Boardtracker Harley-Davidson

Reviews 22

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Tom Boukidis

In trying to decide which person to single out for a job well done, I find it literally an impossible task to pick just one. In the time I have been a customer of Kutter, and now Boardtracker, I have found all the employees to be very dedicated to providing exemplary service to customers. Furthermore, in riding motorcycles of different manufacturers, I have found one intangible Harley Davidson has over other companies is its ethos of customer service above all else. Nowhere is this better exemplified than with the owners, managers, and employees of Boardtracker Harley Davidson where they have perfected the art. I wholeheartedly recommend Boardtracker as your motorcycle dealer. I would also like to say hello to an old friend, Brandon Wilson, who I see is the new general manager at Boardtracker. Congratulations on your new position. I wish you good luck and much success.

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Tom Bayfield

Having been a Kutter customer for the last several years, I’ve had occasion to work with people in all the various departments, from sales, service, parts, clothing, rentals, insurance, and, Internet promotions. To a person, they have all been extremely friendly, helpful, and knowledgeable in their field. A review form for Kutter lists the names of 21 employees. As a customer, I have come in contact with at least 16 or 17 of those people. It would be impossible to pick just one person to single out for praise when virtually everyone on the list has provided me with exemplary service. The Sinks are to be congratulated on assembling one of the finest business teams I’ve ever encountered. I can (and do) highly recommend Kutter Harley Davidson to anyone.

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Todd AO

Ordered product off the internet back on March 7th 2014 and card was charged right away. Chose free shipping. Given tracking number on March 13th but was not handed off to carrier until March 15th. Today is March 20th and still no package and last place the package was tracked was local to to dealership halfway across the country. Good price but by the time I get the item if there is anything wrong with it I might not have time to return it for a refund. I did call in on the 15th and got help from a friendly and helpful parts employee. So far not the best overall experience but again the price was good. If you are looking for a rush on something make sure you are aware that the free shipping option and agility might be an issue for you.

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Barb Wolfe

“The sales staff was very helpful on my last visit to the Kutter Harley-Davidson in Monroe. They allowed me enough time to shop without being intrusive and they approached with guidance when I looked like I was having difficulty finding something. We teach sales training where I work and I would give them a thumbs up in customer service and sales. ” “My family and brothers have been loyal Kutter Harley-Davidson fans for many years. We have bought bikes, clothing, Christmas gifts, and have had service done there and have never had a bad experience. When one thinks of Harley-Davidson (no matter where the location-one thinks of quality. Kutter Harley-Davidson maintains the same quality. We appreciate you in Monroe and Janesville. ”

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Daniel M

“This will be my second experience with Kutter and once again, it was a great experience. They are not the closest dealer to me but they have proven the drive is worth it! My first visit was trading in a bike on a used one. They offered the most trade in and the sales experience was great. Here I am again, trading in that bike for a brand spanking new Street Glide. My first new bike ever. Rod and Jim Palmer were great. Everyone at Kutter is always friendly and helpful. It is refreshing to see a dealership that takes care of you throughout the process. Friends..... drive to this dealership regardless of how far away you are from it. It will be worth your time and effort! ”

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daniel webster

“I really like how the sales rep took time with my wife in her first bike. She really seemed that she was interested in makeing sure that she was comfortable with it and she was also interested in her concerns not just selling a bike I feel she also did a good job and also have to give everyone there a Hooahhh army style because they all help me and the wife out and make us feel like we are part of the family and to everyone else that helped us out and to the ladies in the clothing sales that helps us out when we have questions and just helps us out period again thank u and everyone keep up the good job from the Webster family

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John Lapczynski

One of the best Harley Davidson dealerships I went to. Fro. The service counter to the checkout to the people who help get the people you are looking for, Everyone was beyond welcoming. I did not feel the pressure to buy more like I normally do, they were more than accommodating when I told them I moved here and was a MVP member in Boston, they applied the discount and even took my information so that they could help me transfer it to their store which is appreciated immensely. Will being taking the ride down here more often for my Harley needs and to experience all the events that they put on.

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Mary Henderson

We visit Kutter H-D from time to time. This past Saturday the 105.9 calendar girls were there giving out and signing 2013 calendars. There was food, 20-60% off on certain items, door prize drawings every half hour - what a great way to spend a Saturday! And Lucy Anderson - she is such a STITCH!! Friendly, bubbly personality and oh yes.....SHE NEEDS A P.A. SYSTEM. Poor girl had to yell so everyone could hear her read off the winning numbers for the drawings. Everyone working at the dealership has always been friendly and eager to assist customers with all their needs.

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mike kunkel

my experience at boardtracker Harley Davidson has always been first rate. the sales person {rod} was most informative about every bike available. after purchasing a bike, I needed to insure my new baby. I then talked with a brother named jim in the insurance department. as well, this experience was most enjoyable as well as informative....as far as insurance goes...duffy, in the service department keeps me on top of what I need, and need next...awesome team over to Janesville at boardtracker hd....thanks for everything guys.....bugs in teeth......kunk

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David Van Brocklin

“I decided this year was the time to purchase a new bike, I was at a ride ands saw a 14 Street Glide Special in mysterious red, and immediately knew that was the bike I wanted. I got into contact with Greg thru a friend, and was immediately impressed with his attitude and desire to get me on that bike. Greg and Jim in finance worked quickly and professionally to make the purchase as quick and trouble free as possible, they also beat other dealers prices and interest rates substantially. I would recommend these guys and Kutter HD to anybody, Thanks!!”

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Michael W.

“I enjoy calling Kutter my home dealership. It is great that staff members know who I am when I am simply walking through, stopping in for service, buying P&A or another bike! I will call out Brandon for his attention to detail, Jim with the quick paperwork (Semper Fi), Mel asking about the next bike, Dan knowing his H-D parts, Kerry keeping my closet full of shirts and all the Service desk jockeys who are on top of it when I come in. And of course, I appreciate all the guys in the shop keeping my bike running and looking good. Have a great 2015. M”

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Mark Smith

“Kim is a great help when I place an order weather it is to be mailed to me in Southampton England or if I am in Wisconsin to pick it up in person. Kim will find and locate parts or clothing and go the extra mile with great customer experience. Kim is a great ambassador for Kutters and would be a great asset to any Harley dealers in the UK and could show them what excellent customer service is. Keep up the good work and see you in October when I am next over to buy some shiny bits for my Wide Glide, Truly 5 star service and experience . ”

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Larry Yopp

If you have the interest but not the experience to ride, this is the dealership to satisfy both. The Riders Edge program they offer is the best way to learn. No experience necessary! They have the facilities and space for teaching and riding. After that, their staff of professionals will accommodate what ever you need in the riding world. New or used bike sales, apparel, service, accessories, just name it and they will do it well. They are all a group of people who love what they do and where they are. Kutter HD!

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sharlene vangalder

“No matter which department I am in everyone is super nice! Loyd is always very friendly even if we/I am not there for a rental. The girls are always super friendly and helpful!At shin-digs and/or rides everyone is super. I was super ill with cancer for a long time and because of the friendliness and kindness of the entire staff everyone knew of my illness. They always made me feel welcome and normal EVERY time I visited. Always seemed sincere in their kind words and hugs. You all have been great!”

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George Borkowicz

What can I say?? Anthony is and was the most helpful online support person I have ever dealt with. He returned every email and phone call within a few hours. His pricing is extremely competitive and shipping was FAST ! I planned a trip to Key West and needed several items in a very short period of time and Anthony delivered with zero fuss. Without a doubt, I will be sending all my "Biker" friends to his web site. Thank you Anthony and Broadtracker Harley Davidson for the exceptional service !

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Robert Stone

“I just purchased a Ultimate Classic motorcycle. I worked with Rod on the purchase of the bike. He is very professional and friendly and made buying the new motorcycle a pleasant experience. Worked with Jim on financing and insurance coverage. He got me a good interest and helped me save on insurance. With the new coverage we added another motorcycle to the policy, increased coverage and saved on my yearly premium. I would recommend Boardtrackers Harley Davidson on your next motorcycle purchase.”

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Christine LeVine

“Your Harley store rocks big time we have been to 5 other stores looking to buy a bike and when we came in to your store on a Sunday the girls in the motor clothes dept were awesome and very friendly. Then we met Melissa in the sales dept the next Saturday she was very patient with us and we picked out our new fat boy. Go see Melissa if you need a New bike she is a awesome person. Everyone has made us feel like family at Kutter Harley we will recommend your stores to everyone we know”

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Hubert Bergsma

“Andy as well as Greg were very helpful with my service on my bike. I had questions and they checked things out and before they performed any repairs they were upfront and honest about what was needed. They discussed what my options were and together we made a decision that we both felt comfortable with. Even the most what I felt was maybe a dumb question they were more than helpful, respectful and very pleasant to deal with! Thanks Andy and Greg for the great customer service

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Ben Hallock

EVERYONE at Kutter HD is very helpful and freindly. I have used the service dept,bought parts and apperal and I couldnt ask for a better place to go for all my HD needs and wants.I will be seeing the sales Dept in the late fall or early spring so I can get another bike and Im sure that will be an enjoyable experience as well.They also have some GREAT promos and their bike nights are a great way to meet some new people too... Keep up the great job guys and girls !!

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Viper Scofield

I had one of the most outstanding group of people that worked with me during this entire sale from start to finish. The friendliness and courtesy of the ENTIRE STORE @ Boardtracker HD was the utmost of everything and I will most defiantly be back for more business soon and I will pass the word to all my biker friends about this extraordinary group of people. Thank you ALL once again for a smooth ride and transaction. Keep the shiny side UP my friends. RIDE ON!!

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Larry McDowell

I trust the Boardtracker HD Parts and accessories team for all my needs. Having a CVO means that not all standard parts fit this bike. Whenever I decide on a replacement part or a new accessory the Boardtracker parts team knows what will or will not fit my CVO. This knowledge adds trust and reliability and is very satisfying for the end result. I choose to go nowhere else, because the parts and accessories team has earned and keeps earning my loyalty.

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Tom Priewe

“In addition to Jim, Gunny, and the entire parts and service department I feel that they all went above and beyond for my wife and I. Sadly, we have purchased (4) bikes within the last (3) years meaning that we have continually traded up and as opposed to getting tired of seeing us, we feel more and more welcome. Our needs and wants have been more than met and will contiune to shop and recomend this top notch shop! Thanks to everyone...take care!”

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