|Category:||Business to Business Service|
|Address:||200 Harry S. Truman Pkwy # B1, Annapolis, MD 21401|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
Absolutely awful business practice. I have been lied to and stolen from by these people for the past 2 years, starting with ROB GARDNER who is some kind of "manager." I was skeptical to do business with them so he assured me I would be spending half on credit card processing from what I was spending with my previous processessor. He even wrote up a breakdown by hand and sent to me that turned out to be a complete lie. Once processing with them, month after month I was charged an obscene amount of EXTRA fees that were stated in my contract that I would not have to pay. Each month I called to question these fees. Every time I was told someone was out to lunch and I would receive a call back once they returned which of course never happened. Once I did get in touch with the correct individual, I was told it would take 90 days to receive a refund of the amount I was incorrectly charged. Once or twice it was returned, the other 10 times or so it was not. Eventually when fed up with having to thumb through every statement to find the amount that was being stolen, I made a change and brought on a new processor. Once they discovered I was no longer processing with them, they called to change my mind but would not give me a price for cancellation. A few months later they deducted $895 dollars from my account. Again I called to find out why. Janet Thompson informed me it was part of my cancellation fee but again could not inform me of how much I would be paying in total for cancellation. Instead she has continued to use the excuse that "her computer is running slow" and cannot get the details to me. I have continuously been treated like a fool while being stolen from for over 2 years. This is a completely fraudulent company. Please be safe and stay away from this corrupt business practice unless you have the time and energy to fight them in court.
This company stole thousands of dollars from my company. They say that they are all about the small business relationship but when it comes down to it all the sales people and the "customer service" care about is their commission. The sales people are very pushy, when you say no they tell you that its a mistake to say no. I hate that I every worked with this company, such a waste of time. They are terrible- do yourself a favor and stay away- far away.
Beware--salesman gets you signed up...then no longer works there ,Hidden items in contract. I have wasted more hours trying to settle our completed contract. They keep taking money out of our checking account after notifying them of end of contract. Finally pay to have my bank refuse their doing ACH drafts. Never return phone calls, when the person I need to speak to is always at a meeting and will call me back. Go elsewhere people
Both Barbie and Janet from Merchant Pro were excellent in their customer service. With the issue that we as a small business had they both were informative, conscientious, and time efficient with what we needed done. They went above and beyond helping us with all our small business needs. Every phone call, e-mail and fax was immediately answered or dealt. Thank you Barbie & Janet!
i called into customer service and was immediately connected to them with the most pleasant demeanor and walked me through my situation. I cannot remember the last time that I called into a company and was so quickly acknowledged and with such a pleasant attitude. They were amazing!!!
Terrible Business practices. Sales Reps tell you one thing and then another is in the contract. They conveniently "did not receive" our cancellation request and are now charging an annual fee that we were completely unaware of. Stay away from them, they are swindlers.
Crooks. Dont sign anything. They stole thousands from me. Their rates are good for the first month, then they raise the rate. You are stuck with the lease for four years and they dont let you return the equipment. They took $6000 for no service.
sales rep was pushy and kept trying to meet me somewhere i told him i would meet him at his office he kept on avoiding that i told i would meet him at his office he got nervous and abruptly said i will call you back something dont sound right beware
A Private User
I have been a client for about 3 years maybe longer. I have always had great experiences the few times that I have needed customer service. Janet Thompson in particular recently has been very gracious, hardworking and fantastic to deal with.
we need to form a victims group. canceled contract when it expired and they still are stealing my money. called other victims on maryland case search and you should hear their stories hired law firm to present a case to attorney general.
I highly recommend all my clients to go to your Merchant Processing Solutions in Annapolis. Customer services is the best you will ever get and they are the nicest people who will go above and beyond to help you. Very knowledgeable.
excellent service. They are very professional and helped me save my business money every month. They answered every question I had and walked through everything for easy set up. Would recommend them to any business.
the customer service dept is amazing!!! They immediately put me on the phone and resolved my problems within minutes. I was never put on hold and my questions were answered quickly. i was very satisfied.
A Private User
I spoke to Brandy at the Merchant Service Office. She was an outstanding and patient ambassador for your company... very informative, while taking time to process "step by-step" each of my questions.
A Private User
Mat and Leon each were very helpful in getting my application info properly recorded and I now have my Certificate of Compliance. Leon has requested that my reimbursement of $30.00 be expedited.
Terrible Company. They promise the world and then higher their rates. Once you stop using them they start withdrawing thousands illegally from our account. BEWARE!!!!
A Private User
Great service over the years that we have done business together. Also Miss Thompson she is awesome! Thank for your valuable solutions over the years.
Called me. Completely uniformed. Sales cold caller sounded as if he was on drugs. Called me yesterday and spoke to me then as well. Stop calling me.
Gabby the fallen
This company continues to amaze me! They are kind, helpful, and always answer the phone no matter what time it is! Highly recommend!!!
I had a Great experience with Merchant Pro. The sales person was extremely professional & helpful. Thanks!!!
AWESOME place to do business, outstanding customer service, friendly employees, I highly recommend MPS.
The people there are so upbeat and a pleasure to work with. I would definitely recommend this company.
The people at this company are amazing. Best customer service out there. Love Love Love this company
Never had an issue with MPS, great customer service and affordable rates! Highly recommend!!
Nice to have someone recognize me when I call. Jim Guy is always helpful.
5 stars ***** Very efficient company, competitive pricing! Thank you
They suck and are crooks. Good luck getting a statement.
A Private User
excellent customer service greatly appreciated!