|Category:||Credit Reporting Agency|
|Address:||675 Alpha Park Suite E, Highland Heights, OH 44143|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM Closed|
Love this site! Will use this from now on as my credit report go to. Super easy as you give Tenant Magic the email of the person you are checking on, Tenant Magic sends THEM an application that THEY fill out and THEY pay for, and their credit report is emailed to you with a recommendation of accept or decline! So easy, so fast. So if a perspective renter backs out or credit report shows that they are a risk then they are out the $35, not you. Jay answered all of my questions so quickly! HIGHLY RECOMMEND!
The website is slightly clunky and needs improvement but BOY! What a great customer service! On the website, there is no Home icon. So when you log out and need to log back in, you can’t unless you load the website again, minor issue. When I used it for tenant screening, the application process was smooth. Our co-applicant needed help finishing and Jay Apple from the website called , on a Sunday, and worked with us to resolve it right away. Compared to ZumperPro, I’d recommend Tenant Magic any day.
Tenant magic was easy, clear and gave me a lot more information than any other on line clearance had in the past. I also like that it was not overly expensive for my tenets and that they could reuse the information. I called in before I signed up and the owner explained to me personally how it worked and what kind of information I would get as well as the sources he would get them from. I was super pleased with the information I got back. It really showed me how very little I had gotten elsewhere.
Great experience. Service is prompt and meets my needs. Jay Apple offers a personal touch by reaching out and replying to emails directly. Highly recommend if you have 1 unit or 100. Applicants also said it was easy to use and apply for a property. Only wish would be to customize the landlord profile a little more - like adding security deposit and rent fields. Currently it is populated by what the applicant enters. That would give it 5 stars from me!
I researched a variety of credit check services and came across Tenant Magic. The customer service provided by Tenant Magic has always been immediate, helpful and impeccable. In fact, they offered to personally walk one of my prospective tenants through the application if they needed it. I would highly recommend Tenant Magic and will conduct business with them again in the future.
Fantastic, extremely easy to use, my tenant loved the experience. Jay, the owner, will always answer the phone or call you right back to answer any questions. If you have any problems he will help you log on. The response time was less than 24 hours and the report was easy to read and provided a plethora of information. I highly highly highly recommend tenant Magic.
TenantMagic streamlines the application and background check processes into one easy step. And because TenantMagic works in partnership with TransUnion, you can trust that the recommendation for the applicant is based on the best information available. Happy agent, happy landlord, happy tenant!
This service provides personalized, prompt responses to inquiries and delivers an accurate, easy to discern applicant background report. I was very pleased with the result; however, their web site may need to be fortified to accommodate increasing traffic. It locked up a couple of times...
Tenant Magic has been a great way to obtain the background and check credit checks needed for the potential tenants that we screen. Jay is always available and I appreciate his professionalism and willingness to lend his assistance at anytime. Thank you!
I called tenant magic as I only have one property and as a novice I had questions. I got a real person. A lovely knowledgeable person. And then the process online was just as easy and I got the result that I wanted. So very happy.
You get a real person, and he answers any questions, and walks you through the site, first time for me, and i’m anal, he’ll be getting my business from now on, thank you!!!
For my one unit in Chicago, the process was seamless from end to end. Customer service throughout was great, and I will definitely use TenantMagic again.
It is very easy to set up and access, information is received quickly, the $35 per applicant is fair and treats all perspective tenants equally.
Love TenantMagic! Makes the process super easy for landlords to do tenant checks. Secure, fast and staff is friendly and professional.
Wonderful service! Easy for tenants and home owners. Quick response too. Great job tenant magic. I will recommend!
The website navigation is confusing and many steps, but after speaking to customer service my problem was fixed.
Really easy user friendly system to use. The staff is very helpful, knowledgeable and accommodating.
Excellent customer service. It is very easy to go through the report. Will definitely use it again.
As a small size landlord TM worked very well and she I had a question they responded immediately
If you own rentals this company and tool is a MUST. It is quick and easy and affordable.
Response was fast and they answered my question within a couple of hours.
Jay was very helpful and answered all of my questions.
Always quick and responsive to questions if needed!
Very responsive and great tenant screening service
I love the service that TenantMagic provides.
Great support from Jay - prompt ad helpful!
Great customer support, very responsive.
Easy to use. Great detailed reports