|Category:||Building Materials Store|
|Address:||20 W 6th St, Newport, KY 41071, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 10AM–5PM|
I visited your store over a month ago to look at product for a home I plan to build for myself. I am always looking for new places to get products. While in the store I talked to most everyone there about different items. I wanted to let you know about a few things; While in the store I spoke with a guy in your cabinet area that was probably one of the best design people I have every dealt with. With being in the construction business myself, he knew a few things I would have never thought about. We spoke about my thought on the house I plan on building and the locations. He asked about the type of construction and the look I was going for overall. He quickly drew up by hand some elevations and thoughts on giving me the look I wanted and how the small tweaks would give us a better master bath and garage layout. I am not sure how you landed this guy in your store but if any of the company I know that do design stuff I will send them to find him. I would not be surprise he is being way under paid for what he could really do for you. We also went over cabinets that we are going to want for our kitchen and the look we are going for he said he would not be able to give it to me with the brands you had to offer and told me what I would lose by him trying to make it work. He told me of a few lines that could give me that look and I looked into people who carried those lines. I also spoke with the guy in tile about some of the mosaic and the ones I looked at I have seen at other places and would be cheaper. We went over to the computer and looked them up and the tiles were cheaper elsewhere. He asked the guy that said he was the store manager if your store would match the prices or beat them. The guy said no since you sold a better product and that it was cut better, I am not sure the word he called the cut process but the on the box of tile itself it said the complete opposite of what the manager said. We then looked at a few other tiles and had the same issue and was told that it was because you sold the better cut tile that it was the reason for the cost. Again the boxes stated the opposite! Also a few of the items we looked at you did not have enough stock of and when the tile guy asked if there was a time frame on when it would be coming in he did not have an answer. So I then asked is it a stock item or are all the products just surplus as your stores name hints at. I was told that flooring we was looking at was a stock item and would be refilled. So I asked again when more would come in and was told it just shows up. What kind of answer is that, first he does not match a price on a like item, tells me the wrong info more than once and cannot tell when his store would get in more products. WOW!! You had some great products and people in areas that seem to really be trying to sell items but have a manager that one needs to know what he is talking about before stating something. Needs to help his employees when they ask questions rather than give wrong/general answers from behind the desk and also give them an environment they feel safe in. I am strongly disappointed with my time wasted in your store. The few sales people I dealt with were great and tried everything they could to help me and my wife but.... I will openly tell people not to waste their time coming to the store to get product since it would not most likely filled to the amount need and that the guy running the place will be give you the correct answers on things. I would suggest you get your store manager some training he obviously needs to go around and read the information the boxes before giving out the wrong info. I also hope one of the design companies I deal with need a designer cause you seem to not be using your people to their full. Sorry but you lost me as a customer. **Builders Surplus Reply from the owner Todd Bauer was a complete throw your employees under the bus reply of which both the Designer and the Flooring person both gave me great info. The owner and the store manager both were way off and had not a clue**
Think twice about going here for granite. We were told that Builders Surplus would handle the demo of our tile granite tops. Not the case. After ordering and having the counters measured we were then informed that they do not do demo work in Northern KY. Also, we were told that they would not charge the amount until after the granite counter was installed. I just received my credit card bill today and got charged the amount prior to installation. If I could give them zero stars i would. Terrible customer service and totally baited and switched the terms of the contract with us. Very disappointed. Steer clear of this company unless you plan to buy the goods and do it yourself.
Had the pleasure of working with Loralee. Called to make sure they had a vanity in stock and she went right away and checked for me. Once we walked into the building she asked if she could help us with anything. We told her we were looking for a vanity and she instantly knew who we were. Took us to the vanity I was looking for and also answered all my questions about other products. Customer Service was top notch. Thank you for all the help. You have a customer for life.
The most incredible sales person we have ever had the privilege of working with is Loralee Latham. She is extremely knowledgeable about the products, very confident and trust worthy. Everytime we walk in the store we are always greeted with a smile and a "wanting to help" attitude. Builders Surplus has become one of our favorite places to shop because of the great caring service. Keith and Janet Emmons
I cannot say enough good things about Loralee. She is a rare find in customer service these days. She goes way above and beyond exceeding expectations. Unbelievably helpful, sincerely cares. I went to the store in Louisville and found Chris there also abundantly helpful and understanding. They hosted a FREE kitchen and bathroom fair that was unbelievable. The owner was even there. I was blown away.
Best unknown place to buy remodeling supplies. Staff was very knowledgeable and friendly. The front door I was looking to replace was 1300.00 less than the quotes I got from 8 other companies. Also, found the unfinished hardwood I wanted for living room at half the cost of other stores. I will be going back.
Charles Gardner III
My wife and I had the pleasure of working with Loralee on several occasions. She was very patient and professional. Loralee never pressured us to hurry or make hasty decisions. We truly appreciated her help through a very stressful time of home building. She made us feel like we had a friend in the business!
Really good experience. Customer service was friendly and very helpful. We got new interior doors and one of them was marked wrong but the guy caught it for us and helped us get the right one before we checked out. Will definitely be back!
We were very happy with the selection and especially with the customer service at this store. We were looking for something very specific and were able to find what we needed. We will definitely be shopping here again in the future!
I made a purchase at Builders Surplus and enjoyed looking around and getting ideas for future projects. This was my first experience with this store and I am sure to return. The staff were very helpful and pleasant.
Worst place i have ever bought anything .customer service really bad. Took weeks to get material i ordered to do bathroom. I would not ever go back there.
I found the employees to be very responsive to my needs and I stop by periodically to see what they have that I might use on my next project.
Loralee is wonderful to work with, knowledgeable and friendly, cares about you and your project.
Got some discontinued tile for our kitchen backsplash . It was 25% the cost at the tile store.
Close, convenient and has alot to offer to the rehab experience
Way over priced. Home depot is definitely cheaper priced.