Health Alliance

Category:	Health Insurance Agency
Address:	301 S Vine St, Urbana, IL 61801, USA
Phone:	+1 800-851-3379
Site:	healthalliance.org
Rating:	2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 49

Reviews 20

Alexander Sparks

This has to be the WORST insurance company on the face of the earth. I would be better off pooling the money i pay them into an account and using it on dr visits than the "help" they provide. I have been in chronic pain for years and had a recent issue that sent me to the ER. I needed a CT scan but did not know how much it would cost with my insurance. It was after 5pm so no one was there to help me figure out the cost when we (including the ER staff) were trying to contact them. Now i have been in pain with the same issue that sent me to the er and have scheduled a ct scan after the problem did not go away. Finally an end to my pain was in sight. Ha i was a fool to believe it would be that easy. I get a call from my doctor office the day before the scan to be told we need to cancel it and move it back TWO WEEKS due to insurance not approving it yet. They said this insurance company (Health Alliance) is INFAMOUS for taking the full time they are given to approve these things in hopes people will go ahead with them and then they can avoid paying for any of the procedures. I will never trust this company, and neither should any of you.

Punker McCrackin

Reading the review words just escape me. We have never had a single issue with the coverage provided. Every time I have called customer service to ask any question, I have been helped above and beyond. Everyone single one of my wives issues has been dealt with, payment have been on time to the Doctors offices, or hospitals. We were told it would take four to six weeks for approval for a surgery from the doctor because of having Health Alliance. We were approved for the surgery in two weeks. We have never had a single issue with the auto pay, so I am a little surprised at the issues other are having. This coverage has been better and we have paid less in the long run than with United Healthcare last year on the exchange. So all I can say is thank you Health Alliance for all you have done for me and our family. I only hope you will be available on the exchange next year, or will offer your health coverage to individuals and families.

Sam S

I would absolutely NOT recommend this insurance company. There customer service is not knowledgeable at all. I have called several time to verify information and I get a new answer with each person that I talk to. There are not helpful in the least bit one due to the lack of knowledge and 2 the lack of caring......your job is customer service there the ones that are suppose to know and care/help.

Jeremy Dodson

My husband is a United States Veteran, he works for the military as a government employee and they just raised his insurance by 40%. For just a single person, he pays almost $300 a month for a single person !!! they are only out for money and not the young families they insure. We are switching insurance as soon as we can.

Gerald Lawrence

They canceled my insurance in March, but did not notify me until mid June while still taking my monthly premium. At that time telling me they had not paid any claims since March! If claims were not to be paid I should have been notified at that time. Instead of leaving me to believe I was still covered!!

Sheila Steelman

Walgreens in Danville was not prepared for the volume of prescription transfers from Walmart. I waited today for 61 minutes to transfer a prescription. over an hour and a half to pick up an antibiotic. Very poor planning on Health Alliancrypla.half for a

Charlene Guldbrandsen

As I was on hold there were very cute little voices on the recording saying "customer service we have people for that" As I sat on hold for the next 10 min I thought to myself .... where are the people those kids mentioned

kristine koroll

Website section where trying to locate Doctors, hospitals, etc. is horrible to navigate around on. Not to mention different people in customer service give you different information every time you call.

33red56

Website sucks!! Been trying for 3 months to register with no luck. Call several times and no call backs. Customer service.... there is none. Employees should work for Wally World.

Trina Kennedy

I was going to choose this insurance as an offered plan through state job, however the reviews have scared me away. Thank you for your reviews.

Jackson Price

Had a great experience with customer service. They listen well and are very professional! Go Health Alliance!

Krista Chavira

Great experience with customer service, they answered quickly and got everything resolved quickly.

John Fuller

Great customer service - they were fast, friendly and gave me a great resolution to my problem.

James Colford

Literally the worst insurance company you can have. If I could give negative stars I would.

Karen Perry

Cant even contact them wtf is going on is obama acare a scam now felling frustrated