AAA Carolinas

Reviews 10

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Diane Speer

Upon arrival I was told it would be about an hour wait for the service needed. The waiting room was quite cold and the other customers and I were joking about how cold it was in there. Then I was called out a hour and a half later and told I needed more work done. Because I had a workshop I needed to attend in the afternoon, I asked how long the additional work would take, and was told another hour. That would take me to 1:10, my workshop started at 2. I got a shuttle home so I could take care of my dog with the promise they would pick me up again. By 1:30 I was getting nervous and called. I was told the car was not quite ready and the shuttle would pick me up and take me to the workshop (not too far away). I stood out with my umbrella in pouring rain waiting for the shuttle to arrive. (I live about a mile and 1/4 from AAA) At 2:05 I called again to see if they forgot me. It was too late to make my workshop now. They said he was on his way and he did arrive in another 5 minutes, to which I now just went to pick my car up. It really screwed up my day. I understand about things taking longer than expected, but, since I made it clear I had to be somewhere at 2, I feel they should have acknowledged that it could be longer and let me make another apt. for another day. All and all both services done to my car that day took about 30 minutes longer than anticipated.

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Ted Applegate

I was coming to visit my wife in the hospital when my transmission broke down. I managed to get to the AAA Car Care on Oleander Dr in Wilmington, NC. Although the mechanics had gone home (it was nearly 6pm), the front desk people called a cab for me to get to the airport, the only place I could get a rental car at that time of day. Michael Dyson, who has regularly worked with me over the years, stayed there until the cab came. I got a rental. As Michael told me, they called me the next morning with the result: the problem was found and fixed shortly, and I was glad to get it back the next day. I had been going to this car care place for some time with my previous car. I always got good attention, great service and qualified suggestions. They consistently met my expectations. And I was glad they helped me out when I needed it today.

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Rich Chorman

I have been taking my three cars to AAA Oleander for the past eight years. I usually deal with Michael Dyson, service consultant. Michael is always more than helpful, knowledgeable and professional. He is truly interested in my families sefety when it comes to servicing our cars. He does not try to push services just to sell them. I am always told in detail the condition of the auto, the service available to consider, and the complete cost for the job. The work is done on time and on cost. Today I used their courtesy van to get to a doctors appt. while service was being done. That was a great blessing. Thank you Michael and the AAA care care techs for attending to my needs.

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carol james

As always Mike is always on point. We like working with Mike whenever we have to have any kind of work done on our vehicles. We always get the info upfront so that we can make the right decision.

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Leonard Johnson

Great job always in servicing my vehicles. They make good recommendations for possible needed services, but are not pushy salesman. Honest and reliable!

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Jordan Wilson

The mechanics at AAA Car Care were very friendly and polite. They were pretty quick but I feel that it was a bit expensive for what I needed done.

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Mike Roberts

Chris and Mike Dyson are always extremely helpful. I have never had a bad experience over several years of having my cars worked on by Automark.

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Philip Voulo

all work was performed quick and accurate . place was very clean over all they did an excellent job

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John M. Fogg

Completely satisfactory.

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J Coleman

So helpful and quick.

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