|Address:||6641 W Broad St # 300, Richmond, VA 23230|
|Working:||8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed|
The worst insurance company I have ever worked with. Their insured hit our car and they were 100% at fault. They do estimates based on photos you send them which is ridiculous. Every other insurance company has someone come out and inspect the vehicle. Not this insurance. They give you a low ball estimate and if you need more money, they require a shop to notify them. It is my car and I should be able to get as much as my estimate was from the shop! This insurance company is the absolute worst to work with.
Why google there should be a zero star why force me to give this careless company even a one star only way is to get an attorney even than will takes months for a response we are still fighting them going into four months now wish me luck we the people need to sue this company and ask for a replacement uber you found a perfect match a horrible company that treats people like shitt.
neither they fixed my car nor they paid for the expenses. if you call them it will go on message , they are not picking up their telephone. My car was in accident and now it has been almost a month or 28 days , still my car is in their storage , each day if luckily I get them on the phone , they make different stories. now look at this what they are doing.
I fxxx swear on my next dollar that this is why I hate all insurance companies. They only know how to take in money and never do anything to pay their responsibilities. Uber supposed to match your insurance policy well people that is a greed money hungry demonic lie.
Worst company in US.They are not insurance company.Uber is cutting money from drivers for insaurance and giving James River.When you involved in accident as an Uber driver you are in big trouble than.Goverment must take an action about this money stealing company.
On phone for almost two hours waiting to speak to customer service. And told "in position 1 in the queue" for 45 minutes. Atrocious experience!! Would give no stars if possible. Seriously bad experience no service at all.
Great experience with the agent Meredith Reamey, she took care of everything and always emailed me for any update or action needed. She is super nice and professional. Thanks Meredith!
LOWEST OF THE LOW. Hit by an Uber driver on my bicycle. Nearly killed. Driver admitted fault and these scum denied the claim. Figuring out how to file a class action criminal suit.
As an Uber driver who was in an accident, waiting weeks for them to contact me while my car is not drivable in the shop is very frustrating. Horrible customer service.
today I had a horrible experience with a lady name Gina, she is rude talks over you , and her customer service is horrible
Worst company ever, no customer service takes forever do make them do their job.Stay away!!!
Very cold company suggesting how heartless Uber truly is.
MEDICAL BILL HAS NOT BEEN TAKEN CARE OF AFTER 8 MONTHS
Been on hold 4 hours. I just want a claim number.
Israel - Rita Hohle
The worst experience ever dealing with a company.
Avoiding contact, no solution
Fake company. Layer, scamb...