|Category:||Health Insurance Agency|
|Address:||1776 Eastchester Rd, Bronx, NY 10461|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed|
Affinity is the worst health care company. I was refused much needed medical attention at a urgent care center this weekend because of a computer error that i was reported to affinity over a year ago. when the medical center ran my id # (@ the affinity health plan web site), my status came up as "inactive". the customer service office was closed on saturday but i did happen to reach a young man @ an aftercare line. he took my info, acknowleged i was infact "active" with affinity, but then quit rudly refused to relate this to the staff @ the urgent care office. In a nasty tone he informed me that i would he helped on monday. its now monday afternoon. not only am i still ill, but have gotten worse over the weekend. i am disabled and suffered a bad fall yesterday due to my untreated vertigo. i will be making a report the dept. of health at the very least. the most affinity would to for me was to relate to the medical center that i am indeed covered and active when the called just a short time ago. they refused to show me any compation or consideration. for this reason i am going
There is no way to find a doctor, none of the doctors on their lists are accessible, a majority of them are in-patient doctors in Local Hospitals and NPs - Nurses, or pediatrics, but there is no way to filter them out. When you call the doctors/numbers on the lists, the receptionists informed me that I was calling a hospital and these are not private doctors who make appointments, no doctor by that name was at that location, or the numbers and locations were out of service or incorrect. Its been a nightmare, and I feel shafted. I am guessing there was a minimum amount of Doctors which they had to have listed to be a legitimate Health Care company and they just added anyone and everyone. You will wait over an hour on hold to get in touch with anyone, and when they finally get on the phone, they will immediately tell you, you need to speak with someone else and "transfer" you back to the main menu where you have to go through all of your favorite inputting of ID etc. I wish I could report these people to the Better Business Bureau. It is a giant scam.
MIAN RIAZ MAHMOOD
i had problem in the names on my affinity cards,actually middle name of me and my three sons were not written on the cards,the first and last name of my three sons was same the only difference was only their middle names.i tried my best to make it correct i called to help line so many time,they responce me that you will recieve your corrected card within 15days when ever i recieved new cards they were always incorrected,this happened four times i have number of card.after having again and again effort i visited the main office at 2500 halsay street bronx and showed all the cards.they make their photo copies and told me go and wait for 15 days new corrected card will reach you,but after 15 day i again recieve un corrected card then again i visited main office and told them the whole histry,now i dont know what to do.can any one help me.
As i walk down to the office 2500 halsey st. I walk a lonely block, commerce street. my daughter and I see a silver color Honda Pilot parked with a man and lady inside and the lady is undress!! we walk away fast and go to the office and later when we wait to be seen we see that very same woman inside affinity working! my god almighty! we walked out and went elsewhere the next day! I will not go there. and they are all rude people when I try to tell them about it and they laugh.
Affinity Is the worst Insurance Company ever. They treat customers with very little respect and are extremely unorganized/unprofessional. If you do not want the hassel of keeping receipts and chasing different representives I advise you to look else where, I will never recommend business with Affinity even to an enemy. They feel that only low class, low income people have their insurance and should be treated differently(what I heard for a manager). Just Poor service.
They are robbing people! I went into Affinity Health Plan last year to apply and I got Obama Care with a monthly premium of almost $300.00. I have not gotten sick yet but it is a year later and I am suppose to be renewing and still have not gotten a Member Card. I called the New York State of Health and they took my complaint seriously and helped me switch to Metro Plus. I have notified everyone I know not to apply with Affinity. They are absolutely robbing people!
I work for the local DSS and called to ask a question about a Medicaid client. I waited on hold 35 minutes then the rep picked up and hung up me within ten seconds. I think if you call and follow the prompts saying you have Medicaid they stick you on a long wait. Thirty five minutes on hold and then to cut someone off? Disgusting.
My experience today was excellent. The Supervisor, Daniel Coman, helped me and showed me how to make a payment for my health insurance over the phone. It was easy applying with Boury at their 3rd Ave office, she is very helpful. My family is happy! Deysi is great too, as she helped in the past
On it for 2 years. Not one problem yet. Customer Service is very helpful
I came in today and Raymond helped me out ... Experience was good
A Private User
i was refused in ur health plan .what can i do now
The best plan in NYC.
Very bad service