Category: | Insurance Agency |
Address: | 7601 Pacific St, Omaha, NE 68114 |
Phone: | +1 402-590-2020 |
Site: | ericawilkinson.com |
Rating: | 4.9 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed |
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Jennifer Schnieders
Erica has been our insurance agent since she first became a State Farm agent. Our previous agent was located in Lincoln, where we live, even though Erica is in Omaha this location difference has never been an issue. From the first day we switched to today, the dedication of this office, as a whole, to us as a client has not changed. We had been with a different State Farm agent before switching to Erica and could not be more pleased that we moved over. Erica and everyone she has working in her office are always helpful, knowledgeable, and friendly. They really do believe in the State Farm motto “like a good neighbor” and have been there for us in many different phases of our life from buying a house, having children, and purchasing a new car. They have made sure we are fully covered as a family because they care about us as their extended family. We are able to have what we feel is the best insurance coverage in the market at a very reasonable price point. To say this office goes above and beyond the call is an understatement. After the birth of our last child, we had an extremely bizarre car insurance claim and needed some questions answered in a timely manner. Not only did they follow up with us within the hour, but also went above and beyond what we had asked of them. When they contacted us again not only did they provide us our insurance options, but also a list of people in Lincoln who could assist us in getting our car serviced since what we were in need of was not something all places handle. Recently we met with Erica to discuss setting up a life insurance policy. She adjusted her schedule to meet with us at our house, after both my husband and I were off work. This was outside the normal “8 to 5” workday for most of us. She asked us about our lives and talked with our kids even before she got down to business. Erica then went through all of the material slowly and clearly so we understood all of our options and never once made us feel rushed since it was after 5pm. She then gave us time to look over the material and we never felt pressure to purchase something we did not feel was right for us. This is just another example of their willingness to go above and beyond in order to meet their customer’s needs. They truly make their clients feel they are more than just a policy, they are a part of the Erica Wilkinson State Farm Family. This is why I often refer my friends to Erica and have all of my family with Erica as their agent as well.
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Rod Hoatson
My family and I met with Erica and her team to discuss moving our policies over to state farm. They are very helpful and make the process smooth and easy which saved a lot of stress for us. Erica was very helpful in explaining coverage’s and now I don’t have any questions about what is protected. On top of all of it I managed to save money with all the discounts they gave us. I recommend Erica’s Agency to anyone shopping around for insurance.
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Bryce Taylor
Erica and her staff are amazing! I almost left State Farm due to my last agent not being so great. However, Erica restored my faith! She is friendly, kind, and very knowledgable. She cares about you and will take the time to get to know you. Within the first few days of me transferring to her she had all of my problems from my last agent solved! You will not regret choosing her as your agent.
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Jason Ausman
Erica has been my agent for several years. She is well-informed in both personal and commercial lines of coverage. Erica and her staff are accessible, attentive, friendly, and easy to work with. I highly recommend Erica for all of your insurance needs!
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Hoaty13
Recently started working with Erica and State Farm. The people are great and the service is fast, friendly, and personal. You really get the sense that you can trust Erica and her team. They genuinely care about you and your family.
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Terry Hinman
Erica with State Farm is a amazing office with spectacular customer service. Abbey, the office manager has always gone above and beyond taking care of all our business and personal insurance needs.
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J R Ramos
My roof was destroyed in a recent storm and the service I received was beyond excellent. The staff is very professional and easy to communicate with.
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Michael White
Erica has been there for us since she opened! Very detailed oriented and knows her customers needs and wants! I recommend her to all of my friends!!!
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Cait Simmons
Great place to get insurance! Very helpful staff.
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Christina Lucas
The staff is great and always willing to help!!
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Lori Nespor
Friendly staff!