Category: | HVAC Contractor |
Address: | 208 Commerce Dr #4, Fort Collins, CO 80524 |
Phone: | +1 970-484-4552 |
Site: | fortcollinsheating.com |
Rating: | 4.8 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM Closed |
FI
Fiona J
We are existing customers of FCHAC. We had been experiencing problems with our dryer which was only 8 mths old. The warranty company found only a little lint in the dryer. Which left the dryer venting system from the laundry to the outside. The warranty company stated they could perform the clean a few days later. I called FCHAC this afternoon. They had a technician to evaluate and clean the system within 2 hours of my call. Liam arrived and took me through how he was seeing the system from start to finish. His opinion was that from a safety perspective it would be highly advisable to replace the system entirely vs have a complex clean and still have sticky residue on the old system that had never been cleaned in approx 7yrs. He educated me about how dryer sheets and fabric softner create a sticky heated vapor that deposits a "gummy" residue as it moves down the system. I was able to see the gummy deposits dripping from the joints of the old system. He then removed one part of the old vent. He pulled a baseball sized piece of lint from that one piece. He then spoke to me about our two options. Clean the dryer vent and still have a sticky residue and be stuck with its current design (way too many turns), knowing the clean would be more than the standard vent clean cost, or, completely replace the system for close to the cost of a complex clean. We elected to replace the system. I watched as he pulled the system apart. Huge areas were completely obstructed or almost completely obstructed with lint. I have a brother who is a fire fighter and I know what a ticking time bomb this situation is. The new system was able to be installed that same day and he educated me along the way. Our new system is designed with at least 8 less turns (4 total), so not only do we have a new clean venting system, but the design is much cleaner and most importantly our home has one less safety issue. Liam is friendly, open, very tidy and one thing that I very much appreciated - a well informed technician who focused on education. Thank you Fort Collins Heating and Air, your technician very likely prevented a house fire and improved the efficiency of our dryer 100%.
PA
Paul Bunyard
Very good company. Used them for several years for general maintenance and happy. A few years back I had new furnace and AC installed by a company Costco contracts with thinking the company was reputable and have had so many issue since and the system has never worked. First warning should have been when I callled for service a few months after install and quoted over 3 months to have a service tech come out to diagnose. Brand new system never worked and racked of $1,000+ bills each year in "maintenance" attempting to get the system working for the first three years. Gave up on this company and called in Fort Collins Heating and quickly learned the issues are a direct result of a very poor installation by Costco subcontracted company. I had to have the system ductwork scraped and fully redone but when I saw how poorly the install was, fully understood. Very pleased with the professionalism not only by Fort Collins Heating company but also their staff (Jeff, Jon, and Travis) who took the time to explain the problems and work with me on resolving.
ER
Eric Richards
The technician who came to our house was very friendly and pleasant and professional. However, upon visiting with him when he was wrapping up, he forgot to cover a hole in our exhaust pipe that could have potentially leaked fumes into our mechanical room. Luckily I reminded him to close the hole before he left. I left directly after he finished up and when I came home, the furnace was not running. Upon inspection of the furnace, one of the switches was left in the off position, not allowing the furnace to operate properly. To add to my frustrations, I had called the company previously on two separate occasions to inquire about setting up their maintenance program at my new residence. The first time I left a message and the second time I spoke with someone who said they would have their service coordinator call me back. Both times I did not receive any callback. I have had a great experience with FC Heating and Air Conditioning in the past, however, after this past experience, I am not sure that I can recommend them in the future.
CO
Colleen Mitchell
Our A/C went out at the end of last season - we decided to wait until this year to have it replaced. When we decided to start the process of getting bids from local companies - we called on 3 different companies with Fort Collins Heating & Air being one of them. They were the only company that we felt would do the best job. Jon came in and he was only one of the 3 companies that did a Heat Load Calculation to size the correct system for our home. He was very knowledgeable and informative about the best system for our home without trying to sell us something we really didnt need. The installers Bradley & Mike are good at what they do and left the install area nice and clean. I appreciate Angela being so patient with me calling with so many questions about the process and making sure we had the paperwork correct. She helped out tremendously! We are a family of 7 and we are all happy with our experience with Fort Collins Heating and Air! Highly Recommend this Company!
CA
Callie Stephens
My experience with Fort Collins Heating & Air is nothing but top notch since first getting an estimate. We received estimates from 4 different companies to replace an ancient furnace and install AC - FC offers very fair prices, with more and better service for your money. For the initial estimate, they talk you through everything so you fully understand what the best decision is for your home. I had a LOT of followup questions, which were all answered promptly and thoroughly. The install was quick and painless - the crew had to work around some challenges in our tight utility closet, but they found great solutions at no extra cost. We even had emergency trouble with a pipe a couple of months after the install - they had someone out in an hour and our water was back on within a few hours. Professional, courteous and fairly priced - I HIGHLY recommend to anyone considering a service, install or replacement.
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Susan Johnson
I carefully identified three different companies before selecting to do business with FCHA. While they weren’t the cheapest, they were the best! They provided me with lots of information first. They were so professional, sending me pictures of the staff that would be coming to my home and even those I spoke with on the phone. They were very thorough too. After the installation, they came back to inspect the work. I thought this would be a quick ten minute look around, but no, they were here a couple hours, perfecting and inspecting their work. Mike Welton , the installer was excellent. Not only did he do a fine job installing but he and his partner were, polite and were cautious to keep my house (carpet) clean. I had previously heard great things about Fort Collins Heating and Air and I’m so pleased I chose them to install a new furnace and a/c unit in my home!
BR
Bradley Maston
I cannot speak highly enough of the FCHAC team. From calling and scheduling to service we were treated with the utmost of care and attentiveness. I am the Pastor of Fort Collins Bible Church. We are in an older building with some real HVAC challenges. Pete J. and Ken P. invested all the time that was necessary to diagnose and correct a very complicated problem. They saved us what may well have been thousands of dollars. It was a tremendous experience for us and was hugely encouraging as we are on a limited budget. I would run out of superlatives trying to fully describe the kindness, integrity, and patience with which they helped us. This company deserves your business and will have mine without question going forward.
LE
Leslie Bennett
I am extremely cautious and weary about being taken advantage of by any salesperson. But I chose this company based on the google reviews and I have to say that I am thoroughly impressed! After having Brad come out, he was able to show my husband and I exactly what was wrong (blower motor and compresser were completely out causing the brakers to trip) and told us that if we needed time to think about making such a big purchase that it was fine! He also went out of his way to make sure we got the best deal possible and did an excellent job repairing everything. He was outside, end of July in the beating sun for 4 hours and got everything done! AC again at last, thanks Brad, Jen and everyone at FOCO H&A. -the bennetts
CO
Competent Assistance for Nonprofits
Due to the sale of the house and meeting inspection and appraisal requirements, I needed a company who could come in quickly and do a complete, professional job. I got exactly what I needed. They scheduled the work that week and Liam P. was competent and professional. He met all of the inspection requests and explained the billing and work he had completed. The detailed invoice met the needs of the inspection, appraisal and buyers. I would use them again and am very grateful for Liam explaining everything and being so thorough. I took advantage of their $49 online discount, which was great! They are also a business member of Realities for Children. Love that!!!
LA
Larry Roos
FCHC installed a new variable speed Air Conditioner and Digital Thermostat (replacing old ones) at our home. During the quoting and research process they were professional and did a very thorough load study to determine our requirements. Their price was competitive. Travis W installed the A/C and thermostat. He was professional, competent, courteous, on time, and cleaned up after the job was finished. This was our first experience with Fort Collins Heating and Cooling; and it went very well.
JE
Jennifer Quinn
Steve was the best! Very friendly and professional. When your furnace goes out in the winter, it can be very stressful. Steve arrived quickly and when my Coleman furnace needed a part that needed to be ordered, he made sure I had heat for the night. He returned the next day with the part and installed it quickly. He explained what was needed and how it worked, I will be using Fort Collins Heating and Air Conditioning for all my future furnace needs! Thanks Steve!
JO
Joe Doniach
They charged me $238 for a Honeywell Pro 1000 non-programmable thermostat, plus $79 for labor. When I queried them about such a high price for this thermostat, they acknowledged that they had made a mistake and charged me too much. The correct price should have been $106.29, so they are issuing me a refund for the difference. They are also refunding me the cost of the service call, as there was already a tune-up booked for the same date. I appreciate their response.
TO
Tom Tollman
Fort Collins Heating and Air Conditioning has given us excellent service when we have called on them. So good, in fact, that we have signed a service contract with them to be our regular service people whenever we have a need. Pete Jacoby came out this week when we had a heating problem that turned out to be thermostat-related. He was professional and knowledgeable in addressing our problems, and we were very pleased with his diagnosis and solution.
AD
Adrian Flygt
Had a cold weather, furnace emergency that required attention after supper. Brad was up front with pricing, expectations and timing to arrive to the house. He then worked quickly and provided a thorough explanation of what he did, how to prevent the issue from happening again and answered my questions. The pinnacle of professional, fair and honest. Will be scheduling my maintenance with FC Heating and Air, highly recommended.
RO
Ron Harper
Jesse called ahead of time to let us know he was on his way. He arrived with a smile. He explained his approach to maintaining our system and did so in a very polite and professional manner. When complete, he explained what he found, the adjustments he made and left his card stating, "if you need any help with the system, please give him a call". We would recommend Jesse and the team at FCH&A to our friends and neighbors.
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Ronald Jacobson
A good friend recommended Fort Collins Heating & Air Conditioning and they were, well, great. They were able to make an appointment the same day and my problem was solved in very short order. It is also worth noting that the Tech answered all my questions and really helped understand what the problem was. If I have issues in the future I will definitely call them and I would definitely recommend them to a friend.
MA
Mark Brewer
We recently had a combination furnace and AC unit installed by Jason Evans and Travis Wallace of Fort Collins Heating & AC. These two guys were very professional, polite, friendly and clearly knew what they were doing. The install took 2 days and the finished work looks great. They explained everything we needed to know and left things as clean as they found them. Overall a great job by a nice couple of guys.