Highmark Blue Cross Blue Shield Delaware

Reviews 13

LI

Lisa Wilkerson

I had to purchase a transport chair for my husband due to what we thought was severe vertigo only to find out it was a stroke. I called the company the day after to see if I could be reimbursed., I was told yes and to go online fill out form, send receipt along with script.. I did that back in September and have called every couple of weeks only to be told that it would not be covered. My last call was weeks ago and they needed dr to send something over.. He did that and still no check.. I have never dealt with such incompetent people who are suppose to be there to help answer all questions let alone get right info.. I have notified insurance commissioner and waiting a call back to file a formal complaint against this company.. Signed :?Frustrated at all levels.. Lisa Wilkerson

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Todd Miller

I have never seen anything like this. This is literally the most frustrating thing I have ever dealt with. Every time I call there about something I get the run around. There is one person there that was helpful, Nancy, who handles the SHOP and High Mark Blue Cross Blue Shield account interaction. I thank you for your efforts, I had almost given up. I switched my coverage to a SHOP program through this company, and I have had nothing but nightmares ever since. Since the Affordable Care Act has restricted competition in the medical field coverage, it has been a joke. Thanks again Obama. Your legacy is firmly entrenched. What a perfect combination, literally double the price and half the coverage.

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Anil Shakya

SAVE YOURSELVES FROM THIS MESS, BE WISE AND CHOOSE ANOTHER INSURANCE PROVIDER Worst insurance and customer service ever experienced. Tried to contact customer service first thing in the morning, had to wait for 1+ hour just to talk to a representative who then forwarded call to another department and again kept me on hold for another 30 mins. Even after that I could not get the issue resolved with my account payment. After making payment, its been over a month and another payment due, still no member id card no progress and the first payment has not even been posted. Its better to choose another insurance provider or even pay tax penalty instead of this useless frustrating mess.

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Raluca Rad

Worst insurance provider. They have a lot of information about your insurance but they do not follow it. They deny what it is written in the policy. And the customer service sucks. I sure hope nobody needs to call them because you will be transferred from a machine to another machine and maybe after 2 hours somebody will finally talk with you. I am really disappointed with this provider and I strongly advise everybody to find a better one.

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James Taylor

My wife and I have been insured with a supplement plan for 5+ years. Absolutely no problems to date. We highly recommend this company for seniors. A little expensive but hasstle free. Entertaining improvements for Highmark BCBS, I would suggest earlier notice of premium increases prior to billing.

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LA

Laura Carpenter

I would rate this Company a zero if I had the option to do so! They are useless!!! The only reason they get away with their pathetic customer service and outrageous premiums is because they are the only gig in town! It’s probably worth the penalty and opt out of insurance!!!

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Laura Carlson

I have had this insurance through my work and have never had an issue with them. Each time that I have had to call customer service, they were pleasant and answered all of my questions. I live in PA and this insurance works great for me.

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Andy Faver

Spent two hours on the phone over two days trying to get refill by mail. Each person gives me different information as to number of pills and cost. Horrible company, horrible horrible.

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M Madeksza

I waited UNSUCCESSFULLY on the telephone for over an hour for a customer service person to assist me...this after being transferred three times! I finally hung up.

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Pembry Saez

the ABSOLUTE WORST!!! all the other reviews are so true!! the amount of time spent having to refile claims and make adjustments was a nightmare!

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Tom Z

25+ minutes (and counting!) of hold times for a simple DME benefits check. Not good enough.

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AL

Alvin Greenplate

This insurance company is the equivalent of cancer

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n d

BAD,,,,,

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