|Address:||1518 66th St N, St. Petersburg, FL 33710|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed|
I am getting ready for a trip to Nova Scotia and I have had the wonderful help of Maureen Decarlo with finding the best price for me to rent a car. She went through just about every possible option she could and really gave her all to find me the best deal. She really rocked it! Than I went in today to get a Trip Tik as well and Tammy Byrd helped me with that. We both walked through all of the addresses and she had great patience and really took care of me and walked me through how to use the booklet. She was so sweet and had me feel comfortable with asking questions. (Thanks Tammy!) Being the age of 22 I really appreciated how they treated me like an adult and offered me great service with a smile. My parents had me become a AAA member years ago and I never really understood why or what they even had to offer. But I can tell you one thing, they took a huge weight off my shoulders with their help! Now I understand. Thanks ladies!
I threw a belt on interstate 75 and pulled off at the nearest exit which was Parrish, FL. I called AAA for a tow. The woman who took the details of where I was could not find it on the map and was so confused. She called a tow company who then called me. They were at least an hour north of me. The dispatcher at the tow company called AAA to explain to them where I was. I received another call from AAA saying they were dispatching a tow truck from Parrish. It took that company almost 2 hours to get to me as they were over booking their truck to take in all the money they possible could with no respect as to how long one had to sit at the side of the road waiting on them. I was on the side of the road for over 4 hours with no water and my phone with barely any charge on it. Normally I have no problem with AAA, I have been with them off and on for 40 years, but I was so disappointed this time.
I did not have a good experience. My daughter whom I took for her birthday was listed as having booked the trip which was not the case as well as being married which made early on-line check in a nightmare. We spent entirely to many hours on the computer just to on-line check in and after having paid AAA to have all of this done, found it quite frustrating. A birthday note was included at AAA which the cruise line had no knowledge of so the birthday was all but over by the time I had it rectified. I could have paid less for the exact same cruise but wanted the reliability and convenience of AAA which unfortunately. . I did not receive. To say I felt vastly let down would be an understatement. No apology or compensation was offered.
I have always had nothing but the best service from AAA, whether or not it be getting a jump start for my vehicle with a dead battery, or requesting maps and guide books for European and domestic travel. The total staff and all departments in the Plaza office are always courteous, be it a question concerning insurance, travel, or simply obtaining a passport photo. My father was an AAA member back in the "Forties", and all four of my sons are members also.
I stopped in at AAA to make a hotel reservation. I dealt with Gail Walker whom I have made reservations before with. As usual she was excellent. She obtained a reservation for me at less expense than I would have incurred otherwise and I know that should a further decrease in price come along before my reserved time she will have followed up and made certain that I have gotten the lower cost. One more reason to be thankful for the many AAA services.
The person at this location greeted me professionally. I enquired about the theme parks in Orlando, specifically the Animal Kingdom. I was very much impressed with the person. Although, I was just enquiring, but due to her extra information about the park I bought three tickets. She mentioned that If I have a ticket in advance, I will avoid long wait lines at the gate. I was convinced. I also took the passport photo. Great.!!!!!
Amy St. Hart
I have had AAA for years and this was by far the worst service I have had. Rosemary in the office was too busy to help me. She gave me a run around and then transferred me back to customer service (which they transferred me to her) she did not care to help me since I was already a client. If you are a new AAA customer you will have great service- good luck once they already have your money- are over charging you and you want help.
I have moved several times and dealt with several AAA. My parents have been using it for awhile as well. I have never had such bad service (renters and car insurance). My agent is incredibly slow. She does not return phone calls. When you try to email her she takes forever to get back. If you call up there and ask to speak with someone else they refuse to help you. The only redeeming factor is the price.
I was absolutely thrilled with Judith! I needed new auto insurance and she checked all companies you have available and came up with one that was my exact same coverage and almost a third the price. She was very knowledgeable and patient explaining a couple of areas I was not familiar with. If there could only be more helpful people like Judith the world would be a better place. THANK YOU JUDITH!!
10/24/2014 meeting at AAA St. Petersburg was positive, with no appointment. The Travel Consultant worked to provide an alternate travel route from Altamonte Springs to St. Petersburg. The previous weekend, with night construction on I-4 resulted in a 4 1/2 hour drive. The selected alternate using State Highway 50 West Bound resulted in a total travel time of 2 1/2 hours. Well worth the visit.
I stopped in to the AAA office to find out if they had any current RV Campground park books. The gals behind the desk were so very helpful. I walked out with all of the RV park guide books that I needed, at no charge to me. The South side office has amazing people working there, including Shirley Basset who sold us our RV Plus membership. Linda L. Scroggins / St Petersburg, FL
Steve Locke is an asset to your AAA office in the St. Petersburg Plaza office. He treated me as if I was his only customer____ I was not an interruption of his day. Keep your happy smile, Steve !! I have always enjoyed talking to the staff at AAA Rosemary and Gail were also very helpful in explaining the advantages of AAA products and benefits.
The web site is easy to navigate. I use the Travel site to easily search for flights from all airlines to find the best prices and connections. Same price as the airline web sites, no booking fee. I recently booked a cruise through the AAA site. The agent that we spoke with was very helpful and promptly handled the documentation. Very satisfied.
Who Knew/ I always just thought of roadside and travel assistance when I thought of AAA. I was recently in the market for a motorcycle loan and it ended up that AAA was able to get me a rate and term that beat both of my Credit Unions (Sorry USAA) by over 2%. Fast and easy qualification and loan process. I would highly recommend.
Being overseas visitors we were grateful for the helpful service provided by the AAA, especially the map coverage of all areas we were visiting on our holiday, it is truly amazing! As extra security while driving we joined up to receive the road side service. The ladies at the St Petersburg Office looked after us very well.
So grateful to have AAA! low and behold I left my keys in the car, I have a habit of pressing the lock button as I exit my car. Literally have done this 3 times in the past 6 months! My membership has paid for itself! Thank you AAA for your outstanding and fast service! Took them less than 20 minutes to get to me.
I was very pleased with the fast and professional service that I received from Daniel, Laquanta, and Jeanne. I contacted them about refinancing my motorcycle and ended up consolidating all of my credit card debt for an excellent rate. I highly recommend the services of AAA Financial Services.
Rosemary Schrader is an asset to your AAA office in the St. Petersburg Plaza office. She treated me as if I was her only customer. I was not an interruption of her job. We have always enjoyed talking to the staff at AAA. Word of mouth is the best reputation.
From Albany NY 1976 to St Petersburg Florida present date AAA has always been there for me and my family. Wait time has never been over 20 minutes. Service techs drivers gave their best service. A card I would never leave home without. Thanks AAA.
Recently stopped to renew my membership...a good downtown stop...calm, interesting materials and items for sale, staff with good personalities being very helpful. Service of AAA is why I have been a member for over 35 years
I needed some maps of the surrounding counties and my needs were taken care of in a quick, friendly, and professional manner. The office area was very approachable and open. Made me feel good that I am a AAA member.
Our AAA is a fantastic resource for maps, guide books, US and UK atlases. Service is always friendly and effective. Additionally, there are always useful travel items- luggage and other travel accessories.
Our AAA rep, Tammy Byrd was extremely helpful planning our group trip. She spent extra time on the route with me and prepared extra triptiks. Thank you very much, AAA and Tammy, for all your help!
went to get airline ticket but talked about another trip I am planning. Kirsten was so helpful and suggested things to see and gave practical advice. She went way beyond just doing her job
I always have great experience when I go there. I get maps, guide books, passport pictures, travel information, discounted tickets for many events, etc. I have been a member since 1988.
Helpful, but was told they had the battery I needed - and when the mechanic got there, they said they do not carry the battery. Ended up having to go elsewhere to get the battery.
I always enjoy visiting the downtown location & this visit was no different. I went to obtain a Trip Tik and the service I received was excellent, as usual.
I recently went in to book a vacation package to Disney and Caroline was very helpful, even following up with me once my packet arrived from Disney World.
The representative was very friendly and helpful for the trip ticks I requested and offered various suggestions about my trip that I really appreciated.
I asked for a Florida map for a trip to St. Augustine and I was provided with the map plus the Florida tour guide, a nice surprise. Thanks Gary Howard
hay i have nothing but good thing to say about AAA they are very frendly and they help you with every thing you need thums up AAA
Quick, professional road trip planning by pleasant helpful agent. My go to source for all road and city trips. Thank you.
The Customer Service Rep was very friendly and helpful and had the Tickets right there in the office! Thanks AAA
Constant communication, and friendly staff at Elite. Real professionals.Thank you for the great service.
They were really nice and it was very clear on what we needed to purchase so very happy
As long as Seminole towing and recovery are part of this company I will never use them
Parking signs for AAA MEMBERS easy in and out plus shopping center
They have moved to 1518 66th Street North, St. Petersburg
A lovely office with very informative, helpful staff
Friendly people and answer all questions
Very pleasant and efficient service!!
These people are the best!! Thanks!!
It was an OK visit. Will return.