|Address:||135 Maxess Rd, Melville, NY 11747|
|Working:||9PM–12AM 12AM–5PM 12AM–5PM 12AM–5PM 12AM–5PM 12AM–5PM Closed|
I normally hate to post reviews of a business in any public forum but feel I have no other recourse. If there were any way to rate The Money Source as anything less than a 1star that is the rating I would provide. We have had numerous issues they have failed to resolve in a timely manner. Our Mortgage with them was paid off through a refinance May 22 and they have still sent the appropriate Mortgage Release documentation. We are now in the process of selling our home and after over a weeks worth of both us, our attorney and current mortgage company calling they have still failed to send the appropriate documentation. I have been told that someone will call me within 24-48 hours to resolve the issue each time I have called for over a week and yet no one returns the call. To say we are once again frustrated with the lack of customer service received is an understatement.
I would like to thank Kristi Schleicher who took the time to resolve an issue that I was facing with my escrow account. She followed up in a timely manner and provided resolution to the problem in a clear and candid manner. She was thorough and professional and reassured me that if I had any further questions, I can call her for further assistance. Thank you Kristi for all your help and time!
I would give zero stars for this company if given the option. They are crooks, the called me to offer me a deal to get a better interest rate for my home. They tell you to hold payments and all that during the process hit you with a late fee then report missed payments to credit companies. This company is awful and needs to be handled by the BBB...
Kristi Schleicher has been extremely helpful with all my problems and issues. i personally would like to thank her for taking her time to take care all my needs and getting back to me with answers super promptly. thank you for all you have done
I have been with The Money Source for sometime now. All things being said they have been phenomenal with their assistance. I had taxes, insurance and re-configuring mortgage as issues, which were all resolved with minimal effort. Thanks!
Kristi at The Money Source was fantastic to deal with when handling escrow issue I had with them. She was always in contact by email and phone and resolved issue as promised in timely manner. Thank you, Kristi!
steven de paul
Working with the team at the Money Source has been fantastic. We get fast responses to questions that need answers. We always are treated with courteousness and respect.
Loan just transferred here and they cant find me in the system........ I have never had such a hard time trying to give someone my money EVER! I HATE THIS PLACE ALREADY
Most helpful people. Have been with them over 2 years now. Could not ask for better customer service. Always helpful when I call.
I had a problem with escrow however Anna and Kristi were able to be a great help with the problem and it was resolved quickly;
Hip Hop Grandma Blondy
On line payments complicated. Help was not give when I called just blaming you did not do it correct.
They helped with my payments during Hurricane Harvey! Thank you!!!
DONT TRY TO REFINANCE WITH THEM, ITS ALL A JOKE!!
The IT Dept is a great place to work!!