Category: | Mortgage Lender |
Address: | 459 Broadway, Fl. 5, New York, NY 10013 |
Phone: | +1 888-501-3186 |
Site: | better.com |
Rating: | 4.6 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
CA
Camille Wilson
Really appreciated the simplified approach to refinancing with Better Mortgage. As we communicated our goals to Better Mortgage they made sure they understood and explained our options, and then walked us through every step of the way. Instead of feeling overwhelmed by the cumbersome amount of items required, they divided the process into small tasks assigned a few at a time using an online portal that made it very clear and straightforward to submit and see where you were at in the process. The person assigned to us was very responsive and would message us back within minutes, and answered his phone line directly every time we called, no waiting on hold, back and forth phone tag or days for a return call. We stayed on task and on schedule for closing. Would definitely recommend Better Mortgage to anyone considering refinancing.
PR
Priyanka Boocha
I came across an ad for Better Mortgage and decided to pursue them for our home loan after an initial conversation with one of their loan specialists. They have a great website that lets you track application status, add comments and upload documents easily. They offered us a rate that was better than the market rate at the time and have (for the most part) good customer service. The review is shy of the 5 stars because of a few communication and follow-up issues we had throughout the process but otherwise pretty smooth. Their biggest edge over traditional companies is their no fee policy. No application/origination/convenience fee and the process is transparent. And just like some other reviews here, I did not miss printing, signing and scanning a million documents. Only a couple wet signatures required.
JO
Joe Velasquez
Better Mortgage was the best experience I ever had with a refinance. In my lifetime I have purchased 3 homes and refinanced 5 times and this was by far the most efficient process. Their on-line process is easy to follow and clear about what needs to be uploaded. As a business owner having to provide additional documentation I found their on line tools very helpful in providing the documentation that was required. The rate I received was among the lowest from any advertised anywhere and I paid no points to get that low rate. The entire process from start to funding took less than 4 weeks. Remarkable.
RA
Rajendra Ghimire
BEST !! BEST !!! AND VERY BEST!!! Better Mortgage is Not Just Better, It actually is the BEST!! Applied on July 20th, Closed on August 07th. JUST TWO WEEKS for entire process. They worked day and night. It was so Fast that I am amazed. It almost seems like a cash transaction. If I could I would like to give them 10 stars. Rates are great. I even got discount. I am extremely happy customer. Great Service and very responsive. Very quick and timely. Just keep up the good work.. I PERSONALLY WOULD LIKE TO GIVE SHOUT OUT TO LUCY MARK and KURTIS RAJ
BA
BALA POUDEL
BEST !! BEST !!! AND VERY BEST!!! Better Mortgage is Not Just Better, It actually is the BEST!! Applied on July 20th, Closed on August 07th. JUST TWO WEEKS for entire process. They worked day and night. It was so Fast that I am amazed. It almost seems like a cash transaction. If I could I would like to give them 10 stars. Rates are great. I even got discount. I am extremely happy customer. Great Service and very responsive. Very quick and timely. Just keep up the good work.. I salute you all
WI
Will Cervarich
Really pleased we went with Better for our refinance. I loved their system; way more secure than emailing documents, but more than that, it was just way faster. Drag and drop your docs to the appropriate place and click next. We are self employed, with business and W2 income, so we have to provide more docs, which sometimes slows these things down. Not slower for Better; we closed in less than a month. Great rates; responsive customer service; highly recommended.
AS
Ashutosh Gupta
I had high expectations from better looking at their advertisements of getting things done quick. Overall experience for refinance is not different from other lenders. Better is more strict and were asking for documentation that were not required. Their rates are better than others. However, if your case does not fit their model, it might mean unnecessary paperwork. People were nice to talk to and also supported post sales(which is really nice)
SA
santosh narayan
Better Mortgage has a great team right from customer service, tech support and the loan officers...they were patient with all our queries, and extremely efficient in in handling our loan application. As first-timers, we found their web-portal user friendly- that guides you through the process in a step-wise manner while providing status updates on a timely basis. Overall, we would highly recommend this company.
ER
Eric Whitehead
Better Mortgage made this whole (refinance) process about as painless as possible, given the huge amount of info that has to be shared. The web interface is intuitive and generally excellent to use, communication is solid, everything moved along smoothly and efficiently. Not to mention they had the best rate and terms I could find...overall would definitely recommend for anyone looking to refinance.
ER
Eric Schindell
It was a relatively quick and easy process. They had the most competitive interest rate. Everyone was easy to work with by both e-mail and phone. Even when the appraisal company miscalculated the square footage of our home by over 150 square feet, the Better Mortgage team was able to contest and resolve this issue in a timely manner. I would recommend using them for future loans.
RU
Russell Wright
This was the easiest and best re-fi I have ever done. Got great terms and excellent service, which is very hard to find in this business. Sarah and Chris took care of me, craddle to grave, and were outstanding. No game playing, hidden fees, or smoke and mirrors. Just staight talk and excellent performance. And I was able to do most everything on-line. Awesome!
HA
Harish Venugopal
Had a great refinancing experience with Better , the entire process was relatively smooth and orchestrated seamlessly. You are guided through each phase of the process and assigned an expert in the area to answer your questions or concerns. All the paperwork and communication can be done online which makes the process so much faster then the traditional model.
DO
Doug Carroll
Having everything online in organized lists was awesome and amazing. Two of my three contacts with Better were very responsive and gave detailed information regarding my questions. The rates here were so much better than the other lender I was looking at, and the fees were less too, since there is no origination fee. There were no tricks and no hidden fees.
JO
Joe Marzano
I have completed multiple refinances with online companies. Better Mortgage has been the best by far! They have the process incredibly streamlined and easy. They respond quickly to any questions and keep you updated on the process. I would highly recommend them to anyone considering accessing online financing. Best of all they had amazing rates!
CH
Christine Ortega
Everyone I had to deal with was very patient and helped walk me through the process. The fact that it is all online was nice too. They also accommodated the signing of documents when I was way out of town. I shopped around and Better gave me the rate I was hoping for. I have already recommended them and their service to friends.
GU
Gustavo Macias
It is very refreshing to deal with a company that delivers exactly what they say they will. Even though they are on the other side of the country I felt they were very personable and treated me like a long time customer. I would definitely use them again and recommend them to friends or family
DO
Dominic Abbate
This is what a mortgage should be. No pushy, aggressive sales people. No outdated Word docs to fill out. Easy web site to collect all the documentation. Super responsive and transparent support team. We locked the (super low) rate on our purchase on 7/26 and closed on 8/25.
VI
Vineet Singh
This was an awesome experience. Every one I interacted with was super helpful and communicative. They even extended the lock period multiple times because my current lender was dragging their feet on settling pending taxes with the county. Highly recommended.
KA
Karlin Lehman
If you want to spend the next month scanning and sending documents for every thing under the sun ( like 3 to 5 a day ) this is the company for you I have refinanced many times and have never be asked for more than tax returns and a couple of bank statments
MA
Max Reeder
Our mortgage was simple and my credit is high. They saved me $1000 compared to another lender. But the communication was a little sparse. I sent emails and got replies the next day, but had to ask for time estimates in the final stretch in underwriting.
ME
Mehul Doshi
Amazing experience. Re-finance loan closed in 25 days. Of course, all the requested documents were submitted on timely basis, but still very smooth transaction and happy to recommend to all. One of the lowest rates on top of the efficient service.
SR
Srinivas Suryanarayanaiah
A Class Experience. Started the process on Jan 24th, signed the docs on Feb 6th, loan funded on Feb 10th. Made just 2 phone calls and spent about 8 minutes in all. Sathi and Kurtis very super helpful throughout the process. Thanks a lot!
JA
Jaime Sanchez
Fast and expedient! The loan officers were great to work with and did everything necessary to make this experience as smooth and fast as possible. Would highly recommend them to anyone looking to refinance or buy a property!
TO
Tom Halen
Refinanced my home at a better rate and at no cost. Process was so much easier than original mortgage. All online, upload docs via website and email, done. Mortgage team was very responsive to questions.
RO
rob p
You guys rock! The process was so painless and streamlined that we were able to close in 21 days! It has been a pleasure working with you all and keep doing what you are doing because it works well! Rob P
TE
Teri Gow
Our experience with Better Mortgage was extremely positive. The process is entirely on-line and streamlined, and the staff was very responsive and helpful. We recommend Better Mortgage.
JU
Justin Smith
From start to finsh, my refinance took 24 days. Sathi Roy and Eric Ju were responsive and the online model of submitting docs and tracking progress is super efficient. Very satisfied!
JE
Jeremy Lust
Best rate and transaction got done quicker than expected with less work than expected. No real issues and the team was always there for quick replies to any questions we had. A+++++
PR
Pramod Samal
Excellent and very timely Service. Very thorough and fast execution/resolution for any issues. The whole process as simple and fast. Will definitely recommend to friends.
DE
Derrick Huang
Awesome load application experience. Agents are nice and friendly; Closing assistants are very professional. Loan processing velocity is top of the class.
GL
Glen White
Very helpful, fast, answered all my questions. My cash to close was way lower than any other lender as well. Highly recommended.
ST
Steve Spilman
The fastest and easiest loan process I have ever experienced! The cost was clear up front and no surprises. Highly recommend!
ER
Eric Stawiski
I got a great rate as initially advertised. They worked with me to get it done. I would definitely recommend to a friend.
DA
Dave Rasco
Very positive experience. Excellent customer service from agent. Clear, easy to follow and efficient online process.
GA
Gary Allen
Easy, quick and straightforward to refinance my mortgage. Much easier and clearer than my previous refinance.
KR
Kris Eyler
They did a great job and worked hard for us to get all our paperwork together and us funded on time.
PA
Paul Ingram
The process was relatively painless and the customer service was great - highly recommended.
GA
Gavin Kwong
Quick, painless, responsive, accommodating. Personal touch and constant checkin was nice.
JE
Jennifer Hute
Great rate, great online process, great professional and fast communication. Home run.
KO
Kourosh Arianejad
Super easy process, competitive rates, and best of all - NO ANNOYING PHONE CALLS
KE
Kenn Huber
quick and easy with barely any human contact if you dont want any
AL
Allison Zang
person was great working with us we are both self employed.
DA
Daniel Kinsbursky
Very quick and painless. Would definitely recommend.
TE
terry barber
Awesome service ! ! Easiest loan I ever did ! ! !
KE
Keith Daly
Simple the best experience I have ever had.