Category: | Insurance Agency |
Address: | 6130 Barnes Rd Ste 124, Colorado Springs, CO 80922 |
Phone: | +1 719-598-8211 |
Site: | chrissutherlandagency.com |
Rating: | 4.8 |
Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed |
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Susan P
Received email to inform them of the mileage of my vehicle. Two days later received mail that I had not responded so my rates would be raised. The letter was sent the same day as the email that I received at 4 PM. Really??? Just looking for excuses to raise rates. Also, I called regarding adding a new car, July 29th 2016 first thing in the AM (the day after the big hail storm, I purchased the car at 7 PM and the car had been damaged by the hail) spoke to Lindsay. Two days later she said I never called. Why? So they would not have to honor the claim? I have some serious issues with the integrity of this office and will be changing companies as soon as another issue (I was not at fault) is resolved.
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Samuel Hansard
While dealing with high insurance prices with Geico, the Chris Sutherland office reached out to me to see if they could do a quote and see if they could lower my insurance for me. After I went to their office I spoke with two very professional ladies; Ericka and Amanda. Every time I called or walked in to the office, they knew me by name and got to me as soon as they could. I never waited more than 5 minutes to be seen or helped. The people at this office are amazing and know what they are doing. They even assisted me in getting a new agent to where i was moving too. This is one of the top insurance agents that i have had to deal with and were always on their A game.
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Kenneth Durichek
I went by recently to discuss changing my car loan to State Farm with Amanda. She was very helpful and explained everything thing I asked. I liked that with State Farm gap insurance was included with loan and that the deductible is waved if it ever was a total loss. Afterwards Chris sat down with me to discuss all the coverage I had to see if it was what I needed or if I needed to get rid of some of the options I had or even up them. Which I did on one in particular that we discussed. Overall, I was very happy with the service and the explanations I received and will continue doing business with this office.
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Tina Peterson
The little things matter, connections matter! We have our insurance with State Farm, specifically, the office of Chris Sutherland. My experiences with the office have been fantastic. I have had immediate, superb service and support both times I have contacted the office, (upon arrival to town, and when we purchased an additional vehicle.) The people in this office actually do their job well, are courteous, friendly, and they care. A special thank you to Kylie for paying attention to the details, treating us like family, and providing superior customer service. Happy clients, -trey and tina
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Dan McMahon
Horrible Experience. Spoke with Paxton on the phone & was very cocky especially after discussing my upcoming move to CO. He was also very insistent i "swing by the office" to discuss my Auto coverage. When i clearly instructed him to draw up a quote matching the current coverages. I then received several emails from Kelly which had the wrong address listed 3+ times. Each time a revised quote was sent, it included the wrong address. State Farm will be losing a 5+ year customer over this poor service. Update - Spoke with Chris & ironed things out!
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Mylie Strickland
I had many unexpected issues with simply getting paperwork from the claims department after my vehicle was totaled in a hail storm. Amanda and Paxton stepped up multiple times and spent lots of time on the phone figuring out what the issues were and was was holding things up. They went above and beyond to make the situation as less stressful for me as possible. Mr. Sutherland himself even stepped in to assure things would finish smoothly. Their hard work showed me that I will always be taken care of even in a messy situation.
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Marissa Everitt
Chris and his team have always provided the highest level of professional and genuine care for myself and my family. I always feel they have my best interests in mind. They follow-through and follow-up on different situations to ensure there are no loose ends. From the time I walk in the door, I know they value their customers. They often greet me by name and are quick to get me the assistance I need. I will be a loyal customer for years to come because of the dedication of this team.
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Kelly Shipstad
We were unfortunate enough to experience hail damage and an accident within one months time. The customer service has been wonderful in both cases. They have made the process so much easier during a very stressful time. The concern for our health and safety after the accident were evident. Thank you so much. I am so glad I switched to State Farm and Chris as an agent, his office staff has been so helpful and efficient.
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Nickaletta Muscatello
I had the pleasure of meeting Kylie when I came into the office. Wow! Talk about personable. Insurance can be a pretty brutal industry, and to see someone so kind and fun was uplifting. She took time to talk with me and ask important questions about my company. Professionally, she responds quick to emails and is appreciative of open communication. I look forward to interacting with the rest of this office!
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TJ Chambless
I had to have my car fixed after a really bad hail storm. Working with the State Farm team was a very pleasant experience (despite being bummed about my car). They were responsive and understanding. They use reputable auto body shops which is very important to me as a car nut. My car looks perfect! The whole claim filing process was very easy. I would recommend Chris and his crew to anyone.
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Shonel Eva
If your ever in am accident good luck. They called everyday to get my business and monthly to convince me to get state farm life insurance, renters etc. When my accident happend it took 1week to hear from them and I did called to make that happen. My accident happening in md, but the claims department is sending me info on Colorado laws. I just PCSed to Maryland. MILITARY YOU ARE WARNED.
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Valerie talty
Unbelievably great Customer service, Keli was extremely empathetic and sincerely listened to my "vehicle issues", understood my dilemma and not only found a way to help alleviate the mountain of stress I was under but she also managed to save about 60 dollars a month!!! This office was the first Insurance agency I was excited to go see, I even recommended them to every driver I know!
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ANGEL SANMIGUELMCPHERSON
Chris, Lyndsey and team were my good neighbors and saved the day! Immediate attention to meeting my needs and providing the best possible coverage instantly. Friendly, knowledgeable and professional staff eager to help educate and provide me with the best options to suit my needs. My experience best summed up in one word would be that of EXCELLENCE! Why settle for anything less.
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Sean McCorkle
I am in the process of becoming a State Farm agent myself and I was able to meet with Chris recently. He is incredibly knowledgeable on his products and his agency. One of his biggest priorities is taking care of his customers and his employees (you can see that just from walking into his agency). There is no doubt in my mind that anyone that works with or for him are in good hands.
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Jenny Hunt
This is the best State Farm agency in the springs. I have been so pleased with the customer service since I joined them in 2013. They make every phone call/appointment very personable and are so helpful. I have moved to the other side of the city but refuse to change agents because of the wonderful experiences with them. They will even drive to you if needed! Definitely 5 stars.
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Carole Green
I Love doing business with an Agency that makes you feel like family whenever you stop by, and the entire staff are dedicated and friendly and always go above and beyond to take care of the people who trust their Insurance needs to them and I came to this agency as a result of Keli Bennett who has always tried do her best for everyone she helps with Insurance and much more.
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Stephanie Bell
My Husband and I were ready to buy our first home and needed to have home insurance. Chris Sutherland helped us get a great bundle on home, auto and even life insurance to make sure we were fully covered! He made the whole process an easy one and always took the time to explain every detail to us! The whole team there is always friendly and helpful! Thank you Chris!!
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Rikki Robertson
Every experience I have had with the staff here has been beyond amazing. Had a meeting with Rusty today who was very informative and just an over all down to earth guy who I could tell was truly looking out for my needs as a person. Every year I have been with them I have received a birthday card too, which I think is pretty special. Best insurance company ever.
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tg612ce
We had a fantastic experience in the office in dealing with Paxton. We were greeted as we came in and our 2 young boys were fully entertained by the toys, games and books in the waiting area. Paxton was awesome and carried himself very professionally. It is very evident that Chris Sutherland leads his team well. Glad we made the switch to State Farm!
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Megan Astrella
I have worked with two of the agents at Chris Sutherland; Paxton and Lindsey, both have shown the highest customer service and knowledge. Lindsey helped my transfer from another insurance company and Paxton has gone above and beyond to help me find savings on my bill. I appreciate their hard work and would completely recommend this agency to others!
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Andrew Bond
Chris Sutherland runs a world class team! They have some of the best customer service I have ever witnessed. When you go into the office it is like you are family. You will enjoy the sense of protection you feel from working with these guys. I highly recommend Chris he will take great care of you and your loved ones!
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Kathleen Landon
Thank you to Amanda for the great job she did on switching our auto and rental policies to State Farm. Amanda was able to get our auto policy with State Farm for about half of what we were paying with our previous carrier-with better coverage! She was very patient and answered all my questions. Thank you Amanda!
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Cheryl Coppedge
Agent Amanda Stager did a great job setting up renters insurance for my son in Colorado as I called from the Carolina s. Very easy to talk through the process and I had coverage, confirmation, and copy of policy in minutes. I have always relied on State Farm around the country because of agents like Amanda
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Wendy Epp
My husband and I had been with another company for over 25 years. Paxton was very patient and answered all of our questions. He made the switch very easy. Thank you, Paxton for your excellent customer service!!! We are now paying less for all of our insurances.
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Jason Presland
The way Keli Bennett treated me. I could tell right away she was compassionate about her job that made feel like I was at the right place. I am in the customer service field myself, she made me feel welcome and like I belonged. Thank you Keli for everything! :)
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Chey Carbajal
My husband and I have insurance through this company and we have not had any complaints. They are always so nice when we talk to them and always know how to answer our questions. There is not one employee that has given us a problem and we appreciate that.
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Antonio Tuggle
Chris Sutherland and his staff has set bar extremely high for customer service. The entire staff take care of the customers as if they were family. Me and my family are extremely happy with the all services that are rendered. Thanks guys!!!!!@@
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Megan Maves
Their prices are reasonable and affordable. The staff are all friendly and love to keep your best interests in mind. My agent explained everything to me and answered all my questions. I am never going back to nationwide they were the worst.
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Nima Reza
I just wanted to take a moment to thank Chris. I have worked with a lot of agents during my life, but none have come close to his professionalism, integrity and care he has displayed. I highly recommend Chris to anyone looking for an agent.
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Cherie Clark
Absolutly love this agency paxton is the best. Always fast knows the answer to all my questions and concerns. Would highly recomend state farm on barns and if your looking for a great agent Paxton is awesome. Thanks state farm.
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Hinu Watley
I have been a customer since 2011 and proud of it. Chris Southerland and his crew have always been there to help me with anything I need. They take care of all of my insurance needs and always provide great customer service.
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Justin Bartholomew
I recently switched my life insurance policy over to State Farm. I worked with Chris to get this done and he was very helpful and knowledgeable. If you need any insurance help Chris is definitely someone you should contact.
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joe mccravey
I have always had a great experience with all the people at Chris Sutherlands State Farm. They are very courteous and attentive to my insurance needs. Keli has always taken care of me and I would highly recommend her.