|Address:||1603 Lyndon B Johnson Fwy, Farmers Branch, TX 75234|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
I am the owner of a home that closed Thursday March 31 at 0830. The payment was apparently wired to the wrong title company. As of now the money has not been found. Instead of rewiring the money and figuring THEIR mistake out I am being charged interest daily on the pay off. The lender agent was incredibly unprofessional when I spoke to him. I would not recommend them from any standpoint. They do not appear to have all their ducks in a row.
I spoke with Perquisha in Customer Service - by far the rudest person I have ever dealt with. Terrible customer service, states she does not have a supervisor and refused to transfer me. I hope that someone in leadership sees this review.
Their staff was both competent, and timely. And throughout our home-buying process, they made every effort to keep us informed, and assure us that they were working for our interest. 5/5 Would recommend.
Awful customer service and zero follow through. I have had multiple mortgages with other lenders for over 20 years and NEVER such a poor service experience. THUMBS DOWN!!!
Worst company ever...dont offer sick days and they favoritism alot....never seek employment there...there is no growth
Worst company ever. No returned calls. Lost paperwork. Do not deal with this company
Their Customer Service is horrible and employees are very unprofessional.