PenFed Credit Union

Reviews 8

MA

Matt Jones

IF you intend on joining penfed dont since they swiched from valor its been nothing but problems IF you call to speak to the person who advises whats going with your account they are not allowed to speak to you have to talk to someone at a 855 number who has no knolege of who are or what you are talking about even if you give them account info i have been a member since i worked at tobyhanna army depot the person who handles my transactions will see me tomorrow i am closing my account II have money in 5 differant accounts Im closing all when toby & valor good place to do your banking now im advising anyone who has thoughts of joining PENFED think twice and talk to other members 4 of my friends who belonged are also leaaving

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Jesus Soba

If the Tobyhanna Federal Credit Union was an actual person she/he would be outrage on the poor service that Valor credit Union is giving their members. From the poor services, to the employee rudeness, to the new stupid phone verification process. This is the worst credit union I have ever had the pleasure of dealing with. Tobyhanna Federal Credit Union was by far the best institution, and it is a shame that it has become Valor horror credit union. What a shame indeed!!!! Terrible banking, terrible customer service and terrible system. I will definitely consider banking elsewhere and I will definitely not recommend Valor as I would not put this nightmare of a credit union on my worst enemy.

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Joany Bonczek

I have never had any bad experiences with this institution. Their customer service is always efficient and friendly. My husband and I have been customers of Valor/Tobyhanna for well over 20 years. Would not think of banking anywhere else.

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Jonathan Comitz

My account was transferred to PenFed from Valor CU as part of a merger. PenFed is terrible. From customer service to their website, total chaos and incompetence. I cannot wait to close out this account.

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Kristy Jamison

worst bank to have any transactions thru since merger i give them a year before they close most people wait in line so long they close there accounts after the problems that they incurred

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Rose Higgins

This has been a nightmare since the switch with Valor!! Terrible, everything about them. Leaving as soon as I can!!

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Jeanne Smith

The staff is always so friendly and helpful both in person or on the phone.

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Brier Gerard

Have had nothing but problems since merger

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