|Address:||4110 Olympic St, Springfield, Or 97478, Springfield, OR 97478, United States|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
Marshalls Heating and Air Conditioning removed old metal heat ducts, old fiberglass insulation and other debris in a very narrow crawl space under my home, with a small access door in a closet, plus plumbing pipes everywhere near the entrance to further complicate things for the workers. They met the challenge and also finally insulated the pipes, as requested, with foam tubing (they usually just wrap the pipes with fiberglass insulation). They protected the floors inside with heavy mil plastic sheets and cleaned up everything after the work was done, hauling away all the debris, too. I will be using them again next year, again by my request, to lay down a vapor barrier throughout the crawlspace, and will also potentially have them place fiberglass insulation under the floor, too. I also used them last year to install my ductless heat pump, and have them scheduled for the annual maintenance for my heat pump this year, too. Overall, they do very good work for a fair price, and I definitely recommend them.
When our electric heat pump died we contracted Marshalls to do a complete GAS home conversion. They were able to very professionally retrofit our home with both a gas furnace and gas water heater. The install was far from run of the mill, and had many unique challenges. Marshalls expedited our project and all services were done as early as possible to ensure we had no delays in heat or hot water. Everyone from Marshalls that worked on the project was very professional and we enjoyed having them work on our home! I would recommend Marshalls to everyone I know, great service and great people! Update on the new system, service technician Blake come out for a quality assurance inspection of the new system. Blake was very professional and answered all of our questions, once again Marshalls has exceeded our expectations with quality service. I highly recommend Marshalls both sales and service.
We had insulation installed in March. The work was done professionally, quickly and with very little hassle to us. I called early this week (October) because some birds had made their way into the attic. They made an appointment for Friday. Ken Smith came out and looked at what was going on. Even though the issue was not a mistake or anything on their part (just birds being birds) he made the repairs at no charge. That kind of customer service is not something you see a lot of these days. Of course a company is going to be great before they have your money, but to extend that service after the fact is awesome. We will use Marshalls for all of our needs in the future!! Thanks Ken, you rock!!!
We scheduled a routine hvac maintenance scheduled. Marshalls cancelled on us one time last month because of "we had some emergencies today" We rescheduled 1 month later between 1 and 5 pm. I called at noon to narrow down the time and was told they would be there and call first. I waited until just before 5 pm and called, no apology or explanation or excuse was given. I cancelled and would not use Marshalls again. Not reliable and no phone manners with customers. Can I take the 1 star away?
A Private User
They have done a great job in my house. We had a old oil furnace when we bought this house. We chose Marshalls out of six local contractors to upgrade a gas furnace. Harold, a very nice sales person, gave me a reasonable bid and was very patient to answer all my questions regarding the project. I got two handymen came in. They were responsible and efficient. They also did a beautiful clean-up job after the project done. I highly recommend this company.
Had Harold out to my house to replace my dead heat pump. He gave me multiple options to pick from and took his time to let me decide. Installers came out soon after deciding and changed both the furnace and heat pump out with out any problems. The new heat pump is so much quieter than my old one and it even came with a free check up. Needless to say I will be using Marshalls in the future.
The emergency service tech was incredibly helpful when my heat and thermostat shut off early Sunday morning. He walked me through how to trouble shoot and under five minutes of me trying to explain what was happening he knew what was wrong and saved me a service trip fee for a simple fix. Nice guy very professional and knowledgeable. I have had only good experiences with this company.
Great service, great expertise. They installed central air conditioning for me during the hottest month of the year. The price was reasonable, the installer was on time, and was in and out quickly. So far the system has performed flawlessly, which is all I really care about.
Installation and purchase was great. Service desk has been insincere and unhelpful, leaving us without AC 3 times in the 18 months we have had the unit. I suggest avoiding using them for any long term heating and cooling needs.
Marshalls has always been there for us when we needed them, whether at home or business, they are fast, reliable and do the job right the first time, every time!
I had an amazing experience with the help given by the staff with pipe fitting needs for water heater.
They were on time and performed professionally, what more can you ask for?