It has been a pleasure to have them servicing my Heating and Air Conditioning units at my business and my home.
My service experience with GSM was outstanding. My technician was Jason and he answered all of my concerns and helped me setup my Service Agreement Plan. Great job GSM and Jason.