|Address:||16675 Addison Rd, Addison, TX 75001|
I wish I had read these reviews before I commited with them. Stay away. They were Ocwen mortgage, and they have our mortgage so we thought it would be best to just refi with them. Bad idea. The underwriter is terrible, its been going on for 6 weeks and its still not done. Ive refinanced existing loans before and they take two weeks. I would give 0 stars if I could. They actually called in the 11th hour and had me get a copy of an old release of mortgage on a house I had paid off 20 years before. My loan officer Janice was normal and performed fine, my processor Jordianna was also fine to work with. It just the underwriters that are terrible.
I can only speak to my experience from the inside of this wonderful company. Everyone I have encountered from upper management to my fellow loan officers and the processing and underwriting teams have demonstrated a sincere interest in what is best for our borrowers and come from a place of the highest integrity. We are well trained and given continuous education in order to provide our borrowers quality service and the best refinance experience.
Horrible service! They lost my paperwork and had me resend it. They keep coming back asking for more information. I have an 800 credit score. I asked to speak to a supervisor and was told I would be contacted shortly. Still waiting....The worst customer service experience! Denise T. was attentive and responsive, so far the only redeeming part of the experience.
the absolute worst experience ever! i never spoke to one person long enough to know who they were. they kept losing my paperwork and having me print out and resign. i mean a total freaking nightmare! never again.
Nothing but a pleasure to work with these people. Everyone there really has a grasp on how a loan should be processed and finalized. You cant find a better rate anywhere else.
Unprofessional staff with extremely poor communication. Retracted my business with them and will file a complaint with the Consumer Financial Protection Bureau.
Very bad services. The lender/underwriter is rather picky and unreasonable to home buyers. Especially harsh and mean on first time home buyers. AVOID!
Homeward is a great company to work for. They care about their customers and do everything in their power to make it easy for customers.
One star is too high of a rating... Poor customer service!
I love working with the folks from Homeward!