Pawtucket Mutual Insurance Co

Reviews 14

SE

Sergio Soto

Disgusted by this company. No kind of professionalism or communication what so ever on fact ot seems to me that their office is a big puzzle of confusiom as noome knows who said what and acct notes are always somehow missing or unattainable. After a hypothetical battle royal with the service department and management I was finally approved for my minor fixes per my claim. (they did not want to cover anything it was a hassle trying to get something from a so called HOME OWNERS INSURANCE COMPANY). Once the I was able to get an adjuster here at no point was I told a bulldog puppy was considered a hazard and grounds for immediate cancelation. The underwriter was playing with my dog telling me stories of his pitbull abd so on. No signs of aggression as my puppy is a friendly dog with no kind of agressive tendancies towards anyone stranger or known. After a good 20 mins of stories and puppy petting the adjuster left and all was well until i received a LETTER in the mail stating my coverage was cancelled due to a hazard condition (pitbull) of course they waited until i made one more payment . TO MAKE MATTERS WORSE . After cancelling they without my consent sold my account to another company whom I have no idea who they are and pretty much told me goodluck and bid me farewell.. I am in process of taking this company to court because its rediculous how they opperate almost seems like a scam if you ask me.. STEAR CLEAR from these crooks

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Claude Matigen

I got into this company by Geico auto insurance. At the beginning, my name was spelled wrong and corrected three times. My yahoo mail was mistakenly changed to gmail. A month later, I received a letter and was asked to fix the gutter on the front porch within 20 days or the policy will be cancelled. After fixing, I provided photos, invoice of construction, and the employee identification number of the constructor. Narragansett asked to provide the license number of the contractor with in 10 days or my policy will be cancelled. Unfortunately the contractor did not have the license number. I explained to them and got replied that I need to hire another contractor who has the license number to do the evaluation and provide a letter or my policy will be cancelled. In MA, most contractors do not have license numbers. To find a way out of this hardship, I switched to State fund insurance the next day.

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chuck khmer

Lousy service and they have a screwed up payment system. I paid my bill on time and my policy got cancelled. I called and they have my payment in the system but never applied to my policy. The policy got reinstated but then it cancelled again when they never billed me. My agent agreed that Narragansett Bay is screwed up. We talked recently after hurricane Sandy and wonder if this company will still be around to pay all the claims. I read that half of this company business is in insuring coastal New York and New Jersey, those are the area where they received the most damage from hurricane Sandy. Maybe another bankruptcy filing is in the future for this company.

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Kevin Barry

I was assigned to the Narragansett Bay Insurance through Geico Insurance policy. I have found Narragansett Bay Insurance to very profession and friendly,they far exceed my expectations for a claim that I filed through my homeowners insurance,I would highly recommend them, they are by far the best insurance company that I ever dealt with,easy claim filing and fast hassle free payout.

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Shakil Shakil

While every insurance company is raising the renewal premium, NBIC reduces my home insurance premium. Most people will be like so what the hell is wrong with you. Well I just dont feel safe with NBIC after learning that they dont pay the claim. A 99 cents store cannot be compared to Macys.

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AL

Alex K

NBIC wrote insurance just to cancel it later because house was built pre-1980. They knew this from the county records before, and they still wasted my time. Bad customer service. I spoke with 2 agents with heavy Asian accent who did not understand my English, first one just hang up on me.

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GA

gary finn

simply over looked was great dealing with the company making online payments until i missed a third payment of the year and got cancelled they wont work with me on a re insure or even start a new policy wow cant believe they are not willing to work with me

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SA

Sanjay Mathew

Lousy service providers. They will find every excuse not to pay the claim. Avoid them. I just didnt feel safe with them as i knew they would always find a way to duck the responsibility. Go with someone who can back you.

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RI

rich mallow

Switched to Narragansett two years ago saved a lot of money and had two claims which got paid out immediately. Great customer service especially when working with a broker

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ryan baker

You agent is where the customer service is. The company does not deal directly with policyholders. Service falls on the broker or agent.

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MI

Michael Jody

Lousy service. Unable to contact them on a weekend? Really? Online payment service also lousy!

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DA

Dan Kelley

Very poor customer service. Large rate increases with no claims.

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Joyce Landry

Terrible company! Terrible customer servie!

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ST

Stacy Fiorile

horrendous experience. never again

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