|Address:||2107 N 12th St, Grand Junction, CO 81501|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5PM Closed Closed|
Mr. Richards receives a 1 star based on my personal experience with him. I contact him several times about an error in the submitted paperwork to State Farm. Each time he specifically stated he would review, correct and contact me personally back. He failed time and time again. Following up with this office staff they stated they would personally assist him to correct and would personally have him contact me. He had all the contact information and never contacted me to correct the initial submission error. I had to spend quite a lengthy time to find the correct path the correct the errors submit paperwork and follow through on my own. He never attempted to assist nor contact nor correct at all. The process of correcting took several months and hours of phone calls. Maybe others have had better luck with this agent but he does not have any personal skills to follow through when he states he will. His word is worthless. Even after having everything corrected he never even followed up with any type of apology or even a quick note the errors were completed. Its one thing to not live up to your word but its definitely horrendous of a major character flaw not to admit you failed.
This is the worst insurance experience I have ever had. These people completely misrepresented their product and failed at communicating critical information in a timely manner leaving my family uninsured. I wrote them a large check and I have yet to recover my money, despite their abrupt cancellation of my policy due to 2 previous accidents involving wildlife on rural Colorado roads. Wish I would have stuck with my original company American National and never fallen for their insurance scam!!!!!!!!
Ken Richards and his office talk about how they are your insurance coaches. Having a background in insurance, I thought that I pretty well knew what I needed going in. But I found that his staff knew exactly how to help me and were able to point out areas of my life to me in which insurance could really be of benefit. I give his office the highest recommendation and I think that anyone could benefit from stopping by and getting a quote.
They do a great job at Ken Richards State Farm agency. I always sit down with Ken and he adds the personal touch to all the services I have with them. They keep me well informed of everything about my insurance coverage and any available discounts. I would recommend Ken Richards State Farm to my family and friends.
Ken Richards is really great. I could not be happier that my husband and I switched to get coverage from State Farm. He provided us with home, auto, business and life insurance. When we first switched, he saved us a ton of money, and since then he has continued to keep our rates low. Thanks for everything, Ken.
I have been a client of Ken Richards for about 7 months. I came to him from a different agency and so far i am very happy with how smooth the transition has been. Ken Richards is a stand up guy. He is very professional and always keeps me updated in regards to my policy.
I really like Ken Richards because I can tell he truly cares about us as clients. I know he works to the best of his ability to keep my rates low and where I want them to be. He takes a personal interest in my account and I know I can always go to him if I need anything.
I recently had to file a claim with my agent, Ken Richards. It was the first time I ever had to file a claim so I was a bit nervous. However, I was pleasantly surprised. It was handled quickly and professionally with no issues at all. Ken is great at what he does.
We had a accident on our way home from Mexico in Utah. Ken not only was on the phone with us right away , but offered to drive out and help us get our stuff back to grand Junction. His team went above and beyond what I expected. Customer service at its best
I have been a client of Ken Richards for a little under a year now. I like that everyone in the office has a friendly attitude towards the customers. They are obviously very customer service oriented. Everything in this office is done the right way.
I get all of my insurance through Ken Richards at State Farm. I get auto, home, business, and life insurance here. In addition to all of that I have some personal insurance policies with him as well. I would wholeheartedly recommend them to anyone.
If you are looking for fast, friendly and professional service from people with great attitudes, you should go see Ken and his team at State Farm. They do great work and they are just great guys in general. I have never had any problems with them.
Working with Ken Richards and the rest of his team at State Farm was a great experience. They took quite good care of me and they paid very close attention to detail. Plus, he found ways to improve my insurance based on my needs.
I really like Ken Richards and his team. They always take good care of me and pay great attention to my needs. They find ways to improve my insurance based on my needs. Thanks for always going the extra mile for me.
I have been getting coverage from Ken Richards at State Farm for three years now. I really trust that he always finds me the cheapest coverage and keeps an eye out for things that could lower my payments.
Ken and his staff are always really quick to answer. If I call down with a question and they happen to be all tied up at the time they will call me right back. Very punctual and pretty spot on.
I have nothing but great things to say about Ken Richards. He is excellent at what he does and always provides me with clear and helpful responses to my questions, comments, or concerns.
I have been with this agent for years and years. I get really good coverage so I have never had the need or desire to go anywhere else. If you want great rates you should go see Ken.
Great customer service and very friendly staff. They saved me a bunch of money on my car insurance...as well as homeowners, rental policies, umbrella policies etc.
Ken Richards genuinely cares for his clients and will do what it takes to make sure you have the coverage you need, whether for it is for your home or automobile.
Excellent customer service and care. Been with State Farm all my life. LOVE this office! Always a pleasure to talk with Betsy. Great office and great rates!
I have been a client here for years. I get home, auto, life and business insurance here. He saved me so much money when I began working with him.
I get all of my coverage from Ken Richards at State Farm. He gets me great rates and he is always around to answer all of my questions.
He is awesome. He takes the time to sit down with me personally to go over changes in my policy from year to year.
Very friendly staff and seem genuine when working with your insurance needs.
Great folks. Quick and effective responses to questions or needs.