|Address:||1906 W Beltline Hwy, Madison, WI 53713|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–8PM 8AM–5PM 9AM–2PM Closed|
My experience with Ganser is much different than the reviews posted. When we first started our bathroom remodeling, Ganser seemed like a great choice. They were within our budget and had glowing reviews. We signed the contract and everything seemed to move quickly, but once we had everything picked out we didn’t hear from them for about three months. No replies to inquiries - nothing, then we finally heard the cabinets were on backorder. They quickly did the work on our bathroom but not as we had discussed in several meetings - we had picked a different tub and fixtures but it was like the meetings and selections never happened. When the work was near completion, we decided we wanted to make a change and were willing to pay the extra money. Ganser’s response was “We’ll see what we can do.” Then we didn’t hear anything for two months. Then we received a bill in the mail. We did not have any further discussion nor a final walk-through to go over differences between the contract and the work done. We tried contacting them - asking why we received a bill when the work was not yet complete and to schedule a final walk-through. A month later, all we have received from them is a second bill saying we are past due and they are us charging interest now. **Update-We have resolved our issues and are pleased with the outcome. **
this summer my wife and I decided to fix the appearance of our home. we got quotes from 4 companies and almost cancelled #5 (Ganser Company) because we had made a choice. We did keep the Ganser appt and are very happy we did. Marc Ganser came out and not only walked around the home like everyone else, he crawled into the attic and went up on the roof. He pointed out the things I knew were bad but also pointed out why, along with a couple up coming problems. We decided to go with Ganser and the work occurred in 2 stages, roof first then siding/trim and attic. Both crews were prompt, efficient, and very courteous. We liked that all work was handled by one company especially when 2 appearance problems came up. While they had nothing to do with integrity of the finished product we just did not like them as they appeared. Both items were quickly remedied to our needs. The crews did a great job cleaning up every day and even went as far as putting our patio furniture back in place before leaving. Workmanship was very good and I did not see any corners cut to save time or money. Great company and PEOPLE at all levels to work with
Exceptional work! A very professional and skilled team. The crew (Jake-lead installer, Tyler, Ray, Trooper, Greg and Dave) quickly and skillfully installed Infinity Windows and Patio Doors by Marvin in my home. I was fortunate to be at home during the project to witness the careful installation of the windows and doors. They took great care to make certain that each window and door were leveled and sealed completely. They carefully worked around the plants in my landscaping and cleaned up thoroughly. I was pleased to have quality inspections by project managers, Jim and Lance, during the process and at the end of the installation. Everyone communicated with me to ensure my satisfaction with the finished product. Jake was very patient with me and answered my questions and concerns. Everything went according to schedule. Thank you for a job well done! I have no hesitations highly recommending Ganser Company to family and friends for their home improvement projects. I would definitely consider them for another project in my home.
In October 2014, I met with Marc, regarding replacing 10 sunroom windows and one patio door. Marc demonstrated the products and put together a quote. I told Marc I was not ready to have the install until May 2015. No problem. The date was set for May 11th. May 5th I received a call from the company to set up the job for May 11th 8:00 a.m.. Trooper, the lead installer, arrived at 7:57 a.m. that day, was very respectful and very professional. Both he and Dave, his co-worker carefully took out the old patio door, being careful of the recently refinished deck it was going over. The job took two days. When they left after the first day, the entire area was spotlessly cleaned. Upon finishing, they cleaned the new windows and provided top notch service all the way. I never found one piece of debris in the entire working area. Marc came back for the final walk through and continued to be polite and personable. Everything went according to schedule, and I would highly recommend the company. Janet
A Private User
We recently hired Ganser to replace our siding and roof due to hail damage. They did an excellent job. They were very detail oriented and made sure we were happy with everything. Marc was extremely helpful working with our insurance company and keeping us informed along the way. The foremen and crews were also very professional and a pleasure to work with. You could really tell that everyone took pride in their work. We had our roof replaced 5 years ago by a different local company and we weren’t very happy with the work that was done - they definitely cut corners along the way. But our experience with Ganser has been nothing but positive and we feel confidant that if we ever have a problem that they will fix it promptly. Comparing our earlier experience and our experience with Ganser we’ve discovered that it’s worth paying for quality. We highly recommend Ganser Company to anyone.
Recently we had Ganser Company replace the windows in our WI home. The Infinity fiberglass windows and the installation were outstanding. Jake the installer and Jason who worked with him, were excellent. The old windows were removed and the new windows installed with no damage to the existing drywall or to the exterior cedar siding. The crew actually arrived early every day, put down plastic sheeting on the carpeting, and cleaned up daily. We wanted to match the existing baseboard and Jason (a different Jason from the one referenced above) who does the staining and varnishing matched the finish perfectly. We also decided to remove several interior doors and reframe the opening, and Ganser was able to accommodate this request while they were doing the windows. We were totally satisfied with the work that Ganser did for us, and would not hesitate to use them again.
A Private User
Ganser did our roof 2 years ago -- Marc was absolutely the most attentive and best listening sales person we have ever met. The crew who actually installed the roof was just as good: prompt, polite,attentive to detail. We were really, really happy. Then, the first winter, the buildup of ice on the roof unexpectedly caused a problem with the gravel stop. We called Ganser and they not only fixed the problem, but redid the gravel stop all the way around -- no charge. There is no longer a problem and should something need attention in the future they will take care of it. We just had Ganser back to replace our sliding patio door and again, another incredibly positive experience . We are very happy to buy from such a high quality, locally-owned company. As others have said : "You get what you pay for." Marshall and Lisa Flax
A Private User
We had a small mold spot on the ceiling in the corner of one of the bedrooms in our home. We called Ganser and Marc Ganser stopped in the same day to take a look. He took the the time to explain what was likely happening and indicated that it was an easy fix. He proceeded to climb up into our attick (through a very narrow crawl space) to the open area above the bedroom. He corrected the problem, took photographs of what the problem looked like before and after his correction for our review, and also inspected our roof for us while he was here (to confirm an in surance inspection that was done earlier in the year). Marc went out of his way for us, was very pleasant to work with, and gave us a sense of trust that is very important when working with a contractor. He did a great job and we will passing along his name along.
A Private User
Quality and professional workmanship from the sales person to the crew. Having dealt with various contractors over the years, this was by far one of my more pleasant experiences. The sales person delivered what he promised, went the extra mile, and was easy to get in contact with. The crew was great. I had a siding project done on my garage that had a satellite dish mounted to it. Most contractors told me dealing with the satellite dish would be my issue to deal with. The Ganser crew was able to remount the dish without issue. Their prices are competitive, however if you are looking for the cheapest bid, I doubt you will find it here. If you want a company that clearly prides itself in providing great customer service and quality of work - these guys are for you. As the other reviewer stated - you get what you pay for.
We were told by our insurance co that we needed to replace our roof by April 15th or our h/o insurance would be cancelled. We got our insurance man to get an extension to get it completed as this is WI we snow is possible in April and May. We got 4 estimates and Marc Ganser from Ganser was the ONLY estimator that wanted to go in the attic. When he did, he found problems and indicated that a large amount of money would be involved - including the hiring or Dirty Ducts. The job was completed a couple of weeks ago and we are more than pleased. All workers were very friendly and readily answered any questions that we asked. Each job leader/foreman seemed to go above and beyond what needed to be done. A start date was given and they were done with the complete job when said they would. We are VERY pleased!
A tree damaged the front gable of my house; resulting in the entire roof-line edge from peak to gutter including crown modeling and shingles needing to be replaced. Bummer. It was a complicated job because of the height and pitch of the repair – it would require two-people. It was further complicated because the work needed to duplicate the opposite roof line, and the new shingles needed to match the existing ones. Bummer. I contacted the Ganser Company for an estimate, which they provided in a timely manner at a reasonable price. To my delight, the crew assigned to the job did a beautiful job; they removed and replaced all the damaged materials in meticulous fashion - as if there was never any damage! Thank you, thank you!
Fantastic! Jim came over at 6:30PM to meet our work schedule, and brought a sample window with him. He explained the value of the window, and was knowledgeable about the product. They repaired the existing window at no charge to protect it until they were able to replace it. They replaced the window, and left no trace of mess behind. They even re-installed our blinds! The trim matched the other window perfectly. Jim called to ask if he could come over to make sure we are pleased with the new window. He provided us with the warranty and other information, and seemed as happy to hear as we were to tell him that we were pleased. Hire this business to do your work. You will not be disappointed.
Two years ago, in 2011, we were getting bids to redo the roof on our home; Ganser was the only bid that told us we could go 2 more years before replacing so we waited; with that response we knew we would be choosing them when the time arrived; they lived by their word; the process unfolded as they described; phone calls were always responded to and questions always answered and there was a personnel change during our process and we were informed of the change and directed to a replacement contact. All employees were friendly. And, the job was done well, in the time stated and with good craftsmanship AND they cleaned up after themselves and were very attentive to care of property.
Nothing but positive things to say about Ganser Company! We had a window in our guest bathroom break during the cold temps this winter and needed a replacement as soon as possible. We are new home owners, so this was a bit of an intimidating process for us. The Ganser Company made it such an enjoyable and easy process. We are looking forward to growing our relationship with the Ganser Company and have plans to utilize them for future replacement of all of the windows in our home, to siding, roofing and remodeling. Thank you again Marc Ganser and Mark Lazzonni for making this such an easy process for Ryan and me!