|Address:||922 Bridgeport Ave, Milford, CT 06460, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
6 years ago, while building a large addition to our home, we decided to add central air for the first time along with the heating units we needed. We used a well know local company in Milford for the purchase and installation. Our purchase included a top of the line Trane system, a tankless water heater, and the allergy air effects system. Since it was installed we have had nothing but issue after issue. We continued to use the company that installed the eqiuptment for service on the system. Every time they came out (routinely or emergency service) we were spending thousands of dollars without the issue being solved. Last fall, on the recommendation of several friends/co-workers, we made the decision to switch to Climate Partners. What a difference! Issues are resolved the right way the first time. The bills for the service calls and maintenance were drastically reduced. The maintance services included everything that was promised with no unexpected charges. They are always prompt and friendly. The technicians are very knowledgable and take the time to explain the answers to any questions we have. They are also very clean and tidy - always wearing booties over thier shoes and cleaning up the work area. (They even mopped up the melted snow on my floor after a late night service call this past winter.) I find them to be 110% commited to customer service and a job well done. I am so happy that we switched, and also plan on scheduling a home energy audit with they very soon! I wish we had gone with them from the start!!
Buyer beware! Do your homework!! We called Climate Partners LLC for a routine maintenance service visit and the technician put a huge hole in the condenser coil rendering the unit inoperable. Initially Climate Partners lied and refused to take any ownership of the damage. Climate Partners claimed there was a year-old leak in the coil that spontaneously and coincidentally ruptured while the technician was servicing the unit. The Climate Partners owner did not return my calls for five weeks and claimed he only received one of my messages. We had to get real AC professional to assess the damage and thoroughly inspect the unit. This AC professional noted in his report that "this ‘hole’ was not from wear or tear nor years of exposure [to the elements]”. The hole was caused by something sharp. Further, the AC professional wrote that he “cannot prove this hole was intentionally created but the situation is far from typical and disturbingly coincidental." This routine service call will end up costing well over $11k!! Our complaints with all the gory details have been submitted to Ripoff Report, the BBB and the CT Department of Consumer Protection. Note, if we did our homework before hiring Climate Partners, we would have learned about other complaints submitted to these agencies by other customers. There are 22 complaints alone on file with the CT Department of Consumer Protection under license # S1-302545, SM1-790.
Climate Partners installed central air system in my home April 2016. I chose them over 5 other contractors because of the competitive price for a good quality HVAC system, plus the knowledge and information that the rep, Brian, provided in helping me make an informed decision. Other estimates were unsure about the electrical requirements and wiring. Upon installation, there were some issues that came up, such as large holes in the attic floor (to run up thermostat wiring) were not covered and a supply duct snaked around a stud towards center of room - when I requested that all ducts run along perimeter of room because we intended to finish the attic. There was initial reluctance to return to correct the issues but because the owners (Tom and even Mom :) periodically sends emails and postcards to check at every step of the process then it only took 1 email to them and they immediately responded and staff came to correct, even if i had to take on the removal of the stud. I have not used the a/c yet as it has not gotten warm enough yet. I am hoping that the service will continue to be good if I run into issues when we start using the a/c.
If you were to ask anyone who knows me they would tell you that I am a perfectionist. That is why we will not use anyone nor allow anyone to perform work in our home other then Climate Partners. (Needless to say we have had some negative experience with other local companies in our area). I could not be more pleased with all of the work that has been completed. Climate Partners is a company that delivers professional service at a very reasonable price. As someone who is very meticulous I am very happy with the great job done by the crew. Todd and his technicians spent lots of time explaining how the heating and cooling system works and how to keep system efficient, it is rare to find this now a days. The air flow through the vent has improved dramatically, it even reaches the 3rd floor. I would highly recommend this company to anyone. I give the company and their employees 10 stars.
Service this week was mixed on the front half; great on the back half. When my heat cut out late Sunday night (5-year old Lennox forced-air system installed by Climate Partners), I called in the error code Monday morning. A technician was out by around 11AM (good), ran diagnostics and left an hour later, saying I needed a replacement part that would need to be ordered. His notes? The same error code I’d called in earlier that morning. When I checked later in the day, the part hadn’t been ordered due to long hold times with Lennox, so they were going to try in the AM. That lack of urgency was frustrating. On the other hand, once the part was ordered, the next technician, Mike Coleman, was out on Friday afternoon, working around my work schedule, got the new part swapped in quickly, and was super-friendly. His work turned a 2-star review around.
Our experience with Climate Partners was THE WORST. The technicians appear to be incompetent, took multiple visits to diagnose simple issues ( luckily it was under warranty then). The company does not stand behind its own guarantee once your warranty period is over- THIS IS WHEN THEY GET YOU. Even though we paid the optional "system recommissioning" charge on a repair they performed and next day after the repair same system problems presented, Climate Partners would NOT honor their own guarantee. Service manager was dodging our phone calls and was rude when he finally called back. I would recommend all to STAY AWAY FROM THIS INCOMPETENT AND DISHONEST ENTERPRISE.
Anthony from Climate Partners, LLC, came to my house and performed heat maintenace on my oil-fired furnace. He changed my air filter, strainer and nozzle and then did a full combustion analysis. After he was done, he had some very practical recommendations and suggestions to make my system work even more efficiently. Anthony took the time to explain everything to me in simple easy to understand terms. I felt satisfied that a professional HVAC "guy" was looking out for me. Based on my experience with Climate Partners, LLC, I would absolutely recommend them to anyone who needs professional, and courteous service!
Climate Partners saved our summer! We had been told by another company that we needed to replace our units and air handler. Anthony from Climate Partners came the day we called and showed us that some wires needed to be replaced. Anthony had us cooling down immediately and was devising a plan going forward. He was polite, punctual and professional. I had complete confidence in him. I was also very impressed by the emails I received from the main office suggesting steps to take to self diagnose the situation. Climate Partners demonstrated tremendous customer care.
Anthony arrived on time to clean and evaluate my old furnace. He was very communicative and professional. He explained and showed me the serious safety issues he found. He called for a team member to respond and discuss options. Bob arrived in under 5 minutes, literally. We discussed options at great length and determined what would be the most cost effective system that would provide reliable safe heating. The installation is scheduled to begin within 24 hours. Honest. Well done, men.
Very Good Service and fair pricing. Our central AC unit went out while we were on vacation. Climate Partners came out the next day and repaired the unit. It was a quick fix because we actually needed a new unit. The next week we received a new unit. Everyone we dealt with along the way was great. I would say the knowledge, service, and price of this company is better than any of the competition. I would recommend Climate Partners to anyone that needs service or a new unit.
Great experience - Anthony was very knowledgeable, friendly and patient. and took time to listen to our concerns and discuss potential options. He found 1 issue we were not aware of and also pointed out another opportunity to improve upon the way something was done previously. But instead of pushing to have these fixes done immediately, he provided an honest assessment of how severe he felt the issues were as well as estimates for if/when we decide to take action.
Today was my second service call with Mike Coleman, both routine maintenance visits. Both times he was courteous, friendly, and above all very professional. He facilitated my energy audit on the first visit, and set up an insulation installation on the second. He thoroughly outlined the work that would be done, and the costs involved. I feel confident when Mike does my service calls, knowing I will receive the best service possible Definitely 5 stars!
Climate Partners recently installed a new Boiler-Combi unit in my home for DHW & Heating. They did a great job quoting the job and working with me to meet my specific needs. The job was completed on schedule and in a very neat manner. I did have a small manufacturer issue with the boiler unit within the first couple months and CP came out and solved the problem immediately at no charge. I would definitely recommend their services to anyone in need.
I have had Climate Partners service my A/C and heater for years, and have always been happy with their price and service. On 6/25/15, I had a new A/C unit installed by them and the unit works great and the installers were professional and friendly. I also liked that they gave me 3 options of units to have installed and I was able to pick the one that fits my budget! I will continue to use Climate Partners to service my units as well!
An amazing experience. Tony was awesome. Super knowledgeable and accommodating. I did not feel pressured to do purchase anything. Tony made certain I understood the makeup of the unit, typical performance, what could cause a challenge and the average age of parts and lifespan. This helped me to understand how this approach our next steps. Great service with scheduling and confirming and even calling when in route!
All around, the best company I have dealt with to install, service my heating and cooling system. They not only did a great job converting my home to gas for heating and cooling, as well as major ventilation upgrades, but provide quality service, at fair prices, and take the time to educate and develop great customer service. Would recommend to anyone I meet. thank you climate partners.
Climate Partners is the best HVAC contractor around. They came in on short notice after we ran into unexpected issues with work that had been done on our house. They identified the problems and quickly provided us with solutions. They also explained everything to us in terms that we could understand. You will not find a more honest, skillful and reliable HVAC contractor in CT.
I had a fantastic experience with Climate Partners - They spent a week removing and replacing a boiler system, hot water heater and air conditioning system. The Technicians were thorough, professional and artists when it came to repiping - Carl and Greg did a fabulous job - I also want to send Kudos to another technician, Mike Coleman for his expertise.
I had scheduled my furnace maintenance and want to tell you that Tony was great! He checked the furnace, changed my filter, explained the process. He even put emergency stickers on my furnace and water heater. Additionally he was very polite and wore booties so as not to ruin my carpeting.
AMAZING! I have never seen anyone work this hard and even stay after hours to finish up installing our new heating/AC system. Prompt service, nice people, great equipment. I love reliable service and this was definitely what we received from them. Highly recommended.
Todd and his team did an amazing job, I called him in an emergency and they arrived quickly and had me up and running in no time! It was so nice to work with a company that was honest, reasonable and neat. I would highly recommend them and never use anyone else
We have used Climate Partners for over 3 years and they have yet to let us down. Each of their service workers is polite, communicative and trustworthy. Their office is also always friendly and quick to respond to an issue. I would highly recommend this company.