NJM Insurance Group

Category:	Insurance Agency
Address:	301 Sullivan Way, West Trenton, NJ 08628
Phone:	+1 609-883-1300
Site:	njm.com
Rating:	3.4
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8:30AM–4:30PM Closed

Location

Photos 22

Reviews 29

Cheryl J

I had NJM auto insurance for over 30 years, and their homeowners for approx. 20 years. The only claims I filed in ALL those years were a few minor accidents involving deer and small claim involving stove fire. I did notice their rates going up but still their prices were good and I was very happy with their services. Unfortunately because my 25 year old son (also on our policy) had 7 or 8 points they sent a letter stating that they were dropping us. However if we showed them proof that our son had his own policy they "MIGHT CONSIDER" keeping only my husband and myself as clients. I can understand them not wanting to insure high risk drivers to keep rates down, but is that not how you should treat loyal customers. I shopped around and obtained a policy with the same coverage $400 cheaper.

J Feng

For the PA auto insurance service, NJM is really awful. They are not only unprofessional but also easily make lots of mistakes. During my application they sent me the wrong documents twice. In the early April I started my PA homeowner insurance application together with my PA auto insurance. The homeowner insurance part was going well. But for the auto policy from that time to today which is April 28, 2017, I called them lots of times and due to their slow work efficiency and the fact that they sent me wrong documents twice I had to go back and forth with them and on April 28, 2017 they told me that the quote I got previously is not the same as that right now. It is more expensive now! OMG, it is your fault that it takes me long time for the application. What a service!

Nick Priz

Had NJM for auto for 4 years and never had an accident/claim or no motor vehicle summons. Always paid my insurance yearly and was never late. My problem with NJM was when I was going to renew my insurance this year. They decided to raise my insurance over 400 dollars this year for the exact same coverage. I called to dispute and they stated that (nexlexus) deemed me as a problem . I made mention of my perfect record and they were unwilling to work with me. Oh well their lost was my gain. Got insurance with geico and saved dollars. Plus I going to but a house this year. No homeowners insurance for NJM

Sandra Currais

I have been a customer for 10 plus years. never had had a problem and then I had an accident on 3/5/2015 in which I was hit on the rear while in a full stop on the shoulder because of snow. Claim examiner lied that it would go into arbitration since there was a dispute and paid other party without notifying me or my consent. They are not willing to do there job when it comes to defending you as an insurer even when its clear that you are not at fault. Beware- DO NOT TRUST NJM when it comes to auto insurance

Cathy Rispoli

We have our cars and homeowners through NJM. I was in a very bad accident in 2014 and totaled my brand new Cadillac. NJM was solicitous, communicating with me throughout the steps of the claim and adjudication process. The process was expedient and efficient. Their customer service and best practice policies helped make a terrible event so much less stressful. I am a very satisfied customer and intend to remain loyal after evaluating how they handled this accident. Cathy Rispoli, Freehold NJ

ROBERTO MENDEZ

I have been a policy holder for several years and now have added another auto and home to both my auto and home owners insurances. The customer representative was knowledgeable, informative and the transition was a smooth one. I qualified for 10% off for adding another vehicle and their rates and service as second to none. I am an extremely SATISIFIED costumer. Yes, they are very selective and not everyone qualifies BUT if and when you do THEY TAKE CARE OF YOU!

Joe I

Had insurance with them for years. They changed things in 2015. I was notified that they raised my premium $260 because my car (that is owned by me and insured by them) was once sold at auction. Used to be the best insurance in the state. Horrible now.

Leon Williams

I have had their Auto Insurance for years and never had an issue. Many people do not realize they will not take anyone. I am lucky because the rates are average for New Jersey and I get a dividend check at the end of the year.

Brittany Irwin

Was without my car for over three weeks due to them saying that I needed to sign a form that I already had. Also took forever to send approval for a form because they couldn’t figure out which department to send it to.

Timothy Anneski Davis

Excellent service. Very Beautiful women Old and young. The ladies in customers service are great. I love them. Great Staff. Great overall experience. Unlike some places. I rate them at 100 percent satisfactory

Gary Webb

Changed our auto and homeowners to NJM last year and saved over $500 a year. We also have received dividend checks in the mail. Never had that before. They are also easy to reach by phone. Glad we switched.

George Jablonski

No problems to date...seems like a very good company, been with these guys for some 15 years, always very attentive with my needs and concerns.

Raquel Caballero

All they care about is taking your money....ur not a customer ur just a number

Nomi Waksberg

Have been with NJM since 1985 - they are the BEST in every way.

Bonnie Long

If one can love an insurance company this is the one ❤️

Lisa Blaskewicz

I love this company!! Their customer service superb!!

Ritu Chaudhary

When you insure with them...u know u r in safe hands