|Address:||131 Randall Rd, St Charles, IL 60174|
|Working:||10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM 11AM–4PM|
Bought my 2017 Roadster there. Jerry and Shawn were awesome and made my purchase experience painless. I asked for a test drive on an 883 and the roadster. They let me try both of them and I quickly made up my mind after being on the fence for a couple of years. I left my "learner " bike there and they offered to take it to my house. They deliver it next day. I got to ride my new bike after the purchase. Truly a memorable experience (I had not been to a dealership to buy a new vehicle in over 10 years). The ringing if the bell and the staff congratulating me was awesome too. Overall it was great customer service, painless processing of paperwork and the best: a new Harley Davidson motorcycle to my name
Most of the people I dealt with thru Windy city group were nice. But can only give them three stars took a riders class, we were told that if we bought a motorcycle from them we would get our money back in parts or merchandise. This was a factor in my purchase.Bought a $17,000 motorcycle from them. And asked AFTER the deal was made. How do I go about getting my money back? I was given the run Around for a month. Never saw a dime of that money. The funny thing is they had the bike for a week before they delivered it, I would have spent more money on parts and paid them to install them had they done what they said they would do. Poor customer service.
Had my bike taken in for yearly check and oil change. They said the bike was ready a week earlier but weather was not good for the test ride they do before finishing a job. Weather improved and i requested to pick up the bike on Wed. Got called out of town and ended up going to pick it up on Fri. Was told bike was still not tested and i would need to wait another hour or so. After waiting i left the dealership and got about 1 Mile before running out of gas. Fyi i left them with a half a tank. They did give me a discount but i still feel the frustration and poor communication was not worth it. Will not be going back to this location.
Large full-service Harley-Davidson dealer with a comprehensive service dept. as well as a wide variety of authentic H-D parts/accessories. This store is also very involved with the local motorcycle community. They generously lend their sponsorship to charitable events and rides, in addition to occasionally hosting various programs on their property featuring live entertainment and related motorcycle organizations. such as ABATE, AMA, MSF, MRF, etc.
I tell you I have been in the automotive business for over 20 years. These guys are a class act the know their stuff from the salesman Shawn, sales manager Brian, and the finance manager Mike. Every one was vary pleasant to deal with from parts to clothing. I will recommend FOX RIVER HARLEY to all my friends and clients that are thinking about a bike. Thanks guys and gals, Steve D
Needed my intake gaskets replaced and bike detailed, gaskets were not installed, they were sitting on top of the battery, front and bottom of saddle bags never touched, wrinkle finish on engine had white residue from sloppy wax job, TOTALLY rip off
Chas is always helping me when i walk in the door and i love how he guides me so that i make the right decisions for my harley street he is the best i recommend talking to anyone on the team they will get you what you are looking for.
Great Dealer! I have meet a bunch of great people in the dealership and the HOG Chapter. They are very involved in the community with great rides all over the place and charity rides too. Check them out!
These guys are great. Service was exceptional and Jerry worked really hard to make sure my buddy and I got everything we needed and were well taken care of.
Best people in the business, sales, parts, service, motor clothes, finance, extended warranties, and insurance! You will not be disappointed!
Great selection of bikes and accessories. The staff are very friendly and the shop offers a number of social activities for the community.
Everyone there is courteous and knowledgeable.Ask for Rich in sales Greg in service or Tyler in parts (great bunch of guys)
Have ordered multi parts for an old bike here. Staff was helpful but order was incorrect quantities multiple times
They rip people off. Beware. Go to woodstock harley. They can be trusted. They truly give great customer service.
Jerry in sales was helpful and knowledgeable about the bikes. I learned much and enjoyed talking to him.
Thay are all very nice and friendly people in sales I looked at xg 500 I like it
overcharged me for an oil change. $300 JUST FOR LABOR!! SCAM!!!
They also sell Triumph, Vespa, and Aprilia. What a great line up
Great place to by a motorcycle ,treats you like family
Road there all the way from jackson michigan 560 miles
My mom works there and they are really friendly.
This Diller is Outstanding numbers 1 in my book
Great dealer, good service, friendly staff
Excellent Customer Service,Nice People!
Great selection of bikes, huge building!
great staff make you feel like family
Great place nice will be going back.
Great dealer , bought my bike there
Nice shop. Friendly, helpful staff.
Great people and wanna help you
Love my local harley dealer
So many amazing bikes here
Harley shops always good