Athene USA

Category:	Corporate Campus
Address:	7700 Mills Civic Pkwy, West Des Moines, IA 50266
Phone:	+1 888-266-8489
Site:	atheneannuity.com
Rating:	2.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 11

Reviews 33

Tom H

Athene does not want to keep good employees or rehire them, they would rather see them leave. Ever since I left the company (July 2015), I have heard nothing but problems have occurred. The old director Scot Grafton stated I "strong armed him" when I left which is completely false, I was just negotiating to keep my valued position. In August I attempted to go back to Athene, had a great interview but someone told the hiring manager to not hire me back. To me it sounds like the company is going to fall apart from the inside out, or be sold. Maybe they should think about getting back some of the good employees to make the IT side of things functional again instead of getting rid of everyone.

Sonia Ferrari-Fontana

Every time i receive a letter from this company they offer "sincere condolences" for my loss. They assure you that they will make the process "simple" for you and process the claim "as quickly as possible" Every time i receive a letter from them, I become extremely insulted. I have tried to change the policy over and over. Each time i call, i am given different instruction then the last. Time after time I would wait a month to be told that my request has been denied with little to no information on how to resolve the matter. When i ask for assistance, I am told i will receive an email, or someone will get back to me at another time via phone. No luck yet.

Michael Davies

I have never know such incompetence, in what are supposedly professionals, dealing with large sums of money!!! They could not care less about their mess ups and like to pass people around when dealing with a complaint. I am amazed that when money is owed to a client, that it takes an age for anyone to write a check and post it ( maybe they need help from an adult with the spelling?!) Stay away from these people. Zero stars if that were an option.

Gary Hausken

Policy has been sold several times--sometime around end of March,2014 name change somehow occurred on our policy now my husband no longer seems to have life insurance. Had policy on him and now only "rider" on wife seems to be all we have!! No help either from Athene or Aviva!! Cash value is falling!! Horrible customer service. No response. Total run around.ZERO Had to rate 1 to post SAD

Hooper Star

No one answers their phones. THEY stopped collecting their money (via auto WD) and then tried to catch up in agreed-upon lump sums (again via auto WD) and they cannot even get that right. At this point, no one can give me an accurate accounting! Beyond frustrated!

David Carlson

I have contacted customer service two separate times (11/2016, 3/2017) to request a complete statement showing opening date and all transactions on my annuity. I have not gotten anything as of yet. it has been several months. How long do I need to wait?

Homestead Farm

I cancelled my policy during the free review period. That was weeks ago. They are still holding my funds. They make up reasons not to transfer my funds to my account and delay the process. Not a good business. They need to be reported. My next task.

Eric Edwards

Athene has the BEST terms on annuities on interest rates... They went through a PHASE where SO MUCH MONEY WAS COMING IN DUE TO GREAT PRODUCTS that they had to hire people to expand and service suffered. THEY NOW HAVE OVER 1,300 AMERICAN JOBS!!!

Carolyn Cambarare

Closed out my policy 6/11/17. Had a refund coming. Someone did not look at the Net check Value. Now I am still waiting for my check. When you policy goes into conversion I guess you can forget getting taken care of. Very upset.

G DAVID LAMBERTSON

Life insurance with this company is very risky. They sale your policy to other companies and take no responsibility in reporting your holdings and provide no customer service when the new company refuses to provide reports.

Susanne Anshen

Have not taken payments out of my account for 11 months now. I get the total stall and runaround. I think they may be going belly up with my premiums gone for good. I filed a claim with the insurance commissioner.

Brandy Lovelady

I worked at Athene for about five years and when a co-worker wanted to be supportive and created a fundraising page for my cancer, I was fired. Thanks Athene for the 60-80 hours I worked a week and got paid crap.

Jeffery Abel

very long waits as a agent and a customer.Don,t seem to care about customer service. Jeff

Fred Moody

TIMELY, HELPFUL RESPONSES TO QUESTIONS. PATIENT. RESTATED QUESTIONS TO MAKE SURE THEY UNDERSTOOD MY CONCERNS. SO FAR, ACCURATE INFORMATION THAT MAKES DECISIONS EASIER.

Robert Bloomquist

They only get one star by everyone because they have fired all of the good employees and kept only the incompetent ones. Oh, and by the way, annuities are rip-offs.

Shea

Terrible customer service. Long waits to reach CSR, system is always down and we can never get documents. Try to avoid doing business with these hacks!

Viken Toutounjian

I am still waiting for the conversion since January 2016 and finally requested to surrender my life policy in August still waiting !!!

Rick Burdsall

Impossible to contact the company. All phone numbers listed on their various web sites and on A.M. Best are no longer in service.

Patti Dugger

FYI: Both the toll free numbers, listed here and on the homepage for Athene are "no longer in service".

Tim Money

Best terms on annuities in America as of May 2016. Very busy, I understand they are hiring and expanding.

Monteen King

I have been trying to get ahold of Athene for over a week with NO success. Calling the BBB now!

Madelyn Novitski

TO MAKE THINGS SHORT DO NOT DO BUSINESS WITH THIS COMPANY VERY BAD SERVICE ALL SCREW UP.