|Address:||Pine Island, MN|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
Putting our level of pleasure in working with American Waterworks into words is a task that is difficult. We have struggled with water in our basement for nearly 8 years since buying our home. We were told by SEVERAL people that making exterior alterations to our property would take care of the problem so that’s what we did. We spent thousands and thousands of dollars attempting DIY fixes to keep our basement dry. They would work initially but after a short period of time we would again have a basement of water. I had asked around to friends and family and they all recommended American Waterworks. I called to set up an assessment and the inspector was incredibly flexible with our busy schedules. He came out and spent extensive time with my husband and I evaluating our property and our water issues. He provided pictures, written information, and actual examples of the supplies used for their systems so we could physically see what they offer. He was incredibly thorough which is what we needed to make this investment. Since having our American Waterworks system installed we have had zero issues with water. The installation crew was polite, efficient, and quick. I very much regret the time and money spent trying to do this on our own and highly recommend American Waterworks to everyone I know!
A Private User
Howard - May 14, 2012 (not sure why my name will not appear in the review header) Had American Waterworks repair a poorly installed (by the builder) drain tile system in my home. Old system was clogged in one area and was allowing water into my basement. The AW team was great from the initial review/analysis by Nate to the actual team that came in and installed the Waterguard system. All work was done to spec and while this was a very dirty job with jackhammering and concrete dust the team did a great cleanup job as well. This is actually my second time working with AW as they installed wall anchors last year for me on a rolling wall in my garage. Again, both jobs were done very professionally and to my satisfaction. I would certainly recommend the AW team and would most certainly do biz with them again!
I had some moisture under my carpet and I called to make an appt to have someone come and check my tile system. Forrest was very nice and got an appt set up fairly quickly. Travis came and looked everything over. The system was functioning as it should. There were some minor issues with water seepage. Travis was very helpful and answered every single question I asked, which was quite a few :) The next day he was back and installed the Sani-Dry system. Travis was very efficient and explained everything as he did the install and answered even more questions that I had. He cleaned up what little mess he did make before he left. I would recommend AW to anyone who has water damage or is thinking of getting a system installed. Thank you Travis!
We had an overall great experience! From the valuable office to the hands-on workers on site. During our need for a sump pump installation, we were given honest opinion and recommendations. We worked with Tom Webbles and with his open line of communication helped us get in earlier than we initially thought we would. We were selling our home and one of the requirements was to get an estimate for water problems in the basement. Tom provided valuable insight on what would be best for us and the buyers. He and his workers were very professional, timely and honest!! My husband and I would recommend Tom and his team to ANYONE! From Minnesota to SD to WISCONSIN!! They can do it all and should be your first Choice.
Sump Pump system installed a few days ago...completely exceeded expectations. Fantastic workmanship and customer service. Top notch group from the sales rep (Tom) that bid the project to the crew (Kiko, Raul, Mauricio) that installed the entire system. Really know how to make customer feel at ease with such a large project and investment. Already the driest the basement has been in months. Will be back and write second review once system in place and running for a while. No doubt in our minds that this system will perform as well as our phenomenal experience with the whole installation process and the entire group at American Waterworks. Mark and Amanda Allen
I bought a house with an amazing set of twelve corrective reinforcements in the basement walls. They were installed by American Waterworks 14 years ago. I called, and a helpful, courteous technician came out and explained the system. He showed me how to tighten the brackets and how to tell whether they needed tightening. He also inspected the basement for any problems. He pointed out things to watch and things I could fix. I was happy with the care he put into my basement and explaining things to me. I was also happy with the office staff who helped me on the telephone.
These guys were great. I thought I knew where my problem was and after multiple attempts of fixing I contacted American Waterworks. Unlike other options they did a very thorough inspection and figured out my real issues. I wish I would have started with them, I would have saved a lot of money in the long run. The crew did a great job getting me taken care of and I have been recommending them to everyone I know. Thanks again!
The system that American Waterworks installed over a year ago has kept my basement from further water damage and has given me peace of mind whenever it rains. It is one of the best decisions I have made. When Travis recently came for a service check, he was very friendly and knowledgeable, and I felt confident that he completed a thorough check of my system. I am very pleased with American Waterworks. Thank you!
Radon has been a consistent issue in my neighborhood and we did already have a ventilation system installed but the readings were off the charts. Chad and Nate from American Waterworks were great. They came in, quickly diagnosed the issue and got the problem fixed. The customer service and follow up was prompt and straightforward. My highest recommendation!
I contacted American Waterworks for my free estimate and they were very prompt at scheduling a time that would work for me. Less than a week later I have my basement fixed! The team who fixed my basement were very kind, professional, and did a great job with clean up. If I had to do it over again, I would still choose American Waterworks.
A Private User
Hired American Waterworks to install a new sump and Waterguard system along the inner wall of my basement in Rochester, MN. They removed the existing system, were prompt and efficient and hardly left a mess at all. I was impressed with their overall service and their marketing team did a nice job of answering all of my questions.
Very prompt service on my sump pump repair!!! Calls are answered on time they schedule a date with estimate over the phone along with some helpful tips to try to solve your problem over the phone. They call if they are running late, the service is quick and professional. Will definitely call them back with other repairs!
This company is outstanding. They came highly recommended by my neighbor who is extremely picky. All of the guys that did the work were very considerate of my things, and the inspector took his time to examine my entire foundation. My wife and I can finally stop worrying about the basement.
A Private User
Hired American Waterworks to install piers for supporting my foundation. They really know their stuff & were completely professional. They installed piers, cleaned up very nice, & is very reassuring to have a warrenty, of which I hope I never have to test! Very Happy In Jackson, MN
We have been extremely happy with American Water Works. Tom did our inspection and was very helpful and honest with what our buildings needed. Our estimate was ready the next day and Tom did all the work to set up a time to come and do the work. We look forward to the end result!
Bought a sanidry dehumidifier 2 years ago and just love it. The service from American Waterworks has been awesome. They send out reminders for service checks. Travis was here today and spent time reviewing our system with me. He was very thorough and professional!!
American Waterworks is an excellent company! I worked with Nate Proper and he was very professional and sincere. All of my questions were answered in a respectful manner I was able to understand. I would highly recommend anyone to work with Nate at American Waterworks!
Excellent experience from start to finish. Clear communication throughout and the crew was fantastic - pretty sure they left things cleaner than when they started. Highly recommend.
Brad came and fixed drip in sump pump discharge pipe. Did great job.. Professional, personable and efficient. If you need this kind of work done call these people....
Really happy with the installation of our Triple Safe System. The installer spent extra time making sure we were happy and explaining all the features.
Top notch company and service. Chad Johnson came out for a bid and was very thorough and avoided the high pressure tactics. Would recommend to anyone!
Ive worked there 3 years and have always been treated very well and i get to pass that on to our customers.
Great customer service! Everyone was honest, professional and all seemed to have a ton of experience!
They did amazing work! My basement is dry and it no longer has that misty smell. Thanks so much!
American Waterworks worked on my basement to keep water from seeping in and put in a subpump.
Tom Webbles is a great representative for American Waterworks. Great company...Great people.
Very pleased with the personnel and the results of the work by American Waterworks.