|Address:||289 E Cleveland Ave, Newark, DE 19711|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–5PM Closed|
I had a great experience at Martin Mazda. I recently purchased a new 2016 CX-9 and could not be happier! I worked with Herb Jordan. He walked me through the entire process and made the whole experience a breeze. I have purchased a number of cars through the years and this was, by far, the most positive experience I have had at at dealership. Herb was professional, thoughtful and fair. He even stayed a bit late to answer a few lingering questions I had about the purchase. For additional context, my family was in the market for a seven seater. We just had a third child and would like to have room for the dog and luggage. We did our research and narrowed down our search to a handful of vehicles. We then went to a number of dealerships where we were pressured to buy. The experience with Martin was entirely different. Herb never "sold" me on the CX-9. I took it on a test drive, asked a few questions and made the purchase that same evening. It was easy. After my other dealership experiences, it was refreshing to be able to evaluate a vehicle without any pressure whatsoever. I would definitely work with Herb and Martin Mazda again.
Earlier this month I was extremely unfortunate in that I totaled my vehicle. It threw a wrench into things as purchasing a new car was not planned nor in the budget. While i was waiting to hear back from my insurance company on the status of it being a total loss or not, i was looking around online at what makes/models were out there. That night i spoke with Olga over the phone and told her of my situation and that if it were in fact a loss, i would be in contact. when i got word that i should start looking for another call i called olga and scheduled a time to go in and look at the mazdas 3 that had caught my eye. fast forward to the end of that night and i drove away in my 2016 mazda 3 and couldnt be happier. The team of Olga, Tracy and Mike were great in helping me out in my situation. I wasnt in the best situation financially but they made it all work on all ends.
We came in to look around at a few cars, were very hesitant to make such a big investment in a new vehicle and are still in the decision process, however, I wanted to take a moment and say a few words about Joshua who helped us at our visit at Martin Mazda! If and when we decide to take the plunge, we will 100% come back to see him! Not only was he knowledgeable but he was charming and made us feel comfortable! We did not feel pressures or like we were getting scammed. We had a wonderful experience! Thank you Joshua & Martin Mazda!!! You guys are amazing! Hope to be back soon for our first big purchase together!
I wanted to take the time out to say "Thank You" to Patrick M. of Martin Mazda Newark, DE. I love my car!!! Buying a car is nerve wrecking for me as it becomes too overwhelming. It was difficult for me to pick a vehicle as I generally go for the basic car. I wanted something comparable to a fully loaded Tahoe but within budget. Patrick was patient with me and helped me to understand the process. He even worked out a deal for me to stay on budget. From beginning to end a great experience. Love my CX9!!! Thanks again for your help.
Wow, what can I say. I have been in to visit Brian Matt on 3 different occasions. Today, August 22, 2015, my husband and I were scheduled for a test drive for one car and ended up with two. We cleaned out our garage today and it was all due to the superior service of Brian Matt. He went above and beyond being our salesman today. His professionalism and charisma places him a cut above the rest. Thank you Brian for a great experience and we are happy to be back in the Mazda family. Vince and LaVern
Service department is excellent and very nice, however when I purchased my car I got the additional options of remote start, sound dampening, and a protective paint silicone spray. When I received my car from them they had installed an aftermarket remote start instead of the Mazda factory remote start for my vehicle. I was, and remain disappointed with the quality and functionality of this aftermarket remote start when compared to the Mazda factory remote start.
I did not buy a Mazda, although they are very nice cars. However, I did visit this dealership. It was a good experience and the sales people were straightforward and honest. They were also not overbearing or pushy about the sale, and provided me with the facts. If I did not have my mind set on another vehicle I would have definitely purchased from this dealership.
I had an awesome experiencing my first new car at Martin Mazda. Will was my sales associate and was very resourceful. All of my questions were answered very clearly and I felt very comfortable there, not pushed. Thanks to all for making my first car buying experience easy and memorable!
I recently bought a Mazda 3 from Martin Mazda. From the minute I walked through the door, everyone was so friendly and knowledgable. Will answered every question I and my family had and was fantastic to work with. If your interested in buying a Mazda, go here for sure!
I had a wonderful experience at Martin Mazda. Josh Allison is a wonderful salesman. He was very knowledgeable and made me feel very comfortable and happy with my purchase. I definitely will be coming back again for my next car purchase!
My experience at Martin Mazda was great. Will my salesman and the sales manager were more than helpful and made the process easy and painless. I would definitely send my friends and family to Martin for there next new Mazda.
I had a great experience at Martin Mazda! The sales person (Josh Allison) and his manager (Erik) were very helpful. I was a happy and satisfied customer when I left the dealership.
I have been car shopping here twice and both times have been as pleasant as car shopping can get. Will Deblois is a very laid back and kind salesperson and is easy to deal with.
Service dept. Took care of my issue without an appointment. And answers my guestions. Very friendly service with a smile and did a follow up call next day.
I have been for my car service and it was pretty tidy even though it’s a small place. It has a cafe bar which has serve beverages. Overall it was good.
Had an amazing experience at martin mazda help me out big time thank to beth patty and tony they all did an amazing job helpn meget a car thank you
I had a great experience at Martin. My salesman Will Deblois was very helpful and friendly. Great guy to work with and got me a great deal!
My salesman Lenny Walsnovich was very helpful as was the sales manager Glenn Stitely will recommend Martin Mazda to my friends thanks again
I called 3 times to mazda service and all 3 times they hung up on me in the middle of a sentence! Completely unacceptable. Never again.
service is so slow. two and a half hours for oil change and tire rotation with multiple people in after me and out before me
Went in on saturday afternoon and not even one salesperson bothered to talk even after 20 mins. Horrible business
Josh Allison was great, he was very knowledge and made the shopping for my Mazda very easy. Thanks Josh
The service department is the best!
Excellent service center!