|Category:||Air Conditioning Repair Service|
|Address:||North Charleston, SC|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
Beth Cook, MD
We had A/C go out with a house full of out of town guests over a holiday--argh. I completed an online form for an estimate for a replacement system as the repairs on our 20+ year old system could not be justified. I heard back from them instantly, and they coordinated the estimate for early the next morning. The estimate was reasonable, and Sandra did an exceptional job of educating us and working out our needs. Once confirming our replacement units were readily available, our team came in the following day and we have A/C again!! Luke, Mike Dave and Brandon were exceptional. Every detail was taken care of professionally. Not only were they exceptional at their respective rolls in this dual system replacement (both replacement unit and we added a new Mini-Split System in our room over the garage), they left no trace that they were even here--clean, neat, and detail oriented. We have lived in this area for 15 years, and wish we would have found Air Plus sooner. They were absolutely fantastic, and I will have confidence in using them in the future, as well as highly recommending them to my friends.
My house had two very old and inefficient HVAC systems and it was time to replace. I contacted several companies and decided to go with Air Plus. It started with Sandra, she walked thru the house, examined my old systems, listen to the issues I had been having. She was very professional and helpful. We discussed different systems pros and cons. She was great, answered all my questions and continued to work with me for several days while I researched HVAC systems and options. Then I worked with Luke and Mike for installation of 3 systems (two systems and a mini split in the FROG). They are awesome, very professional, courteous, easy to work with and always made sure I was happy. I had great experience with Air Plus, great price and awesome service.
I have always been pleased with the yearly checkups done by AirPlus. My mother also has routine check ups and she is very pleased with the also. This summer I needed to purchase a new unit. Sandra was very helpful with the estimate, scheduling, and any questions I had. She always returned calls immediately. David and Brandon were on time, worked quickly and neatly and answered all my questions while installing my unit. No one pressured me to purchase duct work, in fact, Sandra said it was not necessary at this time and the technicians made minor repairs to the existing duct work. I greatly appreciate their honesty! I highly recommend Air Plus Heating and Air!!
Two days prior to a special family gathering, both HV/AC communication boards of our dual system went out, partly due to tropical depression Bonnie. Ryan was professional and responsive in ordering parts and making two additional service calls for the repairs. (This happened one week after the priority customer service maintenance of our two HVAC systems.) Crystal was efficient in processing the parts order, in scheduling the repairs and reassuring during our phone communications. Living out of state from this vacation residence, I am extremely pleased with the competent service of AirPlus, LLC in North Charleston, SC.
I reached out to Air Plus because I was having high humidity issues in my house (70% +). It was such a problem that I was prepared to throw money at any solution that was put in front of me! Louis came out, did a walk through, talked me off the ledge and made some engineering based recommendations. In the end they were able to solve my problem simply by adjusting some settings in my systems. Since that time the humidity in my house hasnt gotten above 50% and its extremely comfortable. I would highly recommend Air Plus. They are knowledgeable, professional and trustworthy. Good marks all around!
Needed after-hours service on a Friday afternoon to get A/C back up and running on the hottest week of the year after lightning zapped a fuse in the attic unit and Ryan showed up within an hour of our initial call. Had the air back on in a few minutes and even showed me what was going on in the attic case it happened again. We would have paid just about anything to get the house cooler quickly, but Air Plus was pretty reasonable, even after hours -- less than $175 total for our quick fix. Will be our first call in the future.
My mother, Marion Lindsey, lost her air conditioner suddenly. We called Air Plus for an estimate along with two other top line HVAC services. Sandra was very knowledge and helpful. She gave us the best fair estimate for a job that is up to code and does not cut corners. Luke and crew were there the very next day and installed the unit completely that day. Mom was cool again that evening! The crew worked hard, were very friendly and we so appreciate them all! Mom says "Thank you very much!"
Although we were quoted less from another heating an air company, we decided to go with Air Plus Heating and Air. Sandra explained that the existing problem with two of our three units needed to be repaired. The other company was going to overlook the problem and just change the air conditioners out. Luke, Mike, Brandon and Dave did such a great job! They showed up early, were polite, and cleaned up before they left. Thank you! We are looking forward to a nice cool summer ahead!
Much different from the usual dreaded task of dealing with A/C repair. Initial contact (Christel) was outstanding as were all of the technicians that I have met so far. (I have lots of HVAC systems at a commercial location and have dealt with many of the A/C folks in the area.) So far...Air Plus has been much better than any previous experience. Their employees seem to actually care that the customer gets a good job and is happy with the end product.
I have used Air Plus for several years for both heating and air conditioning issues on my older system. Their technicians are very friendly, knowledgeable and never try to sell me more than I need. I would recommend Air Plus to anyone looking for an honest and reliable company to service their system or replace it when that time comes.
Air Plus is an upstanding business, and a very honest team to deal with. I purchased an inspection/checkup, and Harry the technician sent was very personable. He completed all required items in thirty minutes, and gave a detailed report of his findings. Nothing out of the ordinary, and just have to change filters as per usual. A+
Just used Air Plus to replace my 16 year old HVAC unit. What a GREAT experience! Sandra was so knowledgable and helpful when she came to give me my quote and the installers, Luke and Mike were onetime, professional and super efficient! A shout out too to Blake who stopped by with the new equipment and hauled the old off. Thanks!
Air Plus did a great job for us! Mike and Dave were professional and efficient with the installation and Sandra and Christel were very helpful in making sure we were taken care of as quickly as possible. I highly recommend this company. Thank you Brett for bringing us some cool air while we waited for our system!!
Very excellent customer service. I had a bit of a bad experience with a technician and the manager went out of his way to make sure I was taken care of, even going so far as to refund my diagnostic fee and cover labor under warranty (in addition to the part that was actually under warranty).
Air Plus took first-rate care of us. The office staff and service technician were friendly and prompt, our problem was fixed correctly the first time, and the cost was most reasonable. We will use them in the future, and we have already recommended them to our neighbor.
Dave, Mikey, & Ben arrived on time and completed the installation job sooner than I expected. Maybe having three workers helped, along with a rainy/cloudy day to keep the attic more comfortable. All is well and I look forward to many years of comfortable heat & air!
Air Plus did a wonderful job with our new home construction install. From start to finish they did quality work and Paul did a great job of following up and making sure that we were 100% satisfied. I would highly recommend them and will definitely use them again.
A great company to work with in replacing your heat pump unit. From our initial meeting with Sandra to the installation of our unit with Luke and Mike it was Professional in every respect. A great company experience from my consumer perspective. A+
Excellent customer service! The folks at Air Plus helped me out in a pinch....they came through when no other company would even return my calls. They turned an unpleasant situation into a great experience!
I have used Air Plus Heating and Air for several years now. I would highly recommend them to everybody. They provide great custom service on a timely basis and the employees are extremely pleasant.
Just wanted to thank Christel and Priscilla for scheduling my annual maintenance. They are a pleasure to talk with! Also thank you to Harry. He is always so personable! Thank you Air Plus
Charleston HOME Properties
Louis and the team at Air Plus Heating & Air are the best. Professional, dedicated, and reliable! All the HVAC product all over Charleston, they have it covered.
Professional sales and service. Sandra was very helpful with recommending what we needed. The techs did a good job on the installation and the clean up.
Luke and Mike were terrific! Very polite, fast and careful to clean up. And, very cheerful in the pouring down rain conditions!
Priscilla and Christel in the office were very helpful in answering all my questions and explaining the maintenance plan.
This company is honest and can be trusted. Excellent work. I would recommend above all other companies in this area.
Actually fixed my A/C and explained what the issue was. Honest company, great experience.
Sara Sharnoff Chesley
Ian was quick and friendly. I definitely recommend this company!
These guys were awesome from beginning to end.