Category: | Travel Agency |
Address: | 5140 W 120th Ave, Westminster, CO 80020 |
Phone: | +1 303-753-8800 |
Site: | aaa.com |
Rating: | 4.7 |
Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–1PM Closed |
VI
Vipul Seth
I got a call from Maria who explained to me that they have a separate department that deals with any questions or changes to the policy. So here is my updated review: Their agents need to do a better job at setting the right expectations and being responsive. AAA also needs to do a better job of explaining to all their departments how things work. E.g. the people in the claims department should know that it is NOT your agent who will answer their policy related questions or make changes to your policies: there is a separate department for it and agent should provide that information to you. My agent did a terrific job when selling me the policies but after that he just would not respond to ANY questions, concerns, changes I emailed him. I wish that my agent had just been responsive and had provided me the information that Maria provided. Also, I feel that AAA has teaser rates and they jack them up after a year. Perhaps all insurance companies do that but that has been my experience with AAA. Another thing I came to know is that AAA Auto insurance does not by default provide you roadside assistance: you are expected to have a AAA membership.
MI
Michael Kolovos
I have been a member for 40 years. Overall, I like AAA, however, few days ago they asked me to stop at their office and get a quote for my new car. I did. I was stunt when their sales rep gave me a quote $1,100.00 more from what I pay to my current insurance company. I suppose, it is time to reevaluate if I have to continue being a AAA member.
KR
Kristin Turner
Very quick service and helpful. I was buying discounted Regal/UA movie tickets and the sales person was able to tell me that a local theater was no longer Regal/UA, which was very helpful and showed he was informed about the area.
CA
Carol Sloane
Our Agent Kristi was excellent she remained focused while she had a gaggle of ladies talking. She got us a great flight to Paris and travel insurance. We will be back to book Paris excursions.
PH
Phyllis Hensley
I was very pleased with my visit. The gentleman helping me was very nice and I was able to get the luggage I wanted. I will return to talk about finding a car with AAA.
CL
Clara Hashimoto
Mike Pratt was very knowledgeable and helpful. I plan to see him again when I plan my trip! Love AAA and your services which is why I have been a member for over 51 years!
E.
E. L. Fronapple
I will go to this branch because it has helpful knowledgeable people. The computer system at times can be slow which frustrates the staff although very patient people.
PH
Philpot O
Jeffrey my agent, was friendly, funny, and got me the right quote, and policy for my current situation. Thank you!