|Category:||Air Conditioning Contractor|
|Address:||Wichita, KS, USA|
I only gave one star just so I could right a review-I wish there were negative stars, I was so unhappy about this company. Needless to say I would recommend everybody to choose A DIFFERENT company. I had to make the appointment a week out and the owner showed up early without notifying me. I was not there and he left so I waited 45 min then called him. He said he showed up early and no answer (Obviously) so I made another appointment a week out AGIAN. Then he went to the wrong unit and left again and never notified me EVER! ALSO HE CHARGES YOU BEFOR HE GETS THERE AND DOSE ANY WORK!!!. I never signed anything or gave authorization to do so. He refused Service to me after I had to call him again 45 min later to find out about this. Beware he is VERRY RUDE AND UN PROFESSIONAL!! This was in Wichita Kansas AND ALL THE GOOD REVIEWS ARE ON THE CORPORATE COMPANY THIS GUY IS ONLY A FRANCHISE SO DONT GET THAT MIXED UP!!!.
Fast, thorough and friendly. I had purchased a new heat pump from Custom Heating ad Air earlier this spring (2012) but now with cool weather (Oct), it was not heating, Aaron was able to determine that a port went bad and all the coolant had leaked out, He repaired it and recharged it then replaced the very dirty air filter. With outdoor temps higher during the day and low at night, the system is now both heating and cooling as it should.
I have used Custom for over 10 years and it has been a terrific experience. Aaron has performed my furnace service the last two years. He is a nice, polite, young man and I am very pleased with his punctuality, explanation of what he did, and overall attitude. I feel confident knowing that if I have a problem I can call and get service quickly and within my budget.
I will be using Custom Heating and Air again! They came out the same day I called and explained everything to me in detail. Amazing price for the amount of work they do and even spent time with me after the work was complete to answer all the questions I had. Great company, great prices and great service!!
A Private User
Larry Beckman, along with his employees Johnathan and Eric were the most professional, capable and friendly service providers I have ever had the pleasure of having in my home.I will be singing their praises for years to come.
Larry was excellent. He quickly determined the problem with our furnace, immediately got the part that needed to be replaced, and fixed it all same day. Great experience and will definitely use them again! Thanks!
A Private User
I would NEVER recommend this individual again. I have had no problems with my Carrier A/C unit UNTIL AFTER Custom Heating and Air serviced it for a regular routine checkup. He uses unethical business practices.
Larry was prompt. He cleaned and examined our system carefully. He reviewed the findings with me afterwards. I would definitely recommend Custom Heating and Air in the future.
Jeff was professional, courteous and all business in servicing our furnace. His quick work and confidence made for a very good service experience.
Follow through is amazing. Aaron was awesome, prompt on time and straight to work. Very friendly, highly recommend this company
A Private User
Very efficient and professional crew, could not be happier with the equipment or the installation. Give these guys a shot.
Professional, punctual, and polite! AC is running perfectly now.
Showed up on time and did all that was expected.
It all went very well with no problems.